Services
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Advice services
184 Camden
Monday:
9:30am–3pm
Wednesday & Thursday:
9:30am–5:30pm
Thursday & Friday:
9:30am–9pm
Accommodation advice
Advocacy
Benefits advice
Counselling
Drugs workers
Housing advice
Outreach workers
Open-access drugs service for the people of Camden. Phone or email.
999 Club (Lambeth & Lewisham)
Winter shelter:
1 January to 31 March
Monday–Sunday:
8am–8am
Monday–Friday:
10am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Free food
Housing advice
Laundry
Leisure activities
Medical services
Mental health
Sexual health advice
Tenancy support
Referral to the winter shelter (15 beds) only from 999 Club. Dry. Immediate support, friendship, help and advice. The Club is staffed by local people, who know the misery caused by homelessness, poverty and drug/alcohol abuse at first hand. Advice, referrals and advocacy.
999 Club (New Cross)
Monday–Friday:
10am–5pm
Advocacy
Education & training
Free food
Laundry
Leisure activities
Al-Hasaniya Moroccan Women's Centre
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Leisure activities
Advice and assistance for Moroccan and Arabic-speaking women and their families on: benefits, housing, homelessness, domestic violence, health, and mental health. English and Arabic classes.
Albert Kennedy Trust (London)
Monday–Friday:
10am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Supports lesbian, gay, bisexual and trans homeless young people and provides them with homes where they can live and rebuild their lives. In an emergency, phone the LGF Helpline (0845 3303030, 6pm-10pm) or the London Lesbian & Gay Switchboard (0207 837 7324).
Alone in London
Monday–Friday:
9am–1pm
Monday–Friday:
2am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Internet access
For people aged 16-25 who are homeless or about to become homeless. Bring ID and proof of income if you can.
Asha Projects
Monday–Friday:
9am–5pm
Monday–Friday:
9am–5pm
(phone for appointment)
Accommodation advice
Advocacy
Legal advice
Outreach workers links
Advice, help and referral for Asian women and children, and single women fleeing domestic violence. English, Urdu, Punjabi, Gujarati, Hindi and Bengali. Call for an appointment.
Ashiana Network
Monday–Friday:
9:30am–5pm
Advocacy
Counselling
Legal advice
Outreach workers
Help and advice for South Asian, Turkish and Iranian women in London who are experiencing domestic violence. In an emergency, please call 999.
ASLAN (All Souls' Local Action Network)
Saturday:
5:30am–8:30am
(hot soup and sandwiches at Covent Garden, Milford Lane, Surrey Street, Strand and Waterloo)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Clothing
Counselling
Debt advice
Free food
Housing advice
Leisure activities
Leisure facilities
Outreach workers
Outreach workers links
Tenancy support
Social activities on Saturday evenings at the Clubhouse, by invitation. Mentoring. Tea runs.
Aziziye Mosque
Monday–Sunday:
11am–11pm
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Drop-in for advice and support on issues including housing, family and substance use. Languages: Turkish & Arabic. Interpreters available for other languages.
Barnardo's (Families in Temporary Accommodation Project)
Monday–Thursday:
9am–1pm
(phone for details)
Friday:
2pm–5pm
(phone for details)
Monday–Thursday:
3pm–5pm
(phone for details)
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers
Advice and information service for families in temporary accommodation, including refugees and asylum seekers, who have multiple problems. Surgeries in local centres (currently Brixton, Tower Hamlets and Westminster - ring or email for details) provide casework on housing, health, education and immigration appeals. Activities for children and family support groups.
Barnardo's (Young Women's Project)
Monday–Friday:
9am–5:30pm
(office hours)
Monday & Wednesday:
12am–3pm
(under 14 drop-in)
Monday & Wednesday:
2pm–5pm
(over 14s drop-in)
Advocacy
Alcohol workers
Counselling
Drugs workers
Legal advice
Mental health
Outreach workers
Sexual health advice
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden.
Barnardo's (SEone Service)
Monday–Friday:
10am–5pm
Advocacy
Counselling
Outreach workers
Works with 12- to 17-year-olds in south London involved in or at risk of sexual exploitation. Contact by email or phone.
Break the Cycle
Monday–Friday:
9am–5pm
(Evening appointments till 7pm on Tuesdays)
Advocacy
Drugs workers
A service user forum and an independent support group set up by current and ex-users of Enfield drug treatment services.
Brent Alcohol Counselling Service
Monday–Thursday:
12am–7pm
(appointments)
Advocacy
Alcohol workers
Counselling
Medical services
One-to-one counselling for people with alcohol problems, and support for those close to them. Detox services.
British Red Cross London Refugee Support Service
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Bedding available
Benefits advice
Housing advice
Legal advice
Outreach workers links
For refugees and asylum seekers. Phone or drop in to make an appointment. Practical help (inc. sleeping bags) and info. Signposting to other services. Different languages & access to interpreters.
Brixton Advice Centre
Monday–Thursday:
10am–12:15am
(welfare/benefits)
Tuesday:
10am–12:15am
(housing)
Thursday:
5:30pm–6:30pm
(housing)
Wednesday:
10am–12:15am
(debt)
Tuesday:
10am–12:15am
(employment)
Thursday:
5:30pm–6:30pm
(employment)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Legal advice
Specialist advice on welfare benefits, housing, employment and debt. Website has good info on homeless health services. All advice sessions are on a first come, first served basis.
Broadway Day Centre
Monday–Friday:
10am–1pm
(drop-in)
Monday–Friday:
2pm–4pm
(appointments)
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Debt advice
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Mental health
Mental health
Safe keeping
Sexual health advice
Tenancy support
Mission: To support, challenge and inspire on the journey from street to home.
Broken Rainbow
Wednesday:
10am–1pm
Monday & Thursday:
2pm–8pm
Advocacy
Counselling
Sexual health advice
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence.
Cardboard Citizens
Monday–Friday:
10am–6pm
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Music classes
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants.
Congolese Community Council
Monday–Friday:
10am–5pm
Advocacy
Benefits advice
Education & training
Legal advice
Medical services
Mental health
Outreach workers
Advice, information and advocacy for Congolese and other French-speaking refugees and asylum seekers. French, Tshiluba, Lingala, Kikongo, Swahili and access to interpreters. Specialist services for older people. ESOL and IT courses.
Cricklewood Homeless Concern
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Education & training
Housing advice
Internet access
Leisure activities
Leisure facilities
Outreach workers
Helps the homeless by housing and reintegrating them into society through training. They run the Brent Q awards services to homelesss people, with nominations coming from homeless people.
Crisis Christmas
23 December to 30 December
Wednesday–Wednesday:
Open 24 hours
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Clothing
Dentist
Education & training
Free food
Internet access
Leisure activities
Outreach workers links
Pavement stockists
Priority is given for rough sleepers; those with proven dependencies and vulnerable women. Details available in December.
Deptford Churches Centre
Monday, Tuesday, Thursday, Friday:
9am–3:30pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Free food
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Mental health
Music classes
Outreach workers links
Tenancy support
Divine Rescue
Monday:
10am–6:30pm
Tuesday–Friday:
10am–5pm
Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Education & training
Food
Free food
Housing advice
Music classes
Outreach workers
Work with homeless people and substance abusive victims. In addition to services listed, help with hospital visits and bereavement, and support with detox. Their mission is to touch and change lives one at a time. Helpline: 0203 4891765
Drug and Alcohol Service for London
Tuesday & Thursday:
9:30am–8:30pm
(opening hours)
Monday & Friday:
9:30am–5pm
(opening hours)
Saturday:
10am–1pm
Wednesday:
9:30am–5:30pm
(opening hours)
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Advice & info for people with alcohol- and drug-related problems in Newham, Redbridge & Tower Hamlets. Counselling and a domestic violence service. Phone for an appointment. Also Gujarati, Hindi, Punjabi, Sylheti, Tamil, Urdu and access to interpreters.
Emmaus South Lambeth Community
Advocacy
Careers advice
Education & training
Accommodation for people aged 20-55 with low support needs who are willing to work at least 40 hours a week as volunteers in Emmaus's recycling project. Can accept ex-offenders. Priority to those with a local connection to Lambeth.
Eritrean Community in the UK
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Outreach workers links
Advice, information, support, advocacy and referral: education, training, employment/business start-ups, welfare rights, housing, immigration, health and culturally-based counselling etc.
Ethnic Alcohol Counselling in Hounslow (EACH)
Monday & Tuesday:
9:30am–5pm
Wednesday & Thursday:
9:30am–7pm
Friday:
9:30am–5pm
Saturday & Sunday:
12am–3pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Group work, day care and free counselling for people with alcohol, drug and mental health problems in Hounslow, Ealing, Harrow & Brent. Also for victims of domestic violence. Languages: Gujarati, Hindi, Punjabi, Farsi.
Faith in Action (Homelessness Project Merton)
Wednesday:
10am–3pm
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Counselling
Drugs workers
Food
Housing advice
Laundry
Leisure facilities
Mental health
Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Listening ear. Breakfast, lunch, showers, laundry.
Forest YMCA
Monday–Sunday:
7am–11pm
Advocacy
Leisure activities
Leisure facilities
Accommodation for single homeless people aged 18-30 with low support needs. Priority given to people with local connection. Target 45 per cent people from black and minority ethnic groups. Call in, phone (Resident Support Office - 020 8509 4600) or write (cso@forestymca.org.uk).
Foundation66 (Agar St Augustine's)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Alcohol workers
Counselling
Housing advice
For people (18-65) with alcohol misuse problems who wish to participate in an abstinence-based rehab treatment programme. Please phone.
Foundation66 (King's Cross Community Alcohol Service)
Monday, Tuesday, Thursday, Friday:
10am–3pm
Wednesday:
10am–1pm
Wednesday:
5pm–7:30pm
Advocacy
Alcohol workers
Housing advice
Medical services
Tenancy support
Advice and support for people over 18 with alcohol problems. Referrals to detox. People must be alcohol-free when attending groups. Drop in or phone.
Foundation66 (Women Only Space)
Tuesday–Thursday:
9:30am–1:30pm
Wednesday:
5pm–7:30pm
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Support for women who are worried about their alcohol use. Drop-in for informal advice and support. Referral to women-only residential projects and detox services. Advocacy around domestic violence issues. Call in, phone or write to make an appointment.
Gay Men’s Shared Housing Project
0208 920 4444
Metropolitan Support Trust
Bishops Park House
25-29 Fulham High Street
London SW6 3JH
Website: bit.ly/bqs4Uu
Advocacy
Alcohol workers
Counselling
Drugs workers
Education & training
Mental health
Sexual health advice
Medium-term accommodation-based support to gay men aged 18-65 who have been the victims of domestic or homophobic abuse/ violence. Confidence building, mental health, substance use and harm minimisation, boundaries, education and employment, sexual health awareness, relationship skills and personal safety.
Good Samaria Network
Sunday:
6:30pm–8:30pm
(Temple)
Advocacy
Clothing
Counselling
Free food
Good Samaria Network share in the mission of 'active compassion' in caring for and supporting homeless people.
Hackney Migrant Centre
Wednesday:
12:30am–3:30am
Advocacy
Benefits advice
Free food
Housing advice
Legal advice
Free advice and support for refugees and migrants.
Hackney Winter Night Shelter
07549 043 728
c/o St John-at-Hackney (office only)
Lower Clapton Road
London E5 0PD
Website: bit.ly/cyR5q
1 January to 31 March
Monday–Sunday:
8am–8am
(7pm on Sundays)
Accommodation advice
Advocacy
Counselling
Food
Housing advice
Outreach workers
Outreach workers links
Tenancy support
All beds must be reserved, so phone (07549 043 728 - you will not be charged for this call) to see if one is available. Age 18+; mixed; beds for 25 (screened area for women); last admission 8.30pm. Agency or self- referrals: dry Guests must be at the shelter by 8.30pm to claim their beds. The shelter is part of Hackney Doorways, which exists to serve the homeless and recently homeless in Hackney.
HAP<25
Monday, Tuesday, Thursday, Friday:
10am–4pm
Wednesday:
1pm–3pm
Accommodation advice
Advocacy
Counselling
Housing advice
Wide-ranging support and advice service for 16-25-year-olds.
Home Base
Monday–Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Careers advice
Counselling
Drugs workers
Education & training
Mental health
Outreach workers links
Accommodation for ex-service men and women aged 18-55 who are homeless or potentially homeless. Also a highly successful psychological treatment programme for traumatised ex-military personnel. Training and employment opportunities, and help with addictions, through partner organisations. Require proof of military service. Phone, call in or write.
Homeless Action in Barnet (HAB)
Monday–Friday:
12am–3pm
(rough sleepers only)
Wednesday:
9am–12am
(women's group)
Monday–Friday:
12am–3pm
(drop-in)
Advocacy
Bathroom/showers
Benefits advice
Clothing
Food
Housing advice
Laundry
Tenancy support
Works together as equals with those who are homeless or threatened with homelessness to enable them to take control of their lives, obtain a suitable home, and maintain their tenancy.
Homeless Resource Centre
Tuesday–Friday:
9:30am–4:30pm
(closed 1-2pm)
Accommodation advice
Advocacy
Careers advice
Clothing
Counselling
Debt advice
Education & training
Free food
Laundry
Leisure activities
Outreach workers links
Friendly centre with practical advice and emotional support for homeless people aged 16-70.
Hope Worldwide/ Two Step
Monday–Thursday:
10am–4pm
(appointments only)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Tenancy support
Works with the disadvantaged, including refugees, homeless people, ex-offenders and those with drug and alcohol issues. Runs successful abstinence programme.
IMACE (Islington Mentoring After Care Endeavour)
Monday–Sunday:
5pm–9am
(out of hours helpline - 020 7700 2498O)
Monday–Sunday:
9am–5pm
(office hours)
Advocacy
Tenancy support
Support and mentoring for clients who have used drug or alcohol services, or live within the borough of Islington. If you have just returned to the borough of Islington via rehab or a prison sentence, or if you've been housed in Islington after long term homelessness, get in touch.
Kairos Community Trust
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Supported accommodation for single homeless people 18+ with drug and alcohol dependency who are committed to becoming clean and dry, and have low support needs. Accommodation in Barnet, Lambeth, Lewisham, Southwark and Wandsworth. If no vacancies, placed on waiting list. Will help with claiming benefits, and getting ID and funding.
Kalaayan
0207 243 2942
St Francis of Assisi Community Centre
13 Hippodrome Place
London London W11
Website: bit.ly/aeKdl
Monday–Friday:
9am–5pm
Advocacy
Education & training
Legal advice
Justice for migrant workers and a range of services - English classes, immigration and legal advice etc. Make an appointment if you need advice.
Kid's Company
Advocacy
Careers advice
Counselling
Education & training
Leisure activities
Leisure facilities
Mental health
Mental health
Wonderful self-referral charity which provides practical and emotional support to 'lone children' through a drop-in centre and an educational centre. Phone for details.
Kiran - Asian Women's Aid
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Legal advice
Refuge accommodation, advice and support for Asian women experiencing domestic violence. Help with benefits, legal issues, housing, health and training. Works with women with children from the Indian sub-continent, and from Turkey, Iran, Morocco, Malaysia etc. Outreach and resettlement services, including outreach for children. Drop in or phone.
London Coalition Against Poverty
Monday:
10am–1pm
Friday:
2pm–6pm
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Legal advice
A coalition of local community activists and individuals working in advice, mainly in Hackney. Outside the core office hours, please phone the LCAP mobile or email.
London Refugee Support Service
Accommodation advice
Advocacy
Bedding available
Benefits advice
Housing advice
Legal advice
Outreach workers links
For refugees and asylum seekers. Phone or drop in to make an appointment. Practical help (inc. sleeping bags) and info. Signposting to other services. Different languages & access to interpreters.
London Street Rescue
Monday–Friday:
9am–7:30am
Sunday & :
7pm–0am
Accommodation advice
Advocacy
Housing advice
Rough sleepers hotline for help with getting into accommodation. Part of Thamesreach.
Mary Ward Legal Centre
Monday, Tuesday, Thursday, Friday:
10am–1pm
Monday, Tuesday, Thursday, Friday:
2pm–5pm
Thursday:
10am–12am
(drop-in housing advice)
Friday:
10am–12:30am
(drop-in debt advice)
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Free legal advice and assistance to people on low income. Please bring proof of income. Please phone to make appointments for davice on debt (020 7269 0292), housing (020 7831 7079) or employment (020 7831 7079).
Metropolitan Support Trust's Gay Men's Shared Housing (GMSH)
020 8920 4444
2nd Floor Office Suite
Bishops Park House
25-29 Fulham High Street
London SW6 3JH
Website: bit.ly/arA3lc
Monday–Friday:
9:30am–5:30pm
Advocacy
Counselling
For gay men 18-64 escaping from same-sex domestic violence or homophobic violence. Can accept those with some additional support needs. Phone or write.
Muslim Community Helpline
020 8904 8193/020 8908 6715
London
Advocacy
Counselling
Mental health
Part-time telephone support service for Muslim women who have experienced domestic violence.
New Horizon Youth Centre
Monday:
2pm–4pm
(alcohol support)
Monday–Friday:
10:30am–4pm
(10.30am-1pm advice)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
For young (16-21) homeless people. Free lunch. Women-only groups. Mental health, life skills & resettlement support. Sex worker project. Street outreach. Refugee worker. Drop-in or phone.
Off-Centre (Hackney Young People's Counselling Service)
Monday, Tuesday, Thursday, Friday:
10am–1pm
Monday–Friday:
2pm–6pm
Accommodation advice
Advocacy
Art classes
Benefits advice
Counselling
Housing advice
Music classes
Outreach workers
Counselling, advice and information service for young people (13-25) in Hackney.
Open Door
Accommodation advice
Advocacy
Housing advice
A project for gay men which can help with housing and homelessness.
PACE
Monday–Friday:
9am–1pm
(office hours)
Monday–Friday:
2pm–5pm
(office hours)
Advocacy
Careers advice
Counselling
Housing advice
Mental health
London’s leading charity promoting the mental health and emotional wellbeing of the lesbian, gay, bisexual and transgender community. Also careers coaching and advice.
Project: London (Medecins du Monde)
Monday, Wednesday, Friday:
1pm–5pm
Advocacy
Medical services
Sexual health advice
Information, advice and practical assistance to help vulnerable people access NHS and other services. Some basic healthcare and advocacy for people who have problems accessing healthcare. Also operates from Providence Row and U-Turn.
Rugby House
Monday–Friday:
9am–5pm
(appointments till 8pm on Thursdays)
Advocacy
Alcohol workers
Counselling
Drugs workers
Adult alcohol and substance misusers; pregnant women; translation available for non-English speaking clients; carers and parents with young children; clients who are homeless; unemployed but able to prove connection with the Borough of Enfield.
Salvation Army (Greig House Addiction Service)
Monday–Friday:
8:30am–4:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
For people (18-65) with alcohol and/or drug addiction problems seeking detoxification. People wishing to self-refer are given information on applying for funding. Please phone.
Sangam Centre
Monday:
12am–3:30pm
(social club for male senior citizens)
Tuesday:
12am–3:30pm
(social club for female senior citizens)
Monday–Friday:
9:30am–5:30pm
Saturday:
9am–1pm
Accommodation advice
Advocacy
Bedding available
Counselling
Housing advice
Legal advice
Medical services
Advice for the Asian and other local communities on housing, homelessness, benefits, employment, immigration and nationality, domestic violence. Legal advice sessions Saturdays. ESOL classes, IT training. Languages: Gujarati, Hindi, Urdu.
Santé Project (refugee mental health access)
Advocacy
Counselling
Mental health
Advocacy and befriending for vulnerable refugees and asylum seekers.
ScotsCare & New Borderline
Monday, Tuesday, Wednesday, Friday:
9am–12am
(appointments)
Monday–Friday:
2pm–4:30pm
(drop-in)
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Outreach workers links
Tenancy support
Scotscare and Borderline merged to provide stronger services for homeless and vulnerably-housed Scots in London by helping them to establish a secure tenancy and lead a healthy, independent life. Their services include information, advice and advocacy, provision of birth certificates for identification purposes, travel warrants and housing advice, including some accommodation.
Shoreditch Community Project
Monday & Wednesday:
9:30am–12:30am
Tuesday:
2pm–4pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Outreach workers links
Offer high-quality support, rehabilitation and training to people facing homelessness, alcohol, drugs, poverty or social isolation.
SHP
Monday–Sunday:
9am–5pm
(referral helpline - 020 7520 8660)
Accommodation advice
Advocacy
Art classes
Benefits advice
Careers advice
Debt advice
Drugs workers
Education & training
Housing advice
Internet access
Leisure activities
Outreach workers
Safe keeping
Sexual health advice
Tenancy support
Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss the referral process, call 020 7520 8660.
Sir Oswald Stoll Foundation
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Debt advice
Drugs workers
Education & training
Housing advice
Mental health
Mental health
Tenancy support
Helps vulnerable and disabled ex-Servicemen and women, particularly the homeless, to live as independently as possible.
SIRI Behavioural Health
Monday–Friday:
9am–6pm
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Legal advice
Mental health
Outreach workers
Culturally sensitive counselling for African and Afro-Caribbean people. Befriending and outreach work. Drug, alcohol, and dual diagnosis management. Benefits advice. Immigration and asylum casework. Gay, lesbian and bisexual support group and health promotion. Home and hospital visits for older people.
SMART
Monday:
10am–1pm
(appointments only)
Monday:
12am–3pm
(women's group)
Tuesday & Friday:
10am–2pm
(drop-in)
Monday:
2pm–5pm
(drop-in)
Wednesday:
10am–8pm
(appointments only, closed 1pm -2pm)
Wednesday:
3pm–5pm
(relapse prevention group)
Thursday:
2pm–5pm
(drop-in)
Advocacy
Counselling
Drugs workers
Medical services
Needle exchange
Outreach workers
Sexual health advice
For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.
Spires Centre
Tuesday & Thursday:
9am–10:30am
(rough sleepers only)
Tuesday & Thursday:
10:30am–2pm
(drop-in)
Wednesday:
10am–12am
(rough sleepers)
Wednesday:
10am–1pm
(adult learning centre)
Friday:
10am–1pm
(women only)
Sunday:
11:30am–3pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Foot care
Free food
Housing advice
Leisure activities
Leisure facilities
Medical services
Mental health
Music classes
Pavement stockists
Drop-in, food, showers, clothing, resettlement advice, drug & alcohol support, health advice, medical and optician services and much more!
St Christopher's Fellowship (for runaway children)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Internet access
Legal advice
The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.
St Cuthbert's Centre
Monday–Friday:
12:30am–3:45pm
(opening times)
Monday–Friday:
9:30am–4:30pm
(office hours)
Advocacy
Art classes
Bathroom/showers
Clothing
Counselling
Food
Housing advice
Internet access
Laundry
Outreach workers
Outreach workers links
Drop-in centre for all vulnerable people in Earl's Court and the surrounding areas.
St Mary Magdalene Centre for Refugees & Asylum Seekers
Advocacy
Clothing
Education & training
Food
Internet access
Legal advice
Leisure activities
Holistic centre offering practical help for refugees (understanding letters, making appointments) as well as education (English and IT), and leisure activities (art classes).
St Mungo's (Tower Hamlets Ex-Offenders Floating Support Services)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Outreach workers
Tenancy support
St Mungo's (Brent Probation Housing advice and Floating Support)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Housing advice
For offenders in the Borough of Brent aged 18+. Works with offenders with complex needs to prevent homelessness and re-offending.
St Mungo's (Lambeth Mobile Harm Reduction and Needle Exchange)
07920 701 264
London
Thursday:
2pm–4pm
(mobile Nx in Lambeth)
Friday:
2pm–8pm
(mobile Nx in Lambeth & Brixton)
Saturday:
11am–2pm
(mobile Nx in Lambeth & Clapham High St)
Wednesday:
1pm–7pm
(mobile Nx in Lambeth, Vauxhall, Waterloo & Brixton)
Tuesday:
10am–5pm
(mobile Nx in Lambeth, Vauxhall & Clapham Common)
Advocacy
Counselling
Drugs workers
Needle exchange
Outreach workers
Sexual health advice
Free injecting equipment. Harm reduction advice, sexual health advice and free condoms. Referral to relevant agencies. A place to listen... For more info, call the Nx hotline (07920 701 264).
St Stephen's Church (The Manna)
Tuesday:
7pm–9pm
(drop-in)
Wednesday:
1pm–3pm
(drop-in - barber & footcare)
Friday:
10am–12am
(key worker session)
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Food
Foot care
Free food
Laundry
Leisure activities
Leisure facilities
Medical services
Food, games, showers, clothing, laundry, and chiropody. Outreach workers from the Benefits Agency and a local drugs service. Support for users wanting to improve their health and well-being - substance misuse, welfare benefits, housing and mental health.
Stockwell Project
Monday, Wednesday, Thursday:
2pm–5pm
(drop-in)
Thursday:
10am–1pm
(drop-in)
Monday–Friday:
10am–5pm
(needle exchange)
Tuesday:
2pm–5pm
(women only)
Advocacy
Drugs workers
Medical services
Needle exchange
Outreach workers
Sexual health advice
Mainly for injecting drug users, and people with HIV and Hepatitis C (18+) in Lambeth, but there is no catchment area for needle exchange. Assessment, referral for treatment, medical and social referral, casework, needle exchange. Specialist workers available for women and black clients. Italian & Portuguese spoken. Wheelchair accessible.
Stonewall Housing
Monday, Thursday, Friday:
10am–1pm
(advice line - 020 7359 5767)
Tuesday & Wednesday:
2pm–5pm
(advice line - 020 7359 5767)
Accommodation advice
Advocacy
Housing advice
Sexual health advice
Addresses the housing needs of lesbians and gay men. Provides temporary, supported housing for 16–25-year-old lesbians and gay men.
Streetlytes
Saturday:
7pm–8:30pm
(1st and 3rd Saturdays, Westminster)
Tuesday:
6pm–9pm
(King George's Hostel)
Monday:
6:30pm–9:30pm
(meal, Chelsea Methodist Church)
Advocacy
Bedding available
Clothing
Free food
Outreach workers
Outreach workers links
Hot tea/coffee, sandwiches, fruit, yogurt, pasta, blankets and clothing to the vulnerable and homeless at the piazza of Westminster Cathedral. Advocate on clients' behalf to service providers on housing, mental health and drug and alcohol issues. Night drop at King George's Hostel, Victoria. Phone or email to check Saturday service.
TASHA Foundation
Monday–Sunday:
5pm–0am
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Out of hours helpline for people with mental health or drug use difficulties. Works with substance misuse, anti-depressants, stress, agoraphobia and depression.
Thames Reach
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Leisure activities
Leisure facilities
Mental health
Mental health
Outreach workers
Outreach workers links
Aims to end street homelessness and to prevent street homelessness by working with people who are in danger of ending up on the street. Run night shelters, drop-ins, street services etc.
The 240 Project
Monday–Wednesday:
11am–4pm
Advocacy
Art classes
Bathroom/showers
Benefits advice
Careers advice
Clothing
Education & training
Free food
Music classes
Community and activity centre that works with vulnerable and excluded people. Phone or drop in for more info about the range of classes and help available.
The Big Issue
Advocacy
Careers advice
Education & training
Earn income by selling a quality magazine. The Foundation provides jobs, education and training. Other editions: bigissuescotland.com; bigissuesouthwest.co.uk; (Wales) bigissuecymru.co.uk; bigissueinthenorth.com.
The National Homeopathic Service
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers links
Promotes access to complementary medicines among disadvantaged groups such as homeless people, people with drug and alcohol issues, anxiety, depression and mental health needs. Can refer to other services. Ring for times.
The Nehemiah Project
Monday–Friday:
1pm–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
12-step rehab centre for men who have alcohol and/or substance misuse problems. Please phone.
The Pilion Trust
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Works with people who have been affected by drugs, alcohol and mental health.
The Space KC (Earl's Court)
Monday, Tuesday, Wednesday, Friday:
2:30pm–5:30pm
(drop-in and needle exchange)
Thursday:
2pm–5pm
(women only - includes Well Woman clinic)
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-30 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
The Space KC (Golborne Rd)
Monday:
2pm–5pm
(telephone advice)
Tuesday–Thursday:
2:30pm–5:30pm
(drop-in)
Thursday:
2:30pm–5:30pm
(Shiatsu appointments)
Friday:
2pm–5pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-25 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Free contraceptives. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
Treatment Referral Information Programme (TRIP)
Monday–Friday:
9:30am–5:30pm
(office hours)
Monday, Tuesday, Thursday:
8:30am–10pm
(opening hours)
Wednesday:
8:30am–9pm
(opening hours)
Friday:
8:30am–8pm
(opening hours)
Saturday:
10am–5pm
(opening hours)
Advocacy
Alcohol workers
Drugs workers
Education & training
Legal advice
For young people who need help and advice about drug and alcohol use, or employment and training. Also advocacy, and help if you've been arrested. Helpline: 0800 652 9575.
Trinity Homeless Projects
Monday–Friday:
8:30am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Works to transform the lives of people suffering the effects of homelessness and exclusion in the London Boroughs of Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.
Trinity Homeless Projects (Barnhill)
Monday–Friday:
8:30am–5pm
(phone)
Advocacy
Alcohol workers
Drugs workers
Mental health
For single men 17-55 with low support needs. Accepts ex-offenders and those with alcohol, drug and mental health support needs.
Trinity Homeless Projects (Norwood Gardens)
Monday–Friday:
8:30am–5pm
Advocacy
Benefits advice
Careers advice
Debt advice
Education & training
Legal advice
Five-bed project for single homeless women aged 17-55 with low-medium support needs (eg life skills, employment and training, benefits and immigration), including ex-offenders. Phone, write, email (norwood@trinityhomelessprojects.org.uk) or call in.
Trinity Homeless Projects (Pownall Gardens)
Monday–Friday:
8:30am–5pm
(office hours)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Accommodation and support for single homeless men 16-55 with support needs. 25 per cent of bedspaces are for ex-offenders. Prefer applicants to have a local connection.
Triumphant Church International
Sunday:
10am–11am
(drop-in)
Advocacy
Clothing
Free food
Turning Point (Druglink Hammersmith and Fulham)
Monday–Friday:
10am–5pm
(needle exchange, phone service)
Monday & Friday:
2pm–5pm
(drop-in)
Wednesday:
3pm–6pm
(drop-in)
Advocacy
Counselling
Drugs workers
Legal advice
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Crisis intervention, needle exchange, assessment and care planning, advice, information and support, 1:1 work, ear acupuncture. Crack service with structured day programme, crisis intervention and aftercare. Drug Interventions Programme working out of the local courts, police stations and probation offices, providing assessment, referrals, case management and ongoing support.
U-Turn Project
Monday, Tuesday, Thursday:
10am–5pm
Wednesday:
10am–4:30pm
Friday:
10am–2pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Outreach workers
Sexual health advice
Works with women of all ages in Newham who have been trapped in cycles of prostitution, drug addiction, physical abuse and homelessness from a young age. Phone 020 8983 1553 or approach the U-turn vehicle on Monday evening.
U-Turn Recovery Project
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Christian organisation providing supported accommodation for single homeless men 18-65 who are serious about breaking their dependencies on alcohol, drugs, smoking, gambling and compulsive behaviour. Phone, call in or write (uturnrecovery@hotmail.com).
UNDUGU/African Swahiliphone Refugee Project (ASREP)
Monday–Friday:
10am–5pm
Advocacy
Counselling
Education & training
Legal advice
Leisure activities
Advice, counselling, information and support for asylum seekers and refugees from the Democratic Republic of Congo, Rwanda and Burundi. Languages: French, Lingala, Swahili.
WDP - Wandsworth Drug Project
Monday–Friday:
1pm–5pm
Saturday:
1pm–4pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
WDP aims to reduce the social exclusion of drug users and minimise the harm that they may cause to themselves and the wider community.
WDP - Westminster Drug Project
Monday–Friday:
1pm–5pm
(open access)
Advocacy
Counselling
Drugs workers
Housing advice
Medical services
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.
Whitechapel Mission
Monday–Sunday:
6am–11am
(cooked breakfast 8am-10am)
Monday–Sunday:
6am–11am
Saturday:
12am–2:30pm
(women only)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Housing advice
Internet access
Medical services
Outreach workers links
Safe keeping
Tenancy support
Welcoming centre open 365 days a year.
Women @ the Well
Thursday:
12am–5pm
(drop-in)
Wednesday:
2pm–9pm
(drop-in)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Clothing
Counselling
Free food
Housing advice
Internet access
Laundry
Women-only service, particularly for those who have been trafficked and/or are escaping domestic violence. WATW will provide a creative and supportive space for vulnerable women based on Gospel values and developing a holistic response to their needs. it aims to empower these women to make choices to improve the quality of their lives.
Women in Prison
Monday–Friday:
10am–5pm
Accommodation advice
Advocacy
Benefits advice
Housing advice
Mental health
Education, training and practical support to women who are, or have been, in prison. Freephone (ONLY for women offenders and ex-offenders seeking help): 0800 953 0125. Advice and information regarding housing, legal, financial, education, employment and other resettlement. Community-based support for women offenders/ex-offenders from black and ethnic minority groups, and for women released back to London with a history of diagnosed mental illness.
YouthNet UK
Monday–Sunday:
Open 24 hours
Advocacy
Careers advice
Debt advice
Housing advice
Legal advice
Incredible online support resource for 16-24-year-olds.
Belfast and Lisburn Women's Aid
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Education & training
Free food
Housing advice
Legal advice
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Tenancy support
For women and children experiencing domestic violence. Helpline: 0800 917 1414
Causeway Women's Aid
Monday–Friday:
9am–10pm
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
For women, with or without children (boys under 16), experiencing domestic violence. Helpline: 0800 917 1414.
Cookstown and Dungannon Women's Aid
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and their children (boys up to 16) experiencing domestic violence. Helpline: 0800 917 1414.
Craigavon and Banbridge Women's Aid
028 3836 2777
c/o Office One
1st Floor
Legahory Centre
Craigavon BT65 5BE
Northern Ireland
Website: bit.ly/RNxrZ
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and children (boys up to 17) suffering from domestic violence. Helpline: 0800 917 1414.
Edward Street Hostel
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Leisure activities
Tenancy support
Shelter, accommodation, care, support, training and a positive future for homeless and other socially-excluded and marginalised groups.
Fermanagh Women's Aid
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women, with or without children (boys up to 16), experiencing domestic violence. Helpline: 0800 917 1414.
Foyle Valley House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Art classes
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Safe keeping
Sexual health advice
Tenancy support
For single homeless women who are alcohol-dependent. Round-the-clock staffing. Single rooms. Referrals to counselling, and appointments to dental and medical help.
Linen Court
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Provides shelter, accommodation, care, support, training and a positive future for homeless and other socially excluded and marginalised groups.
Lurgan Foyer (Mount Zion House)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Leisure facilities
Tenancy support
For young people (16-25) with high support needs. Training, education and support are tailored to the needs of the residents.
Newry, Mourne, S Down and S Armagh Women's Aid
Advocacy
Counselling
Education & training
Internet access
Legal advice
Mental health
For women and their children (boys up to 16) experiencing domestic violence.
North & West Housing (Foyle Valley House)
Monday–Sunday:
9am–5pm
(phone or call in)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Housing advice
Leisure activities
Leisure facilities
Single women 18+ who are homeless and alcohol dependent, with low-medium support needs.
North & West Housing (Strand Foyer)
Monday–Friday:
8am–8pm
(phone or call in)
Accommodation advice
Advocacy
Careers advice
Education & training
Free food
Housing advice
Leisure activities
Leisure facilities
For people aged 16-25 in housing need who are prepared to commit themselves to training and employment.
North & West Housing (The House in the Wells)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Drugs workers
Leisure activities
Mental health
For single homeless men 25+. Most residents have support needs around independent living skills, alcohol, etc.
Regina Coeli House
028 9061 2473
Address is confidential
Northern Ireland
Monday–Sunday:
11am–10:30pm
(ring to check vacancies)
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Drugs workers
Housing advice
Medical services
Mental health
For single homeless women. Phone to check vacancies.
Simon Community (Cliftonville Ave)
028 9075 1410 or 9075 6572
28 Cliftonville Avenue
Belfast BT14 6BX
Northern Ireland
Website: bit.ly/16RFlM
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
For homeless people, including ex-offenders and those with alcohol, drug or mental health problems. Can accept couples.
Simon Community (Larne)
1 Curran Road
Larne BT40 1BS
Northern Ireland
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Tenancy support
Direct access temporary accommodation, with 16 single and 2 double rooms. Self-catering. Support workers, harm reduction worker and tenancy support.
Simon Community (Newry)
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Mental health
For single homeless people.
Simon Community (Saintfield Road)
Accommodation advice
Advocacy
Alcohol workers
Drugs workers
For single homeless people, including people with mental health problems, drug/alcohol issues, and ex-offenders.
Sydenham House
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Education & training
Housing advice
Internet access
Laundry
Legal advice
Outreach workers links
Sexual health advice
Emergency short-term accommodation for women and their children (boys up to 16) escaping violence and/or abuse. Phone first.
Women's Aid ABCLN
028 2563 2136
c/o The Naomi Centre
2 Cullybackey Road
Ballymena BT43 5DF
Northern Ireland
Website: bit.ly/12DtVB
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Refuge accommodation for women and their children escaping domestic violence in Antrim, Ballymena, Carrickfergus, Larne and Newtownabbey. Helpline: 0800 917 1414.
The Wallich
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Clothing
Counselling
Debt advice
Drugs workers
Education & training
Food
Foot care
Free food
Housing advice
Laundry
Mental health
Needle exchange
Outreach workers links
The Wallich is dedicated to helping the most excluded people in our society. They work with other agencies, the government and homeless people to deliver innovative solutions that are as diverse as the people they help. Over 50 projects throughout Wales, so please check their website for full details.
Allison House
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Debt advice
Housing advice
Laundry
Hostel for men aged 50+. Accepts men with alcohol issues. No drinking on premises. No violent history or drug use. Range of services for residents.
Anawim
Monday–Friday:
10am–4pm
(out of hours: 07976 188 220)
Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Sexual health advice
Works with women across Birmingham. Reaches out in friendship to women trapped in prostitution, and offers support & counselling to leave the lifestyle. Courses and activities, OFSTED-registered creche. Methadone programme. 24-hour helpline: 0800 970 8232.
Ashram Housing Association Reducing Domestic Violence Project
0121 764 3817
2nd Floor, Fairgate House
205 Kings Road
Tyseley
Birmingham
West Midlands
Website: bit.ly/bvp4dq
Monday–Friday:
9am–5pm
(phone for appointment)
Accommodation advice
Advocacy
Benefits advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Medical services
Tenancy support
Support, advocacy, information and advice to empower women to live more independently. All project staff are fluent in one of the main South Asian languages. Phone or email.
Base 25
Monday–Thursday:
12am–6pm
Friday:
12am–5pm
Saturday:
1pm–3pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Education & training
Housing advice
Leisure activities
Outreach workers links
Sexual health advice
Advice and support to people aged 11-25 on housing, sexual health, drugs and alcohol, emotional wellbeing and job search. Signposting to other agencies. Groups for young women, young fathers, and young asylum seekers and refugees. Free phone: 0800 073023
Centrepoint Streets Project
Advocacy
Careers advice
Education & training
Housing advice
Outreach project for asylum seekers, refugees, and the homeless and disadvantaged. Education and training projects for children and unemployed young people. Project supporting people affected by murder and manslaughter.
CHADD - On Route Project
Monday–Friday:
9am–10pm
(phone or call in for an application form)
Saturday & Sunday:
7pm–10pm
(phone or call in for an application form)
Accommodation advice
Advocacy
Education & training
Housing advice
Outreach workers links
Accommodation for men aged 16-27, including ex-offenders or those at risk.
Community Mental Health Homeless Team
0121 685 6970
3rd Floor, Morcome House
Ledsam Street
Ladywood
Birmingham
West Midlands B16 8DN
Website: bit.ly/dBl4XN
Monday–Friday:
9am–7pm
(phone lines open)
Saturday & Sunday:
9am–5pm
(phone lines open)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Housing advice
Mental health
Outreach workers
Outreach workers links
Help with accommodation, benefits, employment and resettlement to homeless people with serious mental health problems. Multi-disciplinary help with access to mental health services throughout the city.
Coventry and Warwickshire YMCA - Daimler Green
024 7659 7009
Endeavour Court
20 Chelmarsh
Daimler Green
Coventry
West Midlands CV6 3LB
Website: bit.ly/cloEcA
Monday–Sunday:
Open 24 hours
(call for appointment)
Accommodation advice
Advocacy
Careers advice
Education & training
Housing advice
Internet access
Tenancy support
Single homeless people and care leavers with low support needs. Residents are expected to be or actively seeking to be in education, training or employment. Support for moving on.
Coventry Foyer
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Education & training
Housing advice
Internet access
Outreach workers links
For young people 16-24 who require support around independent living. Applicants must be willing to engage in employment, education or training. Help with budgeting money, cooking and confidence building. English and Maths classes.
Front Door Wolverhampton
Monday–Friday:
1:45pm–4:45pm
Advocacy
Counselling
Needle exchange
Outreach workers links
Safe keeping
Tenancy support
Fantastic range of support from starter kits for tenants to guidance on support options and benefits. Signposting to appropriate agencies, listening, needle exchange. Please note: the needle exchange is not open on Tuesdays and closes on Fridays at 4.00pm.
Gilgal
0121 773 1431
PO Box 3918
Birmingham
West Midlands B9 5AQ
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Legal advice
Sexual health advice
Short-term, safe, emergency accommodation and support to women and children escaping domestic violence. Children’s Development Worker. Will accept families with boys up to 14 years. Birmingham Domestic Abuse Refugeline: 0800 111 4223
Housing Options (Sandwell)
0121 569 6000
Court House
335-337 High Street
West Bromwich
Birmingham
West Midlands B70 8LU
Website: bit.ly/bC8Lfe
Monday–Friday:
8am–5:30pm
Accommodation advice
Advocacy
Housing advice
If you are at risk of losing your home or becoming homeless please contact the Housing Options Team for advice. Outside office hours, phone 0121 525 4688 or email housing@sandwell.gov.uk.
Nacro - Allesley Old Road Hostel
Monday–Friday:
9am–5pm
(call for appointment)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Single people 16-25 with low support needs. Must have a local connection to Coventry. Support with independent living skills and family issues. Help with move-on - applications, setting up utilities etc.
Nacro Services - Coventry Young Homeless Accommodation Project
024 7671 5113
Rooms 13/14, 1st Floor
Koco Building
The Arches, Spon End
Coventry
West Midlands CV1 3JQ
Monday–Friday:
9am–5pm
(call for appointment)
Accommodation advice
Advocacy
Housing advice
Advice for young people on homelessness and finding accommodation. Temporary accommodation with support for young people, pregnant women and women with a baby aged up to 2 years.
Norman Imlah Day Cente
0121 685 6346
2nd Floor, The Matthews Centre
Duddeston Manor Road
Duddeston
Birmingham
West Midlands B7 4LZ
Website: bit.ly/bUch4a
Monday–Thursday:
9am–5pm
Friday:
9am–4pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Education & training
Leisure activities
Mental health
Sexual health advice
For people wanting help and support in addressing their alcohol problem/dependence. Variety of therapeutic interventions in a friendly, alcohol-free environment. Focus on relapse prevention and management. Open support groups and structured day care.
P3 - Dickens Lodge
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Drugs workers
Education & training
Housing advice
Mental health
Tenancy support
Single homeless men, including rough sleepers, ex-offenders, people with mental health needs and those with alcohol or drug problems. Staff provide support around daily living skills, including finances, substance misuse issues, mental health and access to training. Help with moving on.
P3 - Thornley Street
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers links
Single homeless men. Potential residents must be substance-free at time of admission. Resettlement support.
Princip Street Hostel
Monday–Sunday:
Open 24 hours
Advocacy
Alcohol workers
Mental health
For single homeless men aged 25+ with support needs, including mental health and/or alcohol problems.
SAFE Project
Monday:
12:45am–1:45pm
(sexual health clinic, appointments only - 0121 440 0034)
Monday:
1:15pm–3:30pm
(walk-in sexual health clinic)
Wednesday:
12am–4pm
(drop-in clinic - enquiries 0121 440 6655)
Thursday:
11am–1:30pm
(Methadone clinic - enquiries 0121 446 5381)
Advocacy
Benefits advice
Careers advice
Counselling
Drugs workers
Medical services
Outreach workers
Outreach workers links
Sexual health advice
Promotes the health and well-being of female sex workers (18+) in Birmingham, Sandwell and Walsall. This includes promoting personal safety and human rights, providing high quality health services and combating intimidation. Methadone project. Help for migrant sex workers. Free condoms. Please phone.
Salvation Army (Eden Villa)
01926 450708
13 Charlotte Street
Leamington Spa
Warwickshire
West Midlands CV31 3EB
Website: bit.ly/djXCb4
Monday–Friday:
9am–5pm
(call for appointment)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Tenancy support
Single homeless people with support needs, and 1 room for married couples. Support around life skills and advice on accommodation. Help with move-on - applications, grants, obtaining furniture, utilities etc. Residents who have moved on can use the drop-in advice centre.
Salvation Army (Lincoln Street Centre)
Monday–Sunday:
7am–9pm
Advocacy
Alcohol workers
Careers advice
Education & training
Internet access
Leisure activities
Leisure facilities
Medical services
Staff provide help and advice as required. Job seeking sessions, computer literacy courses and basic skills sessions are also available.
St Basil's Link
Monday–Thursday:
9am–5pm
(housing and advice service)
Friday:
9am–1pm
(housing and advice service)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Outreach workers links
For people aged 16-25 who are homeless or are facing homelessness. Emergency 24/7 freephone: 0800 068 7499. Youthline (24/7 - 0300 3030099) will give you emotional support with difficult family relationships and isolation, and help you find accommodation, a job, voluntary work or training. Emergency accommodation hotline (24/7): 0800 056 4034 (male); 0800 068 7499 (female).
St George's House
01902 421904
St George's Hub
St Marks Road
Chapel Ash
Wolverhampton
West Midlands WV3 0TZ
Website: bit.ly/bdBsPb
Monday–Friday:
9:15am–4:30pm
Accommodation advice
Advocacy
Bedding available
Clothing
Food
Housing advice
Leisure activities
Tenancy support
Helps people over 18 to avoid becoming homeless and to live independently after resettlement. Leisure and sporting activities. Furniture project (available to anyone on a low income).
St George's House Drop-in
Friday:
2:15pm–3pm
Monday–Thursday:
2:15pm–4:30pm
Monday–Friday:
9:30am–1:30pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Food
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Range of services for homeless people, ex-offenders, substance misusers and others who are often barred from other services and facilities. Practical advice, support and guidance, and signposting to other services. Local Big Issue distributor.
Stonham (Gilson Way Hostel)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Outreach workers
Tenancy support
For young single homeless people aged 16-25. Phone or call in for application form. Support around independent living skills and access to employment, training and education. Access to and advice on move-on options, help with grants and applications, obtaining furniture and setting up utilities.
Stonham (Morris House)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Counselling
Drugs workers
Housing advice
Internet access
Sexual health advice
For single local homeless aged 16-25 with support needs. Help with working towards independent living, with emotional support when needed. Regular advice sessions on sexual health, drugs and healthy eating. Call in, phone (24/7) or write.
Stonham (St George's House)
Monday–Sunday:
8am–10pm
Accommodation advice
Advocacy
Education & training
Housing advice
Outreach workers links
Tenancy support
Single homeless men and ex-offenders. Help with independent living, maintaining tenancy, moving on etc. Arrange visits from drugs agencies. Referral to floating support service.
The Haven Wolverhampton
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Mental health
For women affected by domestic violence and their children. Services include emergency accommodation, advocacy, emotional support, benefits and immigration support, resettlement, and help for children and young people. 24-hour helpline: 01902 713001
The What? Centre
Accommodation advice
Advocacy
Benefits advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Medical services
Mental health
Sexual health advice
Advice and information services and therapeutic counselling for young people (13-25) in Dudley.
time2talk Mediation Service
01384 812 422
Department of Adult, Community and Housing Services (DACHS)
Dudley MBC
5 St James's Road
Dudley
West Midlands DY1 1HP
Monday–Friday:
9am–5pm
(message service outside these hours. Interpreters can be arranged)
Advocacy
Counselling
Free mediation service for Dudley residents. If you've left home and think a negotiator could help you resolve a dispute with your family, contact Sue (sue.steel@dudley.gov.uk) or Owen (Owen.McMillan@dudley.gov.uk).
Wolverhampton YMCA (Rugeley Foyer)
01889 585232
Aelfgar House
Church Street
Rugeley
Staffordshire
West Midlands WS15 2WH
Website: bit.ly/duDfqn
Monday–Friday:
9am–6pm
(call in or phone for appointment)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Young single homeless people 16-25. Life skills support. Help with moving on and resettlement.
Wearside Women in Need
Accommodation advice
Advocacy
Alcohol workers
Bedding available
Clothing
Food
Housing advice
Laundry
Outreach workers links
Sexual health advice
Tenancy support
A range of services from domestic violence refuges to drop-in facilities for homeless men and woman. Direct-access hostel for young homeless women. Aims to provide a friendly services, and if they can't help, will try to suggest a service that can. 24-hour domestic violence helpline: 0800 066 5555. 24-hour helpline for men: 0191 510 8010. Opening times vary - see website.
Doorway
Monday & Thursday:
9:30am–12:30am
(drop-in)
Monday:
6pm–7pm
(football)
Accommodation advice
Advocacy
Art classes
Bathroom/showers
Benefits advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Leisure activities
Mental health
Music classes
Tenancy support
Doorway believes that homeless and marginalized individuals are capable of change and will only achieve their full potential when offered a safe, supportive, empowering & non-judgmental environment.
Missing Link
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
Mental health and housing service for women in Bristol. Supports women who are homeless, or have a history of sleeping rough or whose housing is at risk because of their mental health issues. Specialises in working with women who have complex needs and women who self harm. Get in touch.
999 Club (Bromley)
Monday–Friday:
10am–5pm
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Benefits advice
Clothing
Drugs workers
Free food
Laundry
Outreach workers links
Immediate support, friendship, help and advice. The Club is staffed by local people, who know the misery caused by homelessness, poverty and drug/alcohol abuse at first hand. Advice, referrals and advocacy.
Equinox (Mitcham Park)
020 8646 0975
Equinox Substance Misuse Service
3 Mitcham Park
Surrey
South East CR4 4EN
Website: bit.ly/auNRO9
Monday–Friday:
9am–4:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Residential alcohol rehab centre for men 18+ with alcohol problems who wish to stay dry. If you're self-referring, you must have been sober for at least a week on admittance. Priority to people with a Merton or Sutton connection. Write or phone.
Guildford Action
Monday–Friday:
9:30am–4pm
Accommodation advice
Advocacy
Barber
Bathroom/showers
Bedding available
Clothing
Food
Internet access
Laundry
Leisure activities
Outreach workers links
A safe place (access to doctor/nurse, laundry, showers and subsidised food) for those who are or have been homeless.
Wycombe Winter Night Shelter
1 April to 31 December
Tuesday & Thursday:
7:30pm–10pm
(drop-in)
1 January to 31 March
Monday–Sunday:
7:30pm–9am
1 April to 31 December
Friday:
2pm–4pm
(drop-in)
Accommodation advice
Advocacy
Art classes
Bathroom/showers
Bedding available
Clothing
Food
Foot care
Free food
Housing advice
Laundry
Go to Wycombe District Council Offices reception and ask for referral to the shelter. Drop-ins do not need a referral.
Albert Kennedy Trust (Manchester)
0161 228 3308
4th Floor
Princess House
105-107 Princess Street
Manchester
North West M1 6DD
Website: bit.ly/10z2GL
Monday–Friday:
10am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Supports lesbian, gay, bisexual and trans homeless young people and provides them with homes where they can live and rebuild their lives.
Service Users Network for the Homeless in Manchester (SUN)
0161 834 1661
c/o NEARIS 4th Floor
Swan Buildings
20 Swan Street
Manchester
North West M4 5JW
Website: bit.ly/MFrQX
Advocacy
Service-user led network working to develop strong connections with frontline and secondary homelessness services and service users.
The Booth Centre
Monday, Wednesday, Friday:
9am–10am
(drop-in)
Tuesday & Thursday:
9am–12am
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Benefits advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Mental health
Music classes
Outreach workers
Outreach workers links
Safe keeping
An activities- and advice-based day centre which enables homeless people to rebuild their lives. See website for details of all activities.
Women's Domestic Violence Helpline
Monday, Wednesday, Thursday, Friday:
10am–4pm
(not Bank Holidays)
Tuesday:
10am–7pm
Monday & Tuesday:
10am–1pm
(Urdu and Punjabi available)
Wednesday:
1pm–4pm
(Urdu and Punjabi available)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Outreach workers links
For Manchester women who are experiencing or have experienced domestic abuse or whose children are being abused. Advice, information, counselling and support. Referral to refuges, safe houses and other agencies that assist women. Helpline: 0161 636 7525; non-urgent email advice: helpline@independentchoices.org.uk
Young People's Support Foundation
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Outreach workers
Wide range of support services for 16-25-year-olds who are homeless, or at risk of becoming homeless. If you are living on the streets, squatting, living in a hostel or B&B, or staying temporarily with family or friends, get in touch.
Advicenow
Nationwide
Website: bit.ly/iX0Sa
Accommodation advice
Advocacy
Benefits advice
Housing advice
Legal advice
An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.
Asylum Aid
0207 354 9264 (advice line)
Club Union House
253-254 Upper Street
London N1 1RY
Nationwide
Website: bit.ly/3RMHqB
Monday:
2pm–4:30pm
Thursday:
10am–12:30am
Advocacy
Legal advice
Free legal advice and representation for asylum seekers.
Battle Against Tranquillisers
Advocacy
Counselling
Drugs workers
Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.
Black Poppy
Advocacy
A magazine for injecting drug users.
Childline
Advocacy
Counselling
Mental health
Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222
Community Legal Advice
Monday–Friday:
9am–6:30pm
(office hours)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Legal advice
Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.
Connexions Direct
Monday–Sunday:
8am–2am
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Legal advice
Sexual health advice
Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.
Cyber Pilots
Community Base
113 Queens Road
Brighton
Nationwide BN1 3XG
Website: bit.ly/3qBOu
Advocacy
Counselling
Education & training
For gypsy, traveller, barge and showmen children.
Depaul Nightstop UK
Accommodation advice
Advocacy
Housing advice
Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.
Eaves
Monday–Friday:
9:30am–4:30pm
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.
Foyer Federation
Accommodation advice
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.
Get Connected
Monday–Sunday:
1pm–7pm
Telephone
Monday–Sunday:
1pm–11pm
Webchat
Monday–Sunday:
7pm–10pm
Advocacy
Counselling
Free connections to local and national services and sources of help for young people.
Groundswell
020 7976 0111
1st Floor, Lesley Court
23-33 Strutton Ground
London SW1P 2HZ
Nationwide
Website: bit.ly/XH0of
Accommodation advice
Advocacy
Counselling
Housing advice
Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.
Help the Aged
Advocacy
Benefits advice
Counselling
Debt advice
Housing advice
Tenancy support
For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)
Housing Justice
Accommodation advice
Advocacy
Free food
Housing advice
Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.
IMCA (Independent Mental Capacity Advocate)
Monday–Friday:
9am–5pm
(calls will be taken by the duty advocate.)
Accommodation advice
Advocacy
Counselling
Housing advice
Medical services
If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.
Independent Drug Monitoring Unit
Advocacy
Legal advice
Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.
Lifeline
101-103 Oldham St
Manchester M4 1LA
Nationwide
Website: bit.ly/12jTU7
Monday–Friday:
9:30am–5pm
(some local variations and weekend working)
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Internet access
Leisure activities
Medical services
Outreach workers
Sexual health advice
Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.
Message Home Helpline
Monday–Sunday:
Open 24 hours
Advocacy
For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.
MIND
Monday–Friday:
9:15am–5:15pm
(helpline hours)
Advocacy
Counselling
Information and support for people with experience of mental distress.
Missing People
Advocacy
Counselling
Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk
Nacro
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Legal advice
Leisure activities
Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.
National Centre for Domestic Violence
Advocacy
Counselling
Legal advice
Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070
National Debtline
0808 808 4000
Tricorn House
51-53 Hagley Road
Edgbaston
Birmingham B16 8TP
Nationwide
Website: bit.ly/14ZXnQ
Monday–Friday:
9am–9pm
Saturday:
9:30am–1pm
Monday–Sunday:
Open 24 hours
(voicemail)
Advocacy
Debt advice
24-hour voicemail. Leave a message to request an information pack or fact sheet.
National Problem Gambling Clinic
020 7534 6699
4th Floor
Soho Centre for Health
1 Frith Street
London W1D 3HZ
Nationwide
Website: bit.ly/mr2eL
Advocacy
Counselling
Debt advice
Mental health
Mental health
Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).
National Society for the Prevention of Cruelty to Children (NSPCC)
Advocacy
Counselling
ChildLine: 0800 1111 (free, confidential, 24/7).
No Panic
Advocacy
Counselling
Drugs workers
Mental health
Mental health
Outreach workers links
Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545
Poppy
Monday–Friday:
9:30am–5:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.
Rape Crisis (England & Wales)
c/o WRSAC
PO Box 39
Bodmin
Cornwall PL31 1XF
Nationwide
Website: bit.ly/yTGhB
Advocacy
Counselling
Medical services
Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.
Release (drug & legal helpline)
Monday–Friday:
11am–1pm
(drugs helpline - 0845 4500 215)
Monday–Friday:
2pm–4pm
(drugs helpline)
Monday–Friday:
11am–1pm
(legal helpline - 0845 4500 215)
Advocacy
Legal advice
Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)
Respond
Monday & Thursday:
2pm–7pm
Tuesday, Wednesday, Friday:
12am–5pm
Advocacy
Counselling
Mental health
Sexual health advice
Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.
Rethink
Monday, Wednesday, Friday:
10am–3pm
(advice line)
Tuesday & Thursday:
10am–1pm
(advice line)
Accommodation advice
Advocacy
Counselling
Education & training
Housing advice
Mental health
Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.
Runaway Helpline
Advocacy
Counselling
Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.
Salvation Army Homelessness Services
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Leisure facilities
Mental health
Tenancy support
Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.
Sane
Monday–Sunday:
6am–11pm
(SANEline - every day)
Advocacy
Counselling
Mental health
Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk
Shelter Line
Monday–Sunday:
8am–12am
Accommodation advice
Advocacy
Housing advice
Tenancy support
Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.
SNAP (St Neots Abuse Project)
Monday–Sunday:
11am–11pm
Advocacy
Counselling
Drugs workers
Mental health
Mental health
Sexual health advice
Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.
SSAFA Forces Help
Monday–Friday:
9am–10am
(helpline - 0800 731 4880; Reclaim Your Life - 01380 738137)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Housing advice
SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.
St Mungo's
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Runs over 100 projects working with homeless people.
The Alliance
Monday–Friday:
10am–5pm
(helpline - 0845 122 8608)
Advocacy
Counselling
Drugs workers
Education & training
"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."
Tourettes Action
Advocacy
Counselling
Help and support for people with Tourette's Syndrome.
UK Human Trafficking Centre
Advocacy
Counselling
Legal advice
If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.
Women's Aid
PO Box 391
Bristol BS99 7WS
Nationwide
Website: bit.ly/5LcL
Accommodation advice
Advocacy
Counselling
Housing advice
Help and information for women experiencing abuse.
YMCA
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Medical services
Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.
Youth Access
Monday–Friday:
9am–5pm
Advocacy
Counselling
Mental health
Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.
FEANTSA
Advocacy
Information on homelessness in Europe.
Homeless International
Advocacy
Supports community-led housing and infrastructure developments in Asia, Africa and Latin America.
International Network of Street Papers
0141 225 8036
c/o SCVO
Centrum Building
38 Queen Street
Glasgow G1 3DX
International
Website: bit.ly/1alIGe
Advocacy
The INSP unites street papers sold by homeless and people living in poverty from all over the world.
Invisible People
International
Website: bit.ly/ctyi0
Advocacy
Fabulous video blog bringing visibility to the issues of homelessness
LA Homeless Blog
International
Website: bit.ly/ZsYdm
Advocacy
Blog from PATH Partners, a homelessness nonprofit.
National Coalition for the Homeless
International
Website: bit.ly/zLknN
Advocacy
A US-wide network of people who are currently experiencing or who have experienced homelessness, activists and advocates, community-based and faith-based service providers, and others.
New York City Coalition Against Hunger
International
Website: bit.ly/AxckX
Advocacy
Represents 1,200++ soup kitchens and food pantries in NYC and the 1.3m low-income New Yorkers who are forced to use them.
North American Homeless News Network
International
Website: bit.ly/8PIdr
Advocacy
News, columns and other info on homelessness and related matters.
Raising the Roof
International
Website: bit.ly/buzow
Advocacy
Canada's national charity dedicated to long-term solutions to homelessness.
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Apex Scotland (Glasgow)
Advocacy
Careers advice
Education & training
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. The project will help clients to move onto employment, training or further education.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bedrock
Monday–Friday:
8:45am–5pm
Accommodation advice
Advocacy
Education & training
Supported accommodation for women aged 16-25 who have a baby under 12 months or who are pregnant. On-call pager at evenings and weekends, and answering machine outside office hours.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
ELPIS Outreach Service
Accommodation advice
Advocacy
Careers advice
Education & training
Accommodation and support for women aged 16-25 without addiction issues. Employment and training, and housing support are available.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Homeless Outreach Project
Monday–Friday:
10am–5pm
Advocacy
Alcohol workers
Drugs workers
Leisure activities
Leisure facilities
Mental health
Outreach workers
Pavement stockists
For people 16+ who are sleeping rough or at risk of sleeping rough/homelessness, or in a hostel or B&B, especially people with mental health/addiction problems. Out of hours streetwork service. Call in, phone or email.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Streetwork UK (Women's Service)
Monday, Tuesday, Thursday:
1pm–4pm
Advocacy
Art classes
Benefits advice
Careers advice
Clothing
Debt advice
Education & training
Leisure activities
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Tenancy support
If you're worried about housing, alcohol, drugs, health, benefits, relationships, sexuality, prostitution, or anything at all, please call.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Physical Health Care Team
Monday–Friday:
1pm–5pm
(drop-in)
Advocacy
Alcohol workers
Drugs workers
Foot care
Medical services
Mental health
Sexual health advice
Doctors, nurses and office staff also run clinics at large hostels and at the The Wayside, Lodging House Mission and Big Issue. Appointments not necessary. Support for people who have hospital appointments and want someone to go along with them. There is also an addiction and mental health team.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
Animals/pets
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Apex Scotland (Glasgow)
Advocacy
Careers advice
Education & training
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. The project will help clients to move onto employment, training or further education.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bedrock
Monday–Friday:
8:45am–5pm
Accommodation advice
Advocacy
Education & training
Supported accommodation for women aged 16-25 who have a baby under 12 months or who are pregnant. On-call pager at evenings and weekends, and answering machine outside office hours.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
ELPIS Outreach Service
Accommodation advice
Advocacy
Careers advice
Education & training
Accommodation and support for women aged 16-25 without addiction issues. Employment and training, and housing support are available.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Homeless Outreach Project
Monday–Friday:
10am–5pm
Advocacy
Alcohol workers
Drugs workers
Leisure activities
Leisure facilities
Mental health
Outreach workers
Pavement stockists
For people 16+ who are sleeping rough or at risk of sleeping rough/homelessness, or in a hostel or B&B, especially people with mental health/addiction problems. Out of hours streetwork service. Call in, phone or email.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Streetwork UK (Women's Service)
Monday, Tuesday, Thursday:
1pm–4pm
Advocacy
Art classes
Benefits advice
Careers advice
Clothing
Debt advice
Education & training
Leisure activities
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Tenancy support
If you're worried about housing, alcohol, drugs, health, benefits, relationships, sexuality, prostitution, or anything at all, please call.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Physical Health Care Team
Monday–Friday:
1pm–5pm
(drop-in)
Advocacy
Alcohol workers
Drugs workers
Foot care
Medical services
Mental health
Sexual health advice
Doctors, nurses and office staff also run clinics at large hostels and at the The Wayside, Lodging House Mission and Big Issue. Appointments not necessary. Support for people who have hospital appointments and want someone to go along with them. There is also an addiction and mental health team.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
Benefits agency
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Apex Scotland (Glasgow)
Advocacy
Careers advice
Education & training
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. The project will help clients to move onto employment, training or further education.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bedrock
Monday–Friday:
8:45am–5pm
Accommodation advice
Advocacy
Education & training
Supported accommodation for women aged 16-25 who have a baby under 12 months or who are pregnant. On-call pager at evenings and weekends, and answering machine outside office hours.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
ELPIS Outreach Service
Accommodation advice
Advocacy
Careers advice
Education & training
Accommodation and support for women aged 16-25 without addiction issues. Employment and training, and housing support are available.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Homeless Outreach Project
Monday–Friday:
10am–5pm
Advocacy
Alcohol workers
Drugs workers
Leisure activities
Leisure facilities
Mental health
Outreach workers
Pavement stockists
For people 16+ who are sleeping rough or at risk of sleeping rough/homelessness, or in a hostel or B&B, especially people with mental health/addiction problems. Out of hours streetwork service. Call in, phone or email.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Streetwork UK (Women's Service)
Monday, Tuesday, Thursday:
1pm–4pm
Advocacy
Art classes
Benefits advice
Careers advice
Clothing
Debt advice
Education & training
Leisure activities
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Tenancy support
If you're worried about housing, alcohol, drugs, health, benefits, relationships, sexuality, prostitution, or anything at all, please call.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Physical Health Care Team
Monday–Friday:
1pm–5pm
(drop-in)
Advocacy
Alcohol workers
Drugs workers
Foot care
Medical services
Mental health
Sexual health advice
Doctors, nurses and office staff also run clinics at large hostels and at the The Wayside, Lodging House Mission and Big Issue. Appointments not necessary. Support for people who have hospital appointments and want someone to go along with them. There is also an addiction and mental health team.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
BME/refugee
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Apex Scotland (Glasgow)
Advocacy
Careers advice
Education & training
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. The project will help clients to move onto employment, training or further education.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bedrock
Monday–Friday:
8:45am–5pm
Accommodation advice
Advocacy
Education & training
Supported accommodation for women aged 16-25 who have a baby under 12 months or who are pregnant. On-call pager at evenings and weekends, and answering machine outside office hours.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
ELPIS Outreach Service
Accommodation advice
Advocacy
Careers advice
Education & training
Accommodation and support for women aged 16-25 without addiction issues. Employment and training, and housing support are available.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Homeless Outreach Project
Monday–Friday:
10am–5pm
Advocacy
Alcohol workers
Drugs workers
Leisure activities
Leisure facilities
Mental health
Outreach workers
Pavement stockists
For people 16+ who are sleeping rough or at risk of sleeping rough/homelessness, or in a hostel or B&B, especially people with mental health/addiction problems. Out of hours streetwork service. Call in, phone or email.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Streetwork UK (Women's Service)
Monday, Tuesday, Thursday:
1pm–4pm
Advocacy
Art classes
Benefits advice
Careers advice
Clothing
Debt advice
Education & training
Leisure activities
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Tenancy support
If you're worried about housing, alcohol, drugs, health, benefits, relationships, sexuality, prostitution, or anything at all, please call.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Physical Health Care Team
Monday–Friday:
1pm–5pm
(drop-in)
Advocacy
Alcohol workers
Drugs workers
Foot care
Medical services
Mental health
Sexual health advice
Doctors, nurses and office staff also run clinics at large hostels and at the The Wayside, Lodging House Mission and Big Issue. Appointments not necessary. Support for people who have hospital appointments and want someone to go along with them. There is also an addiction and mental health team.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
Counselling services
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Apex Scotland (Glasgow)
Advocacy
Careers advice
Education & training
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. The project will help clients to move onto employment, training or further education.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bedrock
Monday–Friday:
8:45am–5pm
Accommodation advice
Advocacy
Education & training
Supported accommodation for women aged 16-25 who have a baby under 12 months or who are pregnant. On-call pager at evenings and weekends, and answering machine outside office hours.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
ELPIS Outreach Service
Accommodation advice
Advocacy
Careers advice
Education & training
Accommodation and support for women aged 16-25 without addiction issues. Employment and training, and housing support are available.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Homeless Outreach Project
Monday–Friday:
10am–5pm
Advocacy
Alcohol workers
Drugs workers
Leisure activities
Leisure facilities
Mental health
Outreach workers
Pavement stockists
For people 16+ who are sleeping rough or at risk of sleeping rough/homelessness, or in a hostel or B&B, especially people with mental health/addiction problems. Out of hours streetwork service. Call in, phone or email.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Streetwork UK (Women's Service)
Monday, Tuesday, Thursday:
1pm–4pm
Advocacy
Art classes
Benefits advice
Careers advice
Clothing
Debt advice
Education & training
Leisure activities
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Tenancy support
If you're worried about housing, alcohol, drugs, health, benefits, relationships, sexuality, prostitution, or anything at all, please call.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Physical Health Care Team
Monday–Friday:
1pm–5pm
(drop-in)
Advocacy
Alcohol workers
Drugs workers
Foot care
Medical services
Mental health
Sexual health advice
Doctors, nurses and office staff also run clinics at large hostels and at the The Wayside, Lodging House Mission and Big Issue. Appointments not necessary. Support for people who have hospital appointments and want someone to go along with them. There is also an addiction and mental health team.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
