Services
You are viewing "All services with housing advice "
Advice services
Wolverhampton Asylum Seeker Refugee Services (WARS)
Tuesday:
2pm–4:30pm
(women-only advice surgery)
Monday, Tuesday, Thursday, Friday:
10am–1pm
Monday, Thursday, Friday:
2pm–4:30pm
(appointments only)
Accommodation advice
Benefits advice
Careers advice
Education & training
Free food
Housing advice
Helps asylum seekers and refugees in the areas of housing, education, employment, benefits and family reunion. Volunteering project gives asylum seekers and refuges a chance to improve their employment prospects by gaining valuable experience.
184 Camden
Monday:
9:30am–3pm
Wednesday & Thursday:
9:30am–5:30pm
Thursday & Friday:
9:30am–9pm
Accommodation advice
Advocacy
Benefits advice
Counselling
Drugs workers
Housing advice
Outreach workers
Open-access drugs service for the people of Camden. Phone or email.
999 Club (Lambeth & Lewisham)
Winter shelter:
1 January to 31 March
Monday–Sunday:
8am–8am
Monday–Friday:
10am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Free food
Housing advice
Laundry
Leisure activities
Medical services
Mental health
Sexual health advice
Tenancy support
Referral to the winter shelter (15 beds) only from 999 Club. Dry. Immediate support, friendship, help and advice. The Club is staffed by local people, who know the misery caused by homelessness, poverty and drug/alcohol abuse at first hand. Advice, referrals and advocacy.
Ace of Clubs
Monday–Sunday:
12am–1:30pm
(lunch, laundry, showers, TV)
Monday–Friday:
12am–2pm
(welfare/benefits advice)
Thursday:
9:30am–2pm
(Jobcentreplus benefits adviser_
Wednesday:
12am–2pm
(tenancy support advisers)
Accommodation advice
Bathroom/showers
Bedding available
Clothing
Counselling
Debt advice
Dentist
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
For people aged 16+. Open 365 days a year, providing support, assistance and daytime shelter. Meals available every day. Optician generally on 2nd Tuesday of the month.
Advisory Service for Squatters
Monday–Friday:
2pm–6pm
Accommodation advice
Housing advice
Legal and practical advice to squatters and other homeless people. Please ring first or email first. Phone 0845 644 5814 if you are calling on a land line from outside London.
Al-Hasaniya Moroccan Women's Centre
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Leisure activities
Advice and assistance for Moroccan and Arabic-speaking women and their families on: benefits, housing, homelessness, domestic violence, health, and mental health. English and Arabic classes.
Albert Kennedy Trust (London)
Monday–Friday:
10am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Supports lesbian, gay, bisexual and trans homeless young people and provides them with homes where they can live and rebuild their lives. In an emergency, phone the LGF Helpline (0845 3303030, 6pm-10pm) or the London Lesbian & Gay Switchboard (0207 837 7324).
Alone in London
Monday–Friday:
9am–1pm
Monday–Friday:
2am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Internet access
For people aged 16-25 who are homeless or about to become homeless. Bring ID and proof of income if you can.
ASLAN (All Souls' Local Action Network)
Saturday:
5:30am–8:30am
(hot soup and sandwiches at Covent Garden, Milford Lane, Surrey Street, Strand and Waterloo)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Clothing
Counselling
Debt advice
Free food
Housing advice
Leisure activities
Leisure facilities
Outreach workers
Outreach workers links
Tenancy support
Social activities on Saturday evenings at the Clubhouse, by invitation. Mentoring. Tea runs.
Aziziye Mosque
Monday–Sunday:
11am–11pm
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Drop-in for advice and support on issues including housing, family and substance use. Languages: Turkish & Arabic. Interpreters available for other languages.
Barking & Dagenham Homeless Persons Unit
Monday–Friday:
8am–8pm
(call centre - 020 8215 3009)
Accommodation advice
Housing advice
Outside office hours, phone 020 8594 8356.
Barnardo's (Families in Temporary Accommodation Project)
Monday–Thursday:
9am–1pm
(phone for details)
Friday:
2pm–5pm
(phone for details)
Monday–Thursday:
3pm–5pm
(phone for details)
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers
Advice and information service for families in temporary accommodation, including refugees and asylum seekers, who have multiple problems. Surgeries in local centres (currently Brixton, Tower Hamlets and Westminster - ring or email for details) provide casework on housing, health, education and immigration appeals. Activities for children and family support groups.
Barnet Homeless Persons Unit
020 8359 2000
Housing Advice Team
Barnet House
1255 High Road
Whetstone
London N20 0EJ
Website: bit.ly/17rYPb
Monday, Tuesday, Thursday, Friday:
9am–5pm
Wednesday:
1:30pm–5pm
Accommodation advice
Housing advice
There is sometimes a two- or three-week wait for an appointment, but if you are desperate, try to get an emergency appointment. Outside office hours, phone 020 8359 2000. Text Number (SMS): 07781 473279
Brent Homeless Persons Unit
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Office hours: 020 8937 1234 and ask to speak to the Duty Homeless Persons Officer. Outside office hours: 020 8937 1234.
British Red Cross London Refugee Support Service
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Bedding available
Benefits advice
Housing advice
Legal advice
Outreach workers links
For refugees and asylum seekers. Phone or drop in to make an appointment. Practical help (inc. sleeping bags) and info. Signposting to other services. Different languages & access to interpreters.
Brixton Advice Centre
Monday–Thursday:
10am–12:15am
(welfare/benefits)
Tuesday:
10am–12:15am
(housing)
Thursday:
5:30pm–6:30pm
(housing)
Wednesday:
10am–12:15am
(debt)
Tuesday:
10am–12:15am
(employment)
Thursday:
5:30pm–6:30pm
(employment)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Legal advice
Specialist advice on welfare benefits, housing, employment and debt. Website has good info on homeless health services. All advice sessions are on a first come, first served basis.
Broadway Day Centre
Monday–Friday:
10am–1pm
(drop-in)
Monday–Friday:
2pm–4pm
(appointments)
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Debt advice
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Mental health
Mental health
Safe keeping
Sexual health advice
Tenancy support
Mission: To support, challenge and inspire on the journey from street to home.
Bromley Homeless Persons Unit
020 8313 4831
London Borough of Bromley
Joseph Lancaster Hall
Civic Centre
Bromley
London BR1 3UH
Website: bit.ly/PeSmL
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Phone for an appointment. 24 hour emergency homelessness service: 020 8464 4848.
Camden Housing Options
020 7974 5801
London Borough of Camden
Town Hall Extension
Argyle Street
London WC1H 9BF
Website: bit.ly/gXBOw
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
Wednesday:
9:30am–12:30am
(advice for Somali speakers)
Accommodation advice
Housing advice
Outside office hours, phone 020 7278 4444.
Cardboard Citizens
Monday–Friday:
10am–6pm
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Music classes
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants.
Cardinal Hume Centre
Alcohol workers
Benefits advice
Counselling
Dentist
Drugs workers
Education & training
Housing advice
Internet access
Medical services
Mental health
Mental health
Sexual health advice
Works with young people, badly housed families, refugees, asylum seekers and migrants, helping them to obtain employment and to break out of the cycle of homelessness and social exclusion.
CASA
Monday–Friday:
10am–5:30pm
Accommodation advice
Alcohol workers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Sexual health advice
Alcohol and drug assessment, counselling and group work. Specialist parent, LGBT and older people's services, supported move-on housing, and much more. For people in Camden and Islington.
Centrepoint
Accommodation advice
Housing advice
For people aged 16-25. Ring first. Daily vacancies.
Church Army Women's Day Centre (Marylebone Project)
Monday–Thursday:
9:30am–12am
(rough sleepers' drop-in, advice and classes)
Monday–Thursday:
12:30am–3:30pm
(general drop-in, classes & activities)
Art classes
Bathroom/showers
Benefits advice
Clothing
Education & training
Free food
Housing advice
Internet access
Laundry
Leisure activities
Tenancy support
Women-only day centre.
City of London Homeless Persons Unit
Monday–Friday:
9:15am–5pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 7606 3030.
City of Westminster Housing Options Service
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7286 7412.
Community Drug Project Central Street Agency Services
Monday–Friday:
9:30am–1pm
(clinics and individual appointments)
Monday–Friday:
2pm–5pm
(drop-in)
Counselling
Drugs workers
Housing advice
Medical services
Needle exchange
Outreach workers links
For Lambeth, Southwark and Lewisham residents who are experiencing difficulties with illegal drug use, and support for their families and friends. Advice, information, support and care plans. Assessment and shared care offered with clients' GPs, needle exchange, referral to specialist providers. Well users clinic on Thursday afternoons with Hep B vaccinations, HIV and Hep C screening. Range of welfare services - housing advice, benefits. Two prescribing clinics, GP support services, antenatal service. Wheelchair accessible. French & German spoken.
Community of Camden Churches Cold Weather Shelter (C4WS)
31 December to 31 March
Monday–Sunday:
7:30pm–7:30am
1 December to 23 December
Monday–Sunday:
7:30pm–7:30am
Accommodation advice
Free food
Housing advice
Leisure activities
Outreach workers links
Cricklewood Homeless Concern
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Education & training
Housing advice
Internet access
Leisure activities
Leisure facilities
Outreach workers
Helps the homeless by housing and reintegrating them into society through training. They run the Brent Q awards services to homelesss people, with nominations coming from homeless people.
Croydon Homeless Persons Unit
Monday:
8am–7pm
(phone)
Tuesday–Friday:
8am–6pm
(phone)
Monday–Friday:
8:30am–4:45pm
(personal callers)
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 8686 4433.
Deptford Churches Centre
Monday, Tuesday, Thursday, Friday:
9am–3:30pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Free food
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Mental health
Music classes
Outreach workers links
Tenancy support
Divine Rescue
Monday:
10am–6:30pm
Tuesday–Friday:
10am–5pm
Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Education & training
Food
Free food
Housing advice
Music classes
Outreach workers
Work with homeless people and substance abusive victims. In addition to services listed, help with hospital visits and bereavement, and support with detox. Their mission is to touch and change lives one at a time. Helpline: 0203 4891765
Ealing Housing Advice Service
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 8825 5003. Drop in or phone for appointment.
Ealing Soup Kitchen
Saturday & Sunday:
3:30pm–5pm
Friday:
11am–4pm
Accommodation advice
Alcohol workers
Counselling
Free food
Housing advice
They also give practical help/housing advice. AA meetings.
East European Advice Centre/Biuro Porad dla obywateli z panstw Europy Wschodniej
Thursday–Tuesday:
10am–12am
Thursday–Tuesday:
2pm–3pm
Benefits advice
Education & training
Housing advice
Ring for an appointment.
Enfield Homeless Persons Unit
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Text phone: 020 8379 5255. Outside office hours, phone 020 8379 1000.
Equinox Spectrum Centre
Monday–Friday:
9:30am–7:30pm
Monday, Tuesday, Thursday, Friday:
9:30am–12am
(GP/nurse)
Wednesday:
1:30pm–3:30pm
(GP/nurse)
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Foot care
Housing advice
Laundry
Luggage storage
Medical services
Mental health
Tenancy support
Day centre for single homeless people. GP and nurse. Help for people with alcohol, drugs or mental health problems. Referrals to CPN. Visiting chiropodist. Counsellor by appointment. Laundry and shower facilities.
Eritrean Community in the UK
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Outreach workers links
Advice, information, support, advocacy and referral: education, training, employment/business start-ups, welfare rights, housing, immigration, health and culturally-based counselling etc.
Faith in Action (Homelessness Project Merton)
Wednesday:
10am–3pm
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Counselling
Drugs workers
Food
Housing advice
Laundry
Leisure facilities
Mental health
Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Listening ear. Breakfast, lunch, showers, laundry.
Foundation66 (Agar St Augustine's)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Alcohol workers
Counselling
Housing advice
For people (18-65) with alcohol misuse problems who wish to participate in an abstinence-based rehab treatment programme. Please phone.
Foundation66 (King's Cross Community Alcohol Service)
Monday, Tuesday, Thursday, Friday:
10am–3pm
Wednesday:
10am–1pm
Wednesday:
5pm–7:30pm
Advocacy
Alcohol workers
Housing advice
Medical services
Tenancy support
Advice and support for people over 18 with alcohol problems. Referrals to detox. People must be alcohol-free when attending groups. Drop in or phone.
Great Chapel Street Medical Centre
Monday, Tuesday, Thursday:
11am–12:30am
Monday–Friday:
2pm–4pm
Alcohol workers
Barber
Counselling
Dentist
Drugs workers
Foot care
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Primary healthcare for homeless people.
Greenwich Homeless Persons Unit
Monday–Friday:
9am–5:30pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 8854 8888.
Hackney 180 First Contact & Advice
Monday–Thursday:
8am–9:30am
(breakfast club)
Bathroom/showers
Benefits advice
Clothing
Education & training
Food
Housing advice
Internet access
Medical services
Hackney Council Housing Advice and Homelessness Centre
Monday–Friday:
9am–6pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8356 2300.
Hackney Migrant Centre
Wednesday:
12:30am–3:30am
Advocacy
Benefits advice
Free food
Housing advice
Legal advice
Free advice and support for refugees and migrants.
Hackney Winter Night Shelter
07549 043 728
c/o St John-at-Hackney (office only)
Lower Clapton Road
London E5 0PD
Website: bit.ly/cyR5q
1 January to 31 March
Monday–Sunday:
8am–8am
(7pm on Sundays)
Accommodation advice
Advocacy
Counselling
Food
Housing advice
Outreach workers
Outreach workers links
Tenancy support
All beds must be reserved, so phone (07549 043 728 - you will not be charged for this call) to see if one is available. Age 18+; mixed; beds for 25 (screened area for women); last admission 8.30pm. Agency or self- referrals: dry Guests must be at the shelter by 8.30pm to claim their beds. The shelter is part of Hackney Doorways, which exists to serve the homeless and recently homeless in Hackney.
Hammersmith & Fulham Housing Centre
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8748 8588. In an emergency, call 0207 386 7220.
HAP<25
Monday, Tuesday, Thursday, Friday:
10am–4pm
Wednesday:
1pm–3pm
Accommodation advice
Advocacy
Counselling
Housing advice
Wide-ranging support and advice service for 16-25-year-olds.
Haringey Council Preventions and Options Service
020 8489 4309
Wood Green Customer Service Centre
48 Station Road
Wood Green
London N22 7TY
Website: bit.ly/2YGCZs
Monday–Friday:
8:45am–5pm
(emergency reception centre)
Accommodation advice
Housing advice
Outside office hours, phone 020 8348 3148.
Harrow Housing Assessment Team
Monday–Friday:
9am–5pm
(Wednesdays - emergencies only)
Monday, Tuesday, Thursday, Friday:
9am–12am
(phone to arrange interview or drop in for advice)
Accommodation advice
Housing advice
Outside office hours, phone 020 8863 5611. Minicom: 020 8420 9658
Havering Public Advice and Service Centre
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 01708 433999. Text phone: 01708 433175
Hillingdon Housing Assessment Team
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 01895 250697.
Holy Cross Centre
Monday:
2pm–5pm
Tuesday & Wednesday:
6am–9pm
Thursday:
5pm–8pm
(Italian speakers' session)
Friday:
12am–3pm
(refugee and asylum seekers' session)
Accommodation advice
Alcohol workers
Art classes
Benefits advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Mental health
Mental health
Tenancy support
A huge range of services, and they work in partnership with the City Lit and Westminster Kingsway Adult Education Colleges to provide vocational and therapeutic courses.
Homeless Action in Barnet (HAB)
Monday–Friday:
12am–3pm
(rough sleepers only)
Wednesday:
9am–12am
(women's group)
Monday–Friday:
12am–3pm
(drop-in)
Advocacy
Bathroom/showers
Benefits advice
Clothing
Food
Housing advice
Laundry
Tenancy support
Works together as equals with those who are homeless or threatened with homelessness to enable them to take control of their lives, obtain a suitable home, and maintain their tenancy.
Homeless Front UK
Accommodation advice
Housing advice
Out Of The Doorways' campaign for a sanctioned tent city.
Homeless London
London
Website: bit.ly/zcodK
Accommodation advice
Housing advice
This site (updated at least annually) has full details of all major services in London, including emergency accommodation.
Hope Worldwide/ Two Step
Monday–Thursday:
10am–4pm
(appointments only)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Tenancy support
Works with the disadvantaged, including refugees, homeless people, ex-offenders and those with drug and alcohol issues. Runs successful abstinence programme.
Hounslow Homeless Person's Unit
Monday, Tuesday, Thursday, Friday:
8:45am–4pm
Wednesday:
1pm–4pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8583 2222.
Islington Housing Aid Centre
Monday, Tuesday, Thursday, Friday:
9am–4pm
Wednesday:
12am–4pm
Accommodation advice
Housing advice
Outside the Centre's office hours, phone 020 7226 0992.
KCAH (Kingston Churches Action on Homelessness)
Monday & Thursday:
10am–4pm
(full advice service drop-in - closed 1pm to 2pm)
Tuesday, Wednesday, Friday:
10am–1pm
(hostel placement service drop-in)
Accommodation advice
Benefits advice
Free food
Housing advice
Ring to arrange an appointment if the opening hours are inconvenient.
Kensington & Chelsea Homelessness and Advice Unit
Monday, Tuesday, Thursday, Friday:
9am–4:45pm
Wednesday:
12am–4:45pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7373 2213.
King George's Hostel
Accommodation advice
Housing advice
Pavement stockists
Men only, aged 18-65.
King's Cross Primary Care Centre (PCHP)
Tuesday:
2pm–4pm
Friday:
1:30am–4pm
Barber
Bathroom/showers
Clothing
Dentist
Foot care
Free food
Housing advice
Medical services
Mental health
Sexual health advice
Opposite the Thameslink station. For homeless people in King's Cross, Camden and Islington who don't have a GP.
Kingston upon Thames Homelessness Assessments Team
Monday–Thursday:
8:45am–5pm
Friday:
8:45am–4:45pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8770 5000.
Kiran - Asian Women's Aid
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Legal advice
Refuge accommodation, advice and support for Asian women experiencing domestic violence. Help with benefits, legal issues, housing, health and training. Works with women with children from the Indian sub-continent, and from Turkey, Iran, Morocco, Malaysia etc. Outreach and resettlement services, including outreach for children. Drop in or phone.
Lambeth Homeless Persons Unit
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7926 1000.
Lewisham Supported and Sheltered Housing
Monday, Tuesday, Thursday, Friday:
9:30am–3:30pm
Wednesday:
12:30am–3:30pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8778 0877.
London Coalition Against Poverty
Monday:
10am–1pm
Friday:
2pm–6pm
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Legal advice
A coalition of local community activists and individuals working in advice, mainly in Hackney. Outside the core office hours, please phone the LCAP mobile or email.
London Irish Centre
Alcohol workers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Housing advice
Music classes
Has been providing welfare services, and social and cultural events for over 50 years. Ring for service times.
London Refugee Support Service
Accommodation advice
Advocacy
Bedding available
Benefits advice
Housing advice
Legal advice
Outreach workers links
For refugees and asylum seekers. Phone or drop in to make an appointment. Practical help (inc. sleeping bags) and info. Signposting to other services. Different languages & access to interpreters.
London Street Rescue
Monday–Friday:
9am–7:30am
Sunday & :
7pm–0am
Accommodation advice
Advocacy
Housing advice
Rough sleepers hotline for help with getting into accommodation. Part of Thamesreach.
Mary Ward Legal Centre
Monday, Tuesday, Thursday, Friday:
10am–1pm
Monday, Tuesday, Thursday, Friday:
2pm–5pm
Thursday:
10am–12am
(drop-in housing advice)
Friday:
10am–12:30am
(drop-in debt advice)
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Free legal advice and assistance to people on low income. Please bring proof of income. Please phone to make appointments for davice on debt (020 7269 0292), housing (020 7831 7079) or employment (020 7831 7079).
Missionaries of Charity (Gift of Love - for men)
Friday–Wednesday:
9am–11am
Accommodation advice
Free food
Housing advice
Ring first. For single, homeless men aged 30-60 with low support needs, particularly rough sleepers.
Missionaries of Charity (Home of Peace - for women)
Accommodation advice
Free food
Housing advice
For single women with no or very low support needs aged 18-60. Open access. Dry.
New Horizon Youth Centre
Monday:
2pm–4pm
(alcohol support)
Monday–Friday:
10:30am–4pm
(10.30am-1pm advice)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
For young (16-21) homeless people. Free lunch. Women-only groups. Mental health, life skills & resettlement support. Sex worker project. Street outreach. Refugee worker. Drop-in or phone.
Newham Homeless Persons Unit
Monday–Friday:
8am–8pm
Saturday:
9am–1pm
Accommodation advice
Housing advice
Tenancy support
Outside office hours, phone 020 8472 9624. Minicom: 020 8430 2412. See the website for details of your local office.
No 10 - Care Advice Service
Wednesday:
6:30pm–8pm
(drop-in - 18+)
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Notre Dame Refugee Centre
Monday & Thursday:
11am–4pm
(drop-in)
Benefits advice
Careers advice
Counselling
Free food
Housing advice
Service for French-speaking refugees and asylum seekers.
Off-Centre (Hackney Young People's Counselling Service)
Monday, Tuesday, Thursday, Friday:
10am–1pm
Monday–Friday:
2pm–6pm
Accommodation advice
Advocacy
Art classes
Benefits advice
Counselling
Housing advice
Music classes
Outreach workers
Counselling, advice and information service for young people (13-25) in Hackney.
Open Door
Accommodation advice
Advocacy
Housing advice
A project for gay men which can help with housing and homelessness.
PACE
Monday–Friday:
9am–1pm
(office hours)
Monday–Friday:
2pm–5pm
(office hours)
Advocacy
Careers advice
Counselling
Housing advice
Mental health
London’s leading charity promoting the mental health and emotional wellbeing of the lesbian, gay, bisexual and transgender community. Also careers coaching and advice.
Providence Row
Monday–Friday:
9:30am–12am
(8.30am for verified rough sleepers)
Monday–Friday:
1:30am–3pm
(appointments & activities)
Art classes
Bathroom/showers
Benefits advice
Careers advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Luggage storage
Mental health
Mental health
Needle exchange
Outreach workers links
Safe keeping
Sexual health advice
Redbridge Council Housing Advice Centre
Monday–Friday:
9am–1pm
(personal visits)
Monday–Friday:
9am–4:45pm
(phone calls)
Accommodation advice
Housing advice
Tenancy support
Outside office hours, phone 020 8553 5825. In an emergency during office hours, the duty manager 020 8708 4007 will take call if main numbers are busy.
Redbridge Night Shelter
Sunday–Thursday:
7:30am–8:45am
Friday & Saturday:
7:30pm–9:15am
Monday–Friday:
9:30am–5pm
(office hours)
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Bedding available
Clothing
Drugs workers
Education & training
Food
Housing advice
Internet access
Leisure activities
Luggage storage
Medical services
Services only for people staying at the shelter. Some classes for residents and ex-residents only - ring first.
Richmond upon Thames Advice Team
Monday, Tuesday, Thursday, Friday:
9am–4pm
Wednesday:
1pm–4pm
Accommodation advice
Housing advice
Outside office hours, phone 0845 600 7413.
Salvation Army (Booth House)
Accommodation advice
Bathroom/showers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure facilities
Pavement stockists
Men only. Dogs allowed occasionally. Self-referrals accepted for one night only. Phone to check vacancies and discuss potential referral.
Salvation Army (Number 10 Drop-In Centre)
Tuesday, Wednesday, Friday:
2:30pm–4pm
(advice & enquiries)
Monday:
3pm–5:30pm
(advice & enquiries)
Monday:
3pm–5:30pm
(film group)
Tuesday:
2:30pm–4pm
(reading group)
Wednesday:
5:30pm–8pm
(drop-in - soup & sandwiches)
Friday:
12:30am–2pm
(table tennis club)
Benefits advice
Clothing
Housing advice
Leisure activities
Sangam Centre
Monday:
12am–3:30pm
(social club for male senior citizens)
Tuesday:
12am–3:30pm
(social club for female senior citizens)
Monday–Friday:
9:30am–5:30pm
Saturday:
9am–1pm
Accommodation advice
Advocacy
Bedding available
Counselling
Housing advice
Legal advice
Medical services
Advice for the Asian and other local communities on housing, homelessness, benefits, employment, immigration and nationality, domestic violence. Legal advice sessions Saturdays. ESOL classes, IT training. Languages: Gujarati, Hindi, Urdu.
SanKTus
Monday–Saturday:
2pm–3pm
Sunday:
3pm–4pm
Accommodation advice
Free food
Housing advice
ScotsCare & New Borderline
Monday, Tuesday, Wednesday, Friday:
9am–12am
(appointments)
Monday–Friday:
2pm–4:30pm
(drop-in)
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Outreach workers links
Tenancy support
Scotscare and Borderline merged to provide stronger services for homeless and vulnerably-housed Scots in London by helping them to establish a secure tenancy and lead a healthy, independent life. Their services include information, advice and advocacy, provision of birth certificates for identification purposes, travel warrants and housing advice, including some accommodation.
Shoreditch Community Project
Monday & Wednesday:
9:30am–12:30am
Tuesday:
2pm–4pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Outreach workers links
Offer high-quality support, rehabilitation and training to people facing homelessness, alcohol, drugs, poverty or social isolation.
SHP
Monday–Sunday:
9am–5pm
(referral helpline - 020 7520 8660)
Accommodation advice
Advocacy
Art classes
Benefits advice
Careers advice
Debt advice
Drugs workers
Education & training
Housing advice
Internet access
Leisure activities
Outreach workers
Safe keeping
Sexual health advice
Tenancy support
Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss the referral process, call 020 7520 8660.
Simon Community (House of Hospitality)
Monday, Wednesday, Friday:
11am–3:30pm
Sunday:
6:45am–7:15am
(tea, Maltravers St)
Sunday:
1:15pm–3:15pm
(street cafe, St Giles)
Sunday & Monday:
8am–8:30am
(tea, Howick Pl)
Sunday:
8:45am–9:30am
(tea, Waterloo Br)
Sunday & Monday:
8:30am–9am
(tea, Marble Arch)
Wednesday & Thursday:
8:30pm–9pm
(soup, Hinde St)
Wednesday & Thursday:
10pm–10:30pm
(meal, Howick Pl)
Wednesday & Thursday:
9pm–9:30pm
(soup, Maltravers St)
Thursday:
9:30pm–10pm
(soup, Waterloo)
Barber
Bathroom/showers
Clothing
Food
Free food
Housing advice
Internet access
Laundry
Outreach workers
Outreach workers links
Pavement stockists
Much more than a drop-in centre! Supports and campaigns for people who are homeless or rootless and for whom no other provision exists.
Sir Oswald Stoll Foundation
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Debt advice
Drugs workers
Education & training
Housing advice
Mental health
Mental health
Tenancy support
Helps vulnerable and disabled ex-Servicemen and women, particularly the homeless, to live as independently as possible.
Southwark Council Homeless Service
Wednesday:
10am–4pm
Monday, Tuesday, Thursday, Friday:
9am–4pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7525 5000.
Southwark Day Centre for Asylum Seekers
Tuesday:
12:30am–5pm
Wednesday:
12:30am–5pm
(Peckham Settlement)
Thursday:
12:30am–5pm
(Crossway)
Accommodation advice
Careers advice
Clothing
Education & training
Free food
Housing advice
Leisure activities
Drop-in centre for asylum seekers and refugees. Advice on housing, health, education, training and employment. English classes. Foreign newspapers. Also at Crossway Church and Peckham Settlement. Drop in, phone, email or write.
Southwark Homeless Information Project
Monday, Wednesday, Friday:
5:30pm–7:30pm
Housing advice
Legal advice
Self-help group offering advice and info on homelessness, housing rights, illegal eviction and alleged 'Unauthorised Occupation'. Languages: French, German, Italian & Spanish.
Spires Centre
Tuesday & Thursday:
9am–10:30am
(rough sleepers only)
Tuesday & Thursday:
10:30am–2pm
(drop-in)
Wednesday:
10am–12am
(rough sleepers)
Wednesday:
10am–1pm
(adult learning centre)
Friday:
10am–1pm
(women only)
Sunday:
11:30am–3pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Foot care
Free food
Housing advice
Leisure activities
Leisure facilities
Medical services
Mental health
Music classes
Pavement stockists
Drop-in, food, showers, clothing, resettlement advice, drug & alcohol support, health advice, medical and optician services and much more!
Spitalfields Crypt Trust (Acorn House)
Monday–Sunday:
9am–10pm
(phone)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Single homeless men 25+ with alcohol or drug problems, including rough sleepers and those with low-medium mental health support needs. Must be prepared to address their addiction in an abstinence-based rehabilitation setting.
St Christopher's Fellowship (for runaway children)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Internet access
Legal advice
The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.
St Cuthbert's Centre
Monday–Friday:
12:30am–3:45pm
(opening times)
Monday–Friday:
9:30am–4:30pm
(office hours)
Advocacy
Art classes
Bathroom/showers
Clothing
Counselling
Food
Housing advice
Internet access
Laundry
Outreach workers
Outreach workers links
Drop-in centre for all vulnerable people in Earl's Court and the surrounding areas.
St Giles Trust
Monday–Friday:
9:30am–12:30am
Alcohol workers
Bathroom/showers
Benefits advice
Drugs workers
Education & training
Housing advice
Laundry
Medical services
Mental health
Mental health
Tenancy support
Supports ex-offenders.
St Mungo's (Tower Hamlets Ex-Offenders Floating Support Services)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Outreach workers
Tenancy support
St Mungo's (Brent Probation Housing advice and Floating Support)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Housing advice
For offenders in the Borough of Brent aged 18+. Works with offenders with complex needs to prevent homelessness and re-offending.
St Mungo's (Chancery Lane Hostel)
020 7831 9616
c/o St Mungo's (referral address)
Griffin House
161 Hammersmith Road
W6 8BS
London WC1H 8BA
Website: bit.ly/eIUxf
Accommodation advice
Housing advice
For single, homeless women aged 17+. Open access. Dry.
Stonewall Housing
Monday, Thursday, Friday:
10am–1pm
(advice line - 020 7359 5767)
Tuesday & Wednesday:
2pm–5pm
(advice line - 020 7359 5767)
Accommodation advice
Advocacy
Housing advice
Sexual health advice
Addresses the housing needs of lesbians and gay men. Provides temporary, supported housing for 16–25-year-old lesbians and gay men.
Thames Reach
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Leisure activities
Leisure facilities
Mental health
Mental health
Outreach workers
Outreach workers links
Aims to end street homelessness and to prevent street homelessness by working with people who are in danger of ending up on the street. Run night shelters, drop-ins, street services etc.
The Branches (was Waltham Forest Churches Winter Shelter)
Monday–Sunday:
9am–5pm
(breakfast 9am-10am; lunch 12pm-12.30pm)
Monday–Sunday:
8am–9am
(night shelter - 6pm-7.30pm)
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Counselling
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Music classes
Regular visits from nurse practitioner. Resettlement support. Work with asylum seekers denied NASS support. Music, arts and crafts classes. Also night shelter.
The Connection at St Martin in the Fields
Monday, Tuesday, Thursday, Friday:
9am–12:30am
Wednesday:
9am–12am
Saturday & Sunday:
9am–1pm
(drop-in - no entry after 10.30)
Tuesday & Thursday:
4:30pm–7:30pm
(drop-in)
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Medical services
Mental health
Music classes
Outreach workers
Safe keeping
Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+.
The Manna Centre
Monday–Sunday:
8:30am–1:30pm
Accommodation advice
Bathroom/showers
Bedding available
Benefits advice
Clothing
Dentist
Foot care
Free food
Housing advice
Medical services
Mental health
Outreach workers links
Tenancy support
Open-access day centre meeting some of the most immediate needs of homeless and vulnerable people. Dedicated Eastern European worker.
The Margaret Centre (PCHP)
Monday, Wednesday, Friday:
10am–12:30am
Tuesday:
10am–12:30am
Tuesday:
4pm–6:30pm
Thursday:
2pm–4pm
Bathroom/showers
Benefits advice
Clothing
Dentist
Foot care
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
The Passage
Monday–Friday:
8am–12am
(for rough sleepers)
Monday–Friday:
12am–2pm
(lunch)
Monday–Friday:
2pm–6pm
(appointments)
Monday–Friday:
4:30pm–6pm
(verified rough sleepers)
Saturday & Sunday:
9am–12am
Alcohol workers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Laundry
Medical services
Mental health
Mental health
Tenancy support
For people aged 25+.
The Space KC (Earl's Court)
Monday, Tuesday, Wednesday, Friday:
2:30pm–5:30pm
(drop-in and needle exchange)
Thursday:
2pm–5pm
(women only - includes Well Woman clinic)
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-30 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
The Space KC (Golborne Rd)
Monday:
2pm–5pm
(telephone advice)
Tuesday–Thursday:
2:30pm–5:30pm
(drop-in)
Thursday:
2:30pm–5:30pm
(Shiatsu appointments)
Friday:
2pm–5pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-25 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Free contraceptives. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
The Welcome Project
Tuesday–Friday:
12:30am–3pm
Tuesday–Thursday:
12:30am–3pm
Friday:
10:30am–3pm
Accommodation advice
Bathroom/showers
Benefits advice
Clothing
Free food
Housing advice
Laundry
Drop-in service for socially isolated people, particularly the homeless and refugees. Nurse led clinic. ESOL classes. And it has an allotment! Drop in or phone.
Tower Hamlets Homeless Persons Unit
Monday–Friday:
9:30am–4pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7376 1637.
Trinity Homeless Projects
Monday–Friday:
8:30am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Works to transform the lives of people suffering the effects of homelessness and exclusion in the London Boroughs of Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.
Trinity Homeless Projects (Pownall Gardens)
Monday–Friday:
8:30am–5pm
(office hours)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Accommodation and support for single homeless men 16-55 with support needs. 25 per cent of bedspaces are for ex-offenders. Prefer applicants to have a local connection.
Turnaround (Newham)
Monday–Sunday:
7:30pm–7:30am
Accommodation advice
Housing advice
Direct access shelter for men and women.
Union Chapel ('Margins' Homelessness Project)
Sunday:
3pm–5pm
Bathroom/showers
Clothing
Free food
Housing advice
Laundry
Leisure activities
Leisure facilities
Aims to create an environment where guests can move towards a safer, more stable and sustainable life away from the street.
Veterans Aid
Monday–Thursday:
9am–3:30pm
(drop in or phone)
Friday:
9am–1pm
(drop in or phone)
Accommodation advice
Benefits advice
Clothing
Housing advice
Formerly the Ex-Services Fellowship Centres (EFC). Free helpline: 0800 169 2277
Waltham Forest Housing Advice Unit
Monday–Thursday:
9am–4:30pm
(personal callers)
Friday:
10am–4:30pm
(personal callers)
Monday–Thursday:
9am–5:15pm
(phone enquiries - 020 8496 5575)
Friday:
9am–5pm
(phone enquiries - 020 8496 5575)
Accommodation advice
Housing advice
Outside office hours, phone 020 8496 3000.
Wandsworth Council Housing Aid Centre
Monday–Friday:
8:30am–5:30pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8871 6000. 24-Hour Emergency line: 020 8871 7490. Minicom/textphone users: 020 8871 8666
WDP - Wandsworth Drug Project
Monday–Friday:
1pm–5pm
Saturday:
1pm–4pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
WDP aims to reduce the social exclusion of drug users and minimise the harm that they may cause to themselves and the wider community.
WDP - Westminster Drug Project
Monday–Friday:
1pm–5pm
(open access)
Advocacy
Counselling
Drugs workers
Housing advice
Medical services
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.
West London Churches Winter Shelter
9 November to 28 March
Monday–Sunday:
8pm–7am
Food
Housing advice
16+, mixed, dry. 35 beds. Self-referral on a "first come, first served" basis - phone first. Last admission 8pm.
Whitaker Centre (Equinox Project)
Monday–Friday:
11am–5pm
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Drugs workers
Foot care
Free food
Housing advice
Leisure activities
Needle exchange
Tenancy support
Drop-in centre with a wide range of services. Sessions for sex workers and rough sleepers.
Whitechapel Mission
Monday–Sunday:
6am–11am
(cooked breakfast 8am-10am)
Monday–Sunday:
6am–11am
Saturday:
12am–2:30pm
(women only)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Housing advice
Internet access
Medical services
Outreach workers links
Safe keeping
Tenancy support
Welcoming centre open 365 days a year.
Women @ the Well
Thursday:
12am–5pm
(drop-in)
Wednesday:
2pm–9pm
(drop-in)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Clothing
Counselling
Free food
Housing advice
Internet access
Laundry
Women-only service, particularly for those who have been trafficked and/or are escaping domestic violence. WATW will provide a creative and supportive space for vulnerable women based on Gospel values and developing a holistic response to their needs. it aims to empower these women to make choices to improve the quality of their lives.
Women in Prison
Monday–Friday:
10am–5pm
Accommodation advice
Advocacy
Benefits advice
Housing advice
Mental health
Education, training and practical support to women who are, or have been, in prison. Freephone (ONLY for women offenders and ex-offenders seeking help): 0800 953 0125. Advice and information regarding housing, legal, financial, education, employment and other resettlement. Community-based support for women offenders/ex-offenders from black and ethnic minority groups, and for women released back to London with a history of diagnosed mental illness.
YouthNet UK
Monday–Sunday:
Open 24 hours
Advocacy
Careers advice
Debt advice
Housing advice
Legal advice
Incredible online support resource for 16-24-year-olds.
Belfast and Lisburn Women's Aid
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Education & training
Free food
Housing advice
Legal advice
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Tenancy support
For women and children experiencing domestic violence. Helpline: 0800 917 1414
Causeway Women's Aid
Monday–Friday:
9am–10pm
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
For women, with or without children (boys under 16), experiencing domestic violence. Helpline: 0800 917 1414.
Clarendon Shelter
Accommodation advice
Counselling
Housing advice
Medical services
Mental health
Emergency accommodation for single homeless women and women with children (boys up to 14), with support needs.
Cookstown and Dungannon Women's Aid
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and their children (boys up to 16) experiencing domestic violence. Helpline: 0800 917 1414.
Craigavon and Banbridge Women's Aid
028 3836 2777
c/o Office One
1st Floor
Legahory Centre
Craigavon BT65 5BE
Northern Ireland
Website: bit.ly/RNxrZ
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and children (boys up to 17) suffering from domestic violence. Helpline: 0800 917 1414.
Edward Street Hostel
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Leisure activities
Tenancy support
Shelter, accommodation, care, support, training and a positive future for homeless and other socially-excluded and marginalised groups.
Fermanagh Women's Aid
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women, with or without children (boys up to 16), experiencing domestic violence. Helpline: 0800 917 1414.
Foyle Valley House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Art classes
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Safe keeping
Sexual health advice
Tenancy support
For single homeless women who are alcohol-dependent. Round-the-clock staffing. Single rooms. Referrals to counselling, and appointments to dental and medical help.
Foyle Women's Aid
Accommodation advice
Counselling
Housing advice
Legal advice
For women and children (boys up to 16) who have experienced domestic violence.
Hosford House
Accommodation advice
Careers advice
Counselling
Education & training
Housing advice
Medical services
Mental health
Part of East Belfast Mission, which has developed a range of services to meet the needs of children, young people, people who are homeless and/or unemployed, the elderly and families.
Inverary House
Accommodation advice
Benefits advice
Counselling
Housing advice
Supported accommodation for single homeless people.
Linen Court
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Provides shelter, accommodation, care, support, training and a positive future for homeless and other socially excluded and marginalised groups.
Lurgan Foyer (Mount Zion House)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Leisure facilities
Tenancy support
For young people (16-25) with high support needs. Training, education and support are tailored to the needs of the residents.
Methodist City Mission
Monday–Friday:
9am–0am
(office hours)
Accommodation advice
Alcohol workers
Drugs workers
Education & training
Housing advice
Tenancy support
Hostel for single, homeless men.
Morning Star House
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
For single homeless men with alcohol, drugs or mental health issues.
MUST Hostel (Mid-Ulster & Sth Tyrone Assn)
Accommodation advice
Housing advice
Leisure activities
Leisure facilities
For single homeless people, including rough sleepers.
North & West Housing (Foyle Valley House)
Monday–Sunday:
9am–5pm
(phone or call in)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Housing advice
Leisure activities
Leisure facilities
Single women 18+ who are homeless and alcohol dependent, with low-medium support needs.
North & West Housing (Strand Foyer)
Monday–Friday:
8am–8pm
(phone or call in)
Accommodation advice
Advocacy
Careers advice
Education & training
Free food
Housing advice
Leisure activities
Leisure facilities
For people aged 16-25 in housing need who are prepared to commit themselves to training and employment.
Regina Coeli House
028 9061 2473
Address is confidential
Northern Ireland
Monday–Sunday:
11am–10:30pm
(ring to check vacancies)
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Drugs workers
Housing advice
Medical services
Mental health
For single homeless women. Phone to check vacancies.
Salvation Army (Centenary House)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
For single, homeless men. Long-term support beds for older men and a 12-bed rough sleeper unit. (Queue from 8.30pm; beds available at 10pm).
Simon Community (Bangor)
Accommodation advice
Housing advice
For single, homeless people aged 17-64.
Simon Community (Bonds Hill)
Accommodation advice
Housing advice
Mental health
For single homeless people.
Simon Community (Cliftonville Ave)
028 9075 1410 or 9075 6572
28 Cliftonville Avenue
Belfast BT14 6BX
Northern Ireland
Website: bit.ly/16RFlM
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
For homeless people, including ex-offenders and those with alcohol, drug or mental health problems. Can accept couples.
Simon Community (Flush Park)
Accommodation advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Single homeless people aged 17-65.
Simon Community (Larne)
1 Curran Road
Larne BT40 1BS
Northern Ireland
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Tenancy support
Direct access temporary accommodation, with 16 single and 2 double rooms. Self-catering. Support workers, harm reduction worker and tenancy support.
Simon Community (Newry)
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Mental health
For single homeless people.
Sydenham House
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Education & training
Housing advice
Internet access
Laundry
Legal advice
Outreach workers links
Sexual health advice
Emergency short-term accommodation for women and their children (boys up to 16) escaping violence and/or abuse. Phone first.
The House in the Wells
Accommodation advice
Alcohol workers
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
For single homeless men (25+) with support needs mainly around alcohol.
Women's Aid ABCLN
028 2563 2136
c/o The Naomi Centre
2 Cullybackey Road
Ballymena BT43 5DF
Northern Ireland
Website: bit.ly/12DtVB
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Refuge accommodation for women and their children escaping domestic violence in Antrim, Ballymena, Carrickfergus, Larne and Newtownabbey. Helpline: 0800 917 1414.
The Wallich
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Clothing
Counselling
Debt advice
Drugs workers
Education & training
Food
Foot care
Free food
Housing advice
Laundry
Mental health
Needle exchange
Outreach workers links
The Wallich is dedicated to helping the most excluded people in our society. They work with other agencies, the government and homeless people to deliver innovative solutions that are as diverse as the people they help. Over 50 projects throughout Wales, so please check their website for full details.
Allison House
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Debt advice
Housing advice
Laundry
Hostel for men aged 50+. Accepts men with alcohol issues. No drinking on premises. No violent history or drug use. Range of services for residents.
Anawim
Monday–Friday:
10am–4pm
(out of hours: 07976 188 220)
Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Sexual health advice
Works with women across Birmingham. Reaches out in friendship to women trapped in prostitution, and offers support & counselling to leave the lifestyle. Courses and activities, OFSTED-registered creche. Methadone programme. 24-hour helpline: 0800 970 8232.
Ashram Housing Association Reducing Domestic Violence Project
0121 764 3817
2nd Floor, Fairgate House
205 Kings Road
Tyseley
Birmingham
West Midlands
Website: bit.ly/bvp4dq
Monday–Friday:
9am–5pm
(phone for appointment)
Accommodation advice
Advocacy
Benefits advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Medical services
Tenancy support
Support, advocacy, information and advice to empower women to live more independently. All project staff are fluent in one of the main South Asian languages. Phone or email.
Base 25
Monday–Thursday:
12am–6pm
Friday:
12am–5pm
Saturday:
1pm–3pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Education & training
Housing advice
Leisure activities
Outreach workers links
Sexual health advice
Advice and support to people aged 11-25 on housing, sexual health, drugs and alcohol, emotional wellbeing and job search. Signposting to other agencies. Groups for young women, young fathers, and young asylum seekers and refugees. Free phone: 0800 073023
Birmingham City Council (Housing Pathways)
Accommodation advice
Housing advice
Normally referral-only, but if you are leaving, or have left, the armed forces, you can apply directly to the Housing Pathways Team to access the service. Phone or email (HOUVulnerablepersons@birmingham.gov.uk)
Central and Cecil – Tullamore House
Monday–Friday:
9am–5pm
(phone for application form)
Accommodation advice
Housing advice
Tenancy support
Move-on accommodation for single homeless men 18+ with low support needs. Priority given to Irish people. Dogs allowed. Must have a local connection to Coventry.
Centrepoint Streets Project
Advocacy
Careers advice
Education & training
Housing advice
Outreach project for asylum seekers, refugees, and the homeless and disadvantaged. Education and training projects for children and unemployed young people. Project supporting people affected by murder and manslaughter.
CHADD - On Route Project
Monday–Friday:
9am–10pm
(phone or call in for an application form)
Saturday & Sunday:
7pm–10pm
(phone or call in for an application form)
Accommodation advice
Advocacy
Education & training
Housing advice
Outreach workers links
Accommodation for men aged 16-27, including ex-offenders or those at risk.
Community Mental Health Homeless Team
0121 685 6970
3rd Floor, Morcome House
Ledsam Street
Ladywood
Birmingham
West Midlands B16 8DN
Website: bit.ly/dBl4XN
Monday–Friday:
9am–7pm
(phone lines open)
Saturday & Sunday:
9am–5pm
(phone lines open)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Housing advice
Mental health
Outreach workers
Outreach workers links
Help with accommodation, benefits, employment and resettlement to homeless people with serious mental health problems. Multi-disciplinary help with access to mental health services throughout the city.
Coventry and Warwickshire YMCA - Daimler Green
024 7659 7009
Endeavour Court
20 Chelmarsh
Daimler Green
Coventry
West Midlands CV6 3LB
Website: bit.ly/cloEcA
Monday–Sunday:
Open 24 hours
(call for appointment)
Accommodation advice
Advocacy
Careers advice
Education & training
Housing advice
Internet access
Tenancy support
Single homeless people and care leavers with low support needs. Residents are expected to be or actively seeking to be in education, training or employment. Support for moving on.
Coventry Cyrenians
02476 228099
Mcraye House
98 - 101 Far Gosford Street
Coventry
West Midlands CV1 5EA
Website: www.coventrycyrenians.co.uk
Monday–Friday:
9:30am–4pm
Food - Mon-Fri 11.45am
Debt advice - Fri 10am-12noon
Accommodation advice
Bathroom/showers
Benefits advice
Clothing
Debt advice
Food
Housing advice
Laundry
Outreach workers
Tenancy support
Coventry Foyer
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Education & training
Housing advice
Internet access
Outreach workers links
For young people 16-24 who require support around independent living. Applicants must be willing to engage in employment, education or training. Help with budgeting money, cooking and confidence building. English and Maths classes.
Coventry Jesus Centre - The Bridge Drop-In
Monday:
10am–1pm
(reception)
Tuesday–Friday:
9am–4pm
Sunday:
9am–10:30am
Saturday:
9am–12am
Wednesday:
8pm–10pm
(evening groups)
Saturday:
9am–1pm
(drop-in)
Accommodation advice
Art classes
Bathroom/showers
Bedding available
Benefits advice
Clothing
Debt advice
Education & training
Food
Foot care
Free food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Luggage storage
Medical services
Music classes
Outreach workers
Safe keeping
Tenancy support
Friendship and help to people of all faiths and none. Support groups, skills classes, community café, and a drop-in for those in vulnerable accommodation or other particular need. Bond guarantee scheme.
Coventry Refugee Centre
Monday–Thursday:
9am–5pm
Wednesday & Friday:
1pm–5pm
(Asylum Team appointments)
Friday:
9am–4pm
Accommodation advice
Art classes
Counselling
Education & training
Housing advice
Leisure activities
Tenancy support
Helps asylum seekers with subsistence, housing, health, racial harassment etc, and also assists EU citizens. Helps refugees given leave to remain to set up home. Women's and youth groups.
Derbyshire Housing Aid
Monday–Sunday:
Open 24 hours
24/7 emergency accommodation)
Monday–Friday:
1pm–4pm
(assessment)
Accommodation advice
Art classes
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Housing advice
Laundry
Leisure facilities
City council assessment service for all single homeless people in Derby - local connection applies. Emergency accommodation for up to 28 days.
Dudley Area Housing Office
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
If you find yourself without a roof over your head over the weekend or outside office hours, please call the emergency housing team on 0300 555 8283 for help.
Dudley Refugee Support Team
Monday–Friday:
9am–5pm
Benefits advice
Housing advice
Outreach workers
Culturally sensitive support service. Advice on benefits, harassment, domestic violence, housing. Floating support.
Gilgal
0121 773 1431
PO Box 3918
Birmingham
West Midlands B9 5AQ
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Legal advice
Sexual health advice
Short-term, safe, emergency accommodation and support to women and children escaping domestic violence. Children’s Development Worker. Will accept families with boys up to 14 years. Birmingham Domestic Abuse Refugeline: 0800 111 4223
Housing Options (Sandwell)
0121 569 6000
Court House
335-337 High Street
West Bromwich
Birmingham
West Midlands B70 8LU
Website: bit.ly/bC8Lfe
Monday–Friday:
8am–5:30pm
Accommodation advice
Advocacy
Housing advice
If you are at risk of losing your home or becoming homeless please contact the Housing Options Team for advice. Outside office hours, phone 0121 525 4688 or email housing@sandwell.gov.uk.
Irish Welfare and Information Centre (Older Irish Adults Project)
Monday–Friday:
11am–3pm
Accommodation advice
Alcohol workers
Bathroom/showers
Clothing
Food
Housing advice
Medical services
Mental health
Outreach workers
Tenancy support
Drop-in centre for older (45+) Irish people, including people who are homeless, isolated, living in poor accommodation, ex-offenders, those needing support around life skills. Sessions with mental health outreach team. Alcohol project work. Housing advice, including referrals to accommodation and floating support in people's own homes. Showers, laundry, clothing, lunch. Primary health care.
Midland Heart (Gibbs Road House)
Monday–Friday:
8am–7pm
(phone for appointment)
Accommodation advice
Housing advice
Tenancy support
For single people aged 17+ (83 men, 9 women). Housing-related support to enable customers to gain the independent living skills needed to move on.
Midland Heart (Gilbert Road)
Monday–Friday:
8am–7pm
(ring for appointment)
Accommodation advice
Housing advice
Tenancy support
For young people aged 16-25 with low support needs. Staff offer housing-related support to enable individuals to gain the skills required to move on to more permanent independent living.
Midland Heart (Grange Road)
0121 555 6500 or 0121 558 5739
c/o 100 Gilbert Road
Smethwick
West Midlands B66 4PZ
Website: bit.ly/aaEed7
Monday–Friday:
8am–7pm
(ring for appointment)
Accommodation advice
Housing advice
Tenancy support
For single homeless 16-25-year-olds with support needs. Staff offer housing-related support to enable individuals to gain the skills required to move on to more permanent independent living.
Midland Heart (Hanwood House)
Monday–Friday:
8am–7pm
(phone for appointment)
Accommodation advice
Food
Housing advice
Hostel for single homeless men aged 25+. Housing-related support is offered to all customers to enable them to develop the skills needed to move on into independent living.
Midland Heart (Homeless Services Centre)
0345 6020 540; 0121 233 6370
44 Bradford Street
Digbeth
Birmingham
West Midlands B5 6HX
Website: bit.ly/8ZnIgk
Monday, Wednesday, Friday:
10am–6pm
Tuesday:
10am–8pm
Thursday:
10am–2pm
Accommodation advice
Benefits advice
Housing advice
Outreach workers
Tenancy support
For people in Birmingham who are homeless or in housing need. Drop-in and telephone housing advice. Welfare benefits advice. Outreach and tenancy support for rough sleepers. Tenancy support for refugees and asylum seekers, young people with multiple needs, people with current or past drug problems. Alcohol and mental health referrals. Phone or drop in.
Midland Heart (Murdock Road)
Monday–Friday:
8am–7pm
(phone for appointment)
Accommodation advice
Counselling
Housing advice
Mental health
For young single homeless locals aged 16-25 with medium support needs who are homeless or in housing need. Three of the bed-spaces are for young people with mental health issues. Staff provide housing-related support to enable customers to gain the skills required to move on to independent living.
Midland Heart (Rolfe House Foyer)
Monday–Friday:
8am–7pm
(phone for appointment)
Accommodation advice
Careers advice
Education & training
Housing advice
Internet access
For single homeless 16-25-year-olds with support needs who are willing to engage with employment, education and training opportunities. Training room and IT suite. Housing-related support to enable customers to gain the independent living skills needed to move on. Scheme is accredited by the Foyer Federation.
Midland Heart (Zambesi Project)
Monday–Friday:
8am–7pm
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
For single homeless men aged 45+. Staff provide housing-related support to enable residents to move on into independent living.
Nacro - Allesley Old Road Hostel
Monday–Friday:
9am–5pm
(call for appointment)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Single people 16-25 with low support needs. Must have a local connection to Coventry. Support with independent living skills and family issues. Help with move-on - applications, setting up utilities etc.
Nacro Services - Coventry Young Homeless Accommodation Project
024 7671 5113
Rooms 13/14, 1st Floor
Koco Building
The Arches, Spon End
Coventry
West Midlands CV1 3JQ
Monday–Friday:
9am–5pm
(call for appointment)
Accommodation advice
Advocacy
Housing advice
Advice for young people on homelessness and finding accommodation. Temporary accommodation with support for young people, pregnant women and women with a baby aged up to 2 years.
P3 - Dickens Lodge
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Drugs workers
Education & training
Housing advice
Mental health
Tenancy support
Single homeless men, including rough sleepers, ex-offenders, people with mental health needs and those with alcohol or drug problems. Staff provide support around daily living skills, including finances, substance misuse issues, mental health and access to training. Help with moving on.
P3 - Thornley Street
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers links
Single homeless men. Potential residents must be substance-free at time of admission. Resettlement support.
Polish Club Birmingham
0121 643 3577
Polish Millennium House
Bordeseley Street
Birmingham
West Midlands B5 5PH
Website: bit.ly/c2PIMT
Friday:
1pm–3pm
Accommodation advice
Benefits advice
Debt advice
Housing advice
Legal advice
Advice on employment law, social benefits, housing and accommodation.
Salvation Army (Eden Villa)
01926 450708
13 Charlotte Street
Leamington Spa
Warwickshire
West Midlands CV31 3EB
Website: bit.ly/djXCb4
Monday–Friday:
9am–5pm
(call for appointment)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Tenancy support
Single homeless people with support needs, and 1 room for married couples. Support around life skills and advice on accommodation. Help with move-on - applications, grants, obtaining furniture, utilities etc. Residents who have moved on can use the drop-in advice centre.
Salvation Army (Homeless Action Project, Leamington)
Monday, Tuesday, Wednesday, Friday:
9:30am–12am
Thursday:
9:30am–12:30am
Saturday:
9:30am–11:30am
Accommodation advice
Bathroom/showers
Benefits advice
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Outreach workers links
Advice, support, signposting and referrals to emergency and longer term housing. Breakfast and food parcels. Access to phone and computers.
Salvation Army (William Booth Centre)
0345 60 20 540
c/o Homeless Single Point of Access
Midland Heart - Homeless Services Centre
44 Bradford Street
Birmingham
West Midlands B5 6HX
Monday, Tuesday, Wednesday, Friday:
10am–6pm
(office hours)
Thursday:
10am–2pm
(office hours)
Accommodation advice
Housing advice
For single homeless men aged 18+ with low- to medium-support needs, including refugees. Call in at Midland Heart's Homeless Services Centre. Phone answered 24/7.
SHARP Hostel
Monday–Sunday:
8:45am–11pm
(phone calls)
Monday–Sunday:
9am–8pm
(referrals accepted)
Accommodation advice
Benefits advice
Housing advice
For single people or couples aged 18+. The project considers referrals from people who are overcoming dependency, but active drug use is not acceptable.
SIFA Fireside
Monday–Friday:
9am–1pm
(nurses on Tues & Fri; chiropodist on Thurs)
Saturday & Sunday:
10:30am–11:30am
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Counselling
Debt advice
Education & training
Free food
Housing advice
Leisure activities
Medical services
Outreach workers
Safe keeping
Tenancy support
One-to-one help, accommodation and support for people dealing with alcohol issues; counselling; resettlement and tenancy support; training opportunities; help for people on probation. Help with making phone calls to benefit offices, utility companies, job centres, landlords, doctors etc. You can also get help accessing emergency accommodation.
Solihull Community Housing (Chelmsley Wood)
Monday, Tuesday, Thursday:
9am–5pm
Wednesday:
10am–5pm
Friday:
9am–4:30pm
Saturday:
9am–1pm
Accommodation advice
Housing advice
Solihull Community Housing (Kingshurst)
Monday, Tuesday, Friday:
9am–4pm
Thursday:
10am–3pm
Accommodation advice
Housing advice
St George's House
01902 421904
St George's Hub
St Marks Road
Chapel Ash
Wolverhampton
West Midlands WV3 0TZ
Website: bit.ly/bdBsPb
Monday–Friday:
9:15am–4:30pm
Accommodation advice
Advocacy
Bedding available
Clothing
Food
Housing advice
Leisure activities
Tenancy support
Helps people over 18 to avoid becoming homeless and to live independently after resettlement. Leisure and sporting activities. Furniture project (available to anyone on a low income).
St George's House Drop-in
Friday:
2:15pm–3pm
Monday–Thursday:
2:15pm–4:30pm
Monday–Friday:
9:30am–1:30pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Food
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Range of services for homeless people, ex-offenders, substance misusers and others who are often barred from other services and facilities. Practical advice, support and guidance, and signposting to other services. Local Big Issue distributor.
St Martin in the Bullring Helpdesk
Monday–Friday:
10:30am–3:30pm
(closed 12.30-13.30)
Saturday:
10:30am–1pm
Art classes
Benefits advice
Counselling
Free food
Housing advice
Outreach workers
Listening, advice and referrals to other agencies and services. Practical intervention in the form of emergency food and local travel, along with ongoing support in a friendly environment. Many people seeking help are encountering homelessness, addiction, mental health problems, bereavement and loss. Call in or phone.
Stonham (Ellesmere)
Monday–Friday:
8:30am–5pm
(office hours)
Accommodation advice
Benefits advice
Housing advice
Tenancy support
Short-term supported accommodation for ex-services personnel, providing individual support plans leading to resettlement and rehabilitation in the community.
Stonham (Gilson Way Hostel)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Outreach workers
Tenancy support
For young single homeless people aged 16-25. Phone or call in for application form. Support around independent living skills and access to employment, training and education. Access to and advice on move-on options, help with grants and applications, obtaining furniture and setting up utilities.
Stonham (Morris House)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Counselling
Drugs workers
Housing advice
Internet access
Sexual health advice
For single local homeless aged 16-25 with support needs. Help with working towards independent living, with emotional support when needed. Regular advice sessions on sexual health, drugs and healthy eating. Call in, phone (24/7) or write.
Stonham (St George's House)
Monday–Sunday:
8am–10pm
Accommodation advice
Advocacy
Education & training
Housing advice
Outreach workers links
Tenancy support
Single homeless men and ex-offenders. Help with independent living, maintaining tenancy, moving on etc. Arrange visits from drugs agencies. Referral to floating support service.
The Glebe Centre
Monday, Wednesday, Friday, Saturday:
9:30am–4:30pm
Tuesday & Thursday:
9:30am–7pm
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Food
Housing advice
Leisure activities
Medical services
Mental health
For people (18+) who are homeless, unemployed, or who have mental health or substance abuse problems. Breakfast, lunch, hot drinks, showers, clothing store. Full time alcohol worker. Advice on benefits, housing and health. Pool, snooker and TV lounge.
The Haven Wolverhampton
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Mental health
For women affected by domestic violence and their children. Services include emergency accommodation, advocacy, emotional support, benefits and immigration support, resettlement, and help for children and young people. 24-hour helpline: 01902 713001
The What? Centre
Accommodation advice
Advocacy
Benefits advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Medical services
Mental health
Sexual health advice
Advice and information services and therapeutic counselling for young people (13-25) in Dudley.
Walsall Metropolitan Borough Council (Homelessness and Housing Advice Service)
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Tenancy support
Call us to make an appointment or if it's urgent and you need to see us, call in between 2pm and 3pm. If you have an out-of-hours emergency, call 01922 650000 and ask to speak to the duty social worker. General advice will be available on the out-of-hours service (0845 1112836).
Walsall Metropolitan Borough Council (Refugee Support Team)
Monday–Friday:
9am–5pm
Accommodation advice
Benefits advice
Housing advice
Outreach workers links
Wearside Women in Need
Accommodation advice
Advocacy
Alcohol workers
Bedding available
Clothing
Food
Housing advice
Laundry
Outreach workers links
Sexual health advice
Tenancy support
A range of services from domestic violence refuges to drop-in facilities for homeless men and woman. Direct-access hostel for young homeless women. Aims to provide a friendly services, and if they can't help, will try to suggest a service that can. 24-hour domestic violence helpline: 0800 066 5555. 24-hour helpline for men: 0191 510 8010. Opening times vary - see website.
Amber (Devon)
Monday–Friday:
9am–5pm
(office hours)
Monday–Sunday:
Open 24 hours
(residential centre)
Accommodation advice
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
Tenancy support
For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Devon, please phone (01769 582022) or email Olly Giddens.
Amber (Surrey)
0808 1789 388 (freephone)
Farm Place, Stane Street
Ockley
Dorking
Surrey
South West RH5 5NG
Website: bit.ly/aFU4cC
Monday–Friday:
9am–5pm
(office hours)
Monday:
Open 24 hours
(residential centre)
Accommodation advice
Bathroom/showers
Careers advice
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
Tenancy support
For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Surrey, please phone (01769 582022) or email Olly Giddens.
Amber (Wiltshire)
0800 652 1091 (freephone)
Bythesea Lodge
Bythesea Road
Trowbridge
Wiltshire
South West BA14 8HR
Website: bit.ly/9Wo17K
Monday–Friday:
9am–5pm
Monday–Friday:
(office hours)
Monday–Sunday:
Open 24 hours
(residential centre)
Accommodation advice
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
Tenancy support
For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Wiltshire, please phone (01769 582022) or email Olly Giddings.
Doorway
Monday & Thursday:
9:30am–12:30am
(drop-in)
Monday:
6pm–7pm
(football)
Accommodation advice
Advocacy
Art classes
Bathroom/showers
Benefits advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Leisure activities
Mental health
Music classes
Tenancy support
Doorway believes that homeless and marginalized individuals are capable of change and will only achieve their full potential when offered a safe, supportive, empowering & non-judgmental environment.
Missing Link
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
Mental health and housing service for women in Bristol. Supports women who are homeless, or have a history of sleeping rough or whose housing is at risk because of their mental health issues. Specialises in working with women who have complex needs and women who self harm. Get in touch.
Bexley Homeless Persons Unit
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Merton Homeless Person's Unit
020 8545 3903
Community and Housing Dept (Housing Needs Section)
4th Fl, Civic Centre
Morden
Surrey
South East SM4 5DX
Website: bit.ly/rolte
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8770 5000.
Porchlight
01227 760078
2nd Floor, Watling Chambers
18-19 Watling Street
Canterbury
South East CT1 2UA
Website: www.porchlight.org.uk/
Monday–Friday:
9am–5pm
Accommodation advice
Benefits advice
Careers advice
Education & training
Housing advice
Mental health
Outreach workers
Tenancy support
Kent-based charity supporting vulnerable and homeless people to access housing and related support services. 24-hour helpline: 0800 567 7699.
SPEAR Hostel
Monday–Friday:
9am–11am
(phone or call in for referral form)
Monday–Friday:
9:30am–5pm
(ring 020 8404 1481 to talk to the outreach team)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Drugs workers
Food
Housing advice
Outreach workers
Outreach workers links
Tenancy support
For single homeless people aged 18+, particularly people who have been sleeping rough. Priority to people with a local connection to Richmond. Applicants must be eligible for benefits.
Sutton Council Homeless Persons Service
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Phone or drop in for an appointment. Outside office hours, phone 020 8770 5000.
Wycombe Winter Night Shelter
1 April to 31 December
Tuesday & Thursday:
7:30pm–10pm
(drop-in)
1 January to 31 March
Monday–Sunday:
7:30pm–9am
1 April to 31 December
Friday:
2pm–4pm
(drop-in)
Accommodation advice
Advocacy
Art classes
Bathroom/showers
Bedding available
Clothing
Food
Foot care
Free food
Housing advice
Laundry
Go to Wycombe District Council Offices reception and ask for referral to the shelter. Drop-ins do not need a referral.
Albert Kennedy Trust (Manchester)
0161 228 3308
4th Floor
Princess House
105-107 Princess Street
Manchester
North West M1 6DD
Website: bit.ly/10z2GL
Monday–Friday:
10am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Supports lesbian, gay, bisexual and trans homeless young people and provides them with homes where they can live and rebuild their lives.
Cornerstone Day Care
Accommodation advice
Barber
Bathroom/showers
Benefits advice
Clothing
Counselling
Food
Free food
Housing advice
Internet access
Leisure facilities
Outreach workers
Day centre with wide range of activities, a befriending service, support and outreach.
The Booth Centre
Monday, Wednesday, Friday:
9am–10am
(drop-in)
Tuesday & Thursday:
9am–12am
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Benefits advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Mental health
Music classes
Outreach workers
Outreach workers links
Safe keeping
An activities- and advice-based day centre which enables homeless people to rebuild their lives. See website for details of all activities.
Women's Domestic Violence Helpline
Monday, Wednesday, Thursday, Friday:
10am–4pm
(not Bank Holidays)
Tuesday:
10am–7pm
Monday & Tuesday:
10am–1pm
(Urdu and Punjabi available)
Wednesday:
1pm–4pm
(Urdu and Punjabi available)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Outreach workers links
For Manchester women who are experiencing or have experienced domestic abuse or whose children are being abused. Advice, information, counselling and support. Referral to refuges, safe houses and other agencies that assist women. Helpline: 0161 636 7525; non-urgent email advice: helpline@independentchoices.org.uk
Young People's Support Foundation
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Outreach workers
Wide range of support services for 16-25-year-olds who are homeless, or at risk of becoming homeless. If you are living on the streets, squatting, living in a hostel or B&B, or staying temporarily with family or friends, get in touch.
Advicenow
Nationwide
Website: bit.ly/iX0Sa
Accommodation advice
Advocacy
Benefits advice
Housing advice
Legal advice
An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.
Bosnia Herzegovina UK Network
Monday–Friday:
9am–5pm
Careers advice
Housing advice
Leisure activities
Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.
Citizens Advice Bureau
Nationwide
Website: bit.ly/p5Nd9
Accommodation advice
Benefits advice
Debt advice
Housing advice
Legal advice
Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.
Community Legal Advice
Monday–Friday:
9am–8pm
Saturday:
9am–12:30am
Benefits advice
Debt advice
Housing advice
Legal advice
Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.
Community Legal Advice
Monday–Friday:
9am–6:30pm
(office hours)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Legal advice
Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.
Connexions Direct
Monday–Sunday:
8am–2am
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Legal advice
Sexual health advice
Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.
Depaul Nightstop UK
Accommodation advice
Advocacy
Housing advice
Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.
Eaves
Monday–Friday:
9:30am–4:30pm
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.
Foyer Federation
Accommodation advice
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.
Groundswell
020 7976 0111
1st Floor, Lesley Court
23-33 Strutton Ground
London SW1P 2HZ
Nationwide
Website: bit.ly/XH0of
Accommodation advice
Advocacy
Counselling
Housing advice
Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.
Help the Aged
Advocacy
Benefits advice
Counselling
Debt advice
Housing advice
Tenancy support
For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)
Homeless Link
Accommodation advice
Housing advice
Information about services for homeless people, into which Hostels Online has been integrated.
Housemate
Accommodation advice
Housing advice
Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.
Housing Associations' Charitable Trust (HACT)
Accommodation advice
Housing advice
Tenancy support
Develops and promotes solutions for people on the margins of mainstream housing.
Housing Justice
Accommodation advice
Advocacy
Free food
Housing advice
Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.
IMCA (Independent Mental Capacity Advocate)
Monday–Friday:
9am–5pm
(calls will be taken by the duty advocate.)
Accommodation advice
Advocacy
Counselling
Housing advice
Medical services
If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.
It's Your Move
Accommodation advice
Housing advice
Tenancy support
Supports homeless people and those working with them, to break and prevent the cycle of homelessness.
Lifeline
101-103 Oldham St
Manchester M4 1LA
Nationwide
Website: bit.ly/12jTU7
Monday–Friday:
9:30am–5pm
(some local variations and weekend working)
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Internet access
Leisure activities
Medical services
Outreach workers
Sexual health advice
Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.
Migrant Helpline
Accommodation advice
Education & training
Housing advice
Advice and support for asylum seekers entering and living in the UK.
Nacro
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Legal advice
Leisure activities
Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.
Poppy
Monday–Friday:
9:30am–5:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.
Rethink
Monday, Wednesday, Friday:
10am–3pm
(advice line)
Tuesday & Thursday:
10am–1pm
(advice line)
Accommodation advice
Advocacy
Counselling
Education & training
Housing advice
Mental health
Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.
Royal British Legion (Legionline)
Monday–Friday:
10am–4pm
(not public holidays)
Accommodation advice
Benefits advice
Debt advice
Housing advice
Legal advice
Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).
Salvation Army Homelessness Services
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Leisure facilities
Mental health
Tenancy support
Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.
Shelter Line
Monday–Sunday:
8am–12am
Accommodation advice
Advocacy
Housing advice
Tenancy support
Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.
SSAFA Forces Help
Monday–Friday:
9am–10am
(helpline - 0800 731 4880; Reclaim Your Life - 01380 738137)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Housing advice
SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.
St Mungo's
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Runs over 100 projects working with homeless people.
Streetmate
Nationwide
Website: bit.ly/zTGMB
Accommodation advice
Benefits advice
Careers advice
Education & training
Housing advice
An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.
Veterans UK
Monday–Thursday:
9am–3:30pm
(drop in or phone)
Friday:
9am–1pm
(drop in or phone)
Benefits advice
Debt advice
Housing advice
Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.
Women's Aid
PO Box 391
Bristol BS99 7WS
Nationwide
Website: bit.ly/5LcL
Accommodation advice
Advocacy
Counselling
Housing advice
Help and information for women experiencing abuse.
YMCA
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Medical services
Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Barony Housing Association (West Lothian office)
Monday–Friday:
10am–4pm
Accommodation advice
Housing advice
Tenancy support
Good quality housing and supported accommodation for people whose choices are limited. Works to meet the housing and support needs of vulnerable people, including those with enduring mental health problems and offending backgrounds.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Castlecliff (City of Edinburgh Council)
Monday–Sunday:
Open 24 hours
Accommodation advice
Bathroom/showers
Bedding available
Housing advice
Laundry
Tenancy support
Emergency direct-access hostel for single men and women, or couples, who are homeless and over 16. It aims to help residents find more sustainable long-term accommodation.
City of Edinburgh Council (Housing Options Team)
Monday, Wednesday, Thursday:
8:30am–5pm
Tuesday:
10am–5pm
Friday:
8:30am–3:30pm
Housing advice
Pavement stockists
Advice and information on housing options for homeless people, including assessment of priority need for housing. Out of hours emergencies: 0800 032 5968.
Council for Homeless Young People
Accommodation advice
Housing advice
Pavement stockists
Residential support for youngsters and young, single homeless people.
Crossreach (Cunningham House)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Food
Housing advice
Laundry
Mental health
Pavement stockists
Ring or visit. Short-term supported residential accommodation.
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
Emmaus Glasgow
Accommodation advice
Careers advice
Clothing
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Tenancy support
Accommodation and work for 23/24 homeless people. No drink or drugs, but Emmaus helps people with addiction problems to access local services.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow Homelessness Network
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Housing advice
Umbrella organisation for groups and individuals who want to end homelessness in Glasgow and ensure that outcomes for people affected by homelessness meet their needs, interests and aspirations. (Not a direct service-provider.)
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Castlemilk Project)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Pavement stockists
Supported accommodation for men aged 25+ with drug- and alcohol-related problems.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Gowrie Care (St John's Hill)
Monday–Friday:
9am–2pm
Accommodation advice
Housing advice
Pavement stockists
Supported accommodation for up to two years for people who have been homeless. Ring or drop in.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Edinburgh
0131 529 7386
Commissioning Team, Services for Communities
Courtyard C2, Waverley Court
4 East Market Street
Edinburgh
Scotland EH8 8BG
Website: bit.ly/1xTkn
Accommodation advice
Housing advice
Information about services in Edinburgh including hostels, advice and support centres. Also info on 8,000+ services outside Edinburgh.
Homeless Information Pages Glasgow
Accommodation advice
Housing advice
Useful information and advice on homeless services in and around Glasgow.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Open Door Accommodation Project
Monday–Sunday:
8am–8pm
Accommodation advice
Housing advice
Pavement stockists
Young single homeless people aged 16-21 with a local connection to West Lothian. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Randolph Crescent Hostel
Monday–Sunday:
Open 24 hours
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Pavement stockists
Referral from LEAP (Lothian and Edinburgh Abstinence Programme) on 0131 456 0221.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Saffron Project
Accommodation advice
Housing advice
Accommodation and support for single minority ethnic homeless people (16-25) with low support needs.
Salvation Army (East Adam Street)
Monday:
9am–12am
Tuesday & Thursday:
3pm–9pm
Friday:
1pm–4pm
Saturday:
6pm–9pm
Accommodation advice
Alcohol workers
Benefits advice
Clothing
Food
Free food
Housing advice
Pavement stockists
Friendly church.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwise
Scotland
Website: bit.ly/ymk1J
Accommodation advice
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Information on a full range of services for people who are homeless in the highlands of Scotland or about to be homeless.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Talbot Association (Buchanan Lodge)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Accommodation and support for men aged 45+ with addiction issues.
Talbot Association (Dalhousie Street)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Accommodation and support for men and women aged 40+ with addiction issues.
Talbot Association (Kingston Halls)
Monday–Sunday:
Open 24 hours
Bathroom/showers
Clothing
Dentist
Education & training
Food
Housing advice
Laundry
Medical services
Mental health
Sexual health advice
Referral by Glasgow City Council only.
Talbot Association (Riverside Project)
Accommodation advice
Alcohol workers
Housing advice
Medical services
Mental health
Support and accommodation for men and women (18+) with mental health and/or alcohol issues.
The Access Point
Monday, Wednesday, Thursday:
9am–5pm
Tuesday:
10am–5pm
Friday:
9am–4pm
Accommodation advice
Benefits advice
Foot care
Housing advice
Medical services
Sexual health advice
Advice and information for single homeless people.
The Arch Resettlement Project
Monday–Sunday:
8am–4pm
Accommodation advice
Housing advice
Tenancy support
Accommodation and support for formerly homeless men aged 25+ run by the Scottish Christian Alliance.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
Turning Point (Midway Project)
0141 429 2668
Kingston Business Centre
75 Stanley Street (3rd Floor)
Glasgow
Scotland G41 1JA
Website: bit.ly/3QK9e
Accommodation advice
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Mental health
Outreach workers
Tenancy support
Support and accommodation for homeless people (18+) with mental health and/or addiction issues.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Whitefoord House
Monday–Friday:
7am–5pm
Accommodation advice
Housing advice
Pavement stockists
Ring first. Accommodation for homeless ex-service men and women, including ex-merchant mariners. Can accept married couples.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
Animals/pets
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Barony Housing Association (West Lothian office)
Monday–Friday:
10am–4pm
Accommodation advice
Housing advice
Tenancy support
Good quality housing and supported accommodation for people whose choices are limited. Works to meet the housing and support needs of vulnerable people, including those with enduring mental health problems and offending backgrounds.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Castlecliff (City of Edinburgh Council)
Monday–Sunday:
Open 24 hours
Accommodation advice
Bathroom/showers
Bedding available
Housing advice
Laundry
Tenancy support
Emergency direct-access hostel for single men and women, or couples, who are homeless and over 16. It aims to help residents find more sustainable long-term accommodation.
City of Edinburgh Council (Housing Options Team)
Monday, Wednesday, Thursday:
8:30am–5pm
Tuesday:
10am–5pm
Friday:
8:30am–3:30pm
Housing advice
Pavement stockists
Advice and information on housing options for homeless people, including assessment of priority need for housing. Out of hours emergencies: 0800 032 5968.
Council for Homeless Young People
Accommodation advice
Housing advice
Pavement stockists
Residential support for youngsters and young, single homeless people.
Crossreach (Cunningham House)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Food
Housing advice
Laundry
Mental health
Pavement stockists
Ring or visit. Short-term supported residential accommodation.
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
Emmaus Glasgow
Accommodation advice
Careers advice
Clothing
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Tenancy support
Accommodation and work for 23/24 homeless people. No drink or drugs, but Emmaus helps people with addiction problems to access local services.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow Homelessness Network
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Housing advice
Umbrella organisation for groups and individuals who want to end homelessness in Glasgow and ensure that outcomes for people affected by homelessness meet their needs, interests and aspirations. (Not a direct service-provider.)
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Castlemilk Project)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Pavement stockists
Supported accommodation for men aged 25+ with drug- and alcohol-related problems.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Gowrie Care (St John's Hill)
Monday–Friday:
9am–2pm
Accommodation advice
Housing advice
Pavement stockists
Supported accommodation for up to two years for people who have been homeless. Ring or drop in.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Edinburgh
0131 529 7386
Commissioning Team, Services for Communities
Courtyard C2, Waverley Court
4 East Market Street
Edinburgh
Scotland EH8 8BG
Website: bit.ly/1xTkn
Accommodation advice
Housing advice
Information about services in Edinburgh including hostels, advice and support centres. Also info on 8,000+ services outside Edinburgh.
Homeless Information Pages Glasgow
Accommodation advice
Housing advice
Useful information and advice on homeless services in and around Glasgow.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Open Door Accommodation Project
Monday–Sunday:
8am–8pm
Accommodation advice
Housing advice
Pavement stockists
Young single homeless people aged 16-21 with a local connection to West Lothian. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Randolph Crescent Hostel
Monday–Sunday:
Open 24 hours
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Pavement stockists
Referral from LEAP (Lothian and Edinburgh Abstinence Programme) on 0131 456 0221.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Saffron Project
Accommodation advice
Housing advice
Accommodation and support for single minority ethnic homeless people (16-25) with low support needs.
Salvation Army (East Adam Street)
Monday:
9am–12am
Tuesday & Thursday:
3pm–9pm
Friday:
1pm–4pm
Saturday:
6pm–9pm
Accommodation advice
Alcohol workers
Benefits advice
Clothing
Food
Free food
Housing advice
Pavement stockists
Friendly church.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwise
Scotland
Website: bit.ly/ymk1J
Accommodation advice
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Information on a full range of services for people who are homeless in the highlands of Scotland or about to be homeless.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Talbot Association (Buchanan Lodge)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Accommodation and support for men aged 45+ with addiction issues.
Talbot Association (Dalhousie Street)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Accommodation and support for men and women aged 40+ with addiction issues.
Talbot Association (Kingston Halls)
Monday–Sunday:
Open 24 hours
Bathroom/showers
Clothing
Dentist
Education & training
Food
Housing advice
Laundry
Medical services
Mental health
Sexual health advice
Referral by Glasgow City Council only.
Talbot Association (Riverside Project)
Accommodation advice
Alcohol workers
Housing advice
Medical services
Mental health
Support and accommodation for men and women (18+) with mental health and/or alcohol issues.
The Access Point
Monday, Wednesday, Thursday:
9am–5pm
Tuesday:
10am–5pm
Friday:
9am–4pm
Accommodation advice
Benefits advice
Foot care
Housing advice
Medical services
Sexual health advice
Advice and information for single homeless people.
The Arch Resettlement Project
Monday–Sunday:
8am–4pm
Accommodation advice
Housing advice
Tenancy support
Accommodation and support for formerly homeless men aged 25+ run by the Scottish Christian Alliance.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
Turning Point (Midway Project)
0141 429 2668
Kingston Business Centre
75 Stanley Street (3rd Floor)
Glasgow
Scotland G41 1JA
Website: bit.ly/3QK9e
Accommodation advice
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Mental health
Outreach workers
Tenancy support
Support and accommodation for homeless people (18+) with mental health and/or addiction issues.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Whitefoord House
Monday–Friday:
7am–5pm
Accommodation advice
Housing advice
Pavement stockists
Ring first. Accommodation for homeless ex-service men and women, including ex-merchant mariners. Can accept married couples.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
Benefits agency
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Barony Housing Association (West Lothian office)
Monday–Friday:
10am–4pm
Accommodation advice
Housing advice
Tenancy support
Good quality housing and supported accommodation for people whose choices are limited. Works to meet the housing and support needs of vulnerable people, including those with enduring mental health problems and offending backgrounds.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Castlecliff (City of Edinburgh Council)
Monday–Sunday:
Open 24 hours
Accommodation advice
Bathroom/showers
Bedding available
Housing advice
Laundry
Tenancy support
Emergency direct-access hostel for single men and women, or couples, who are homeless and over 16. It aims to help residents find more sustainable long-term accommodation.
City of Edinburgh Council (Housing Options Team)
Monday, Wednesday, Thursday:
8:30am–5pm
Tuesday:
10am–5pm
Friday:
8:30am–3:30pm
Housing advice
Pavement stockists
Advice and information on housing options for homeless people, including assessment of priority need for housing. Out of hours emergencies: 0800 032 5968.
Council for Homeless Young People
Accommodation advice
Housing advice
Pavement stockists
Residential support for youngsters and young, single homeless people.
Crossreach (Cunningham House)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Food
Housing advice
Laundry
Mental health
Pavement stockists
Ring or visit. Short-term supported residential accommodation.
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
Emmaus Glasgow
Accommodation advice
Careers advice
Clothing
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Tenancy support
Accommodation and work for 23/24 homeless people. No drink or drugs, but Emmaus helps people with addiction problems to access local services.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow Homelessness Network
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Housing advice
Umbrella organisation for groups and individuals who want to end homelessness in Glasgow and ensure that outcomes for people affected by homelessness meet their needs, interests and aspirations. (Not a direct service-provider.)
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Castlemilk Project)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Pavement stockists
Supported accommodation for men aged 25+ with drug- and alcohol-related problems.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Gowrie Care (St John's Hill)
Monday–Friday:
9am–2pm
Accommodation advice
Housing advice
Pavement stockists
Supported accommodation for up to two years for people who have been homeless. Ring or drop in.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Edinburgh
0131 529 7386
Commissioning Team, Services for Communities
Courtyard C2, Waverley Court
4 East Market Street
Edinburgh
Scotland EH8 8BG
Website: bit.ly/1xTkn
Accommodation advice
Housing advice
Information about services in Edinburgh including hostels, advice and support centres. Also info on 8,000+ services outside Edinburgh.
Homeless Information Pages Glasgow
Accommodation advice
Housing advice
Useful information and advice on homeless services in and around Glasgow.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Open Door Accommodation Project
Monday–Sunday:
8am–8pm
Accommodation advice
Housing advice
Pavement stockists
Young single homeless people aged 16-21 with a local connection to West Lothian. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Randolph Crescent Hostel
Monday–Sunday:
Open 24 hours
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Pavement stockists
Referral from LEAP (Lothian and Edinburgh Abstinence Programme) on 0131 456 0221.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Saffron Project
Accommodation advice
Housing advice
Accommodation and support for single minority ethnic homeless people (16-25) with low support needs.
Salvation Army (East Adam Street)
Monday:
9am–12am
Tuesday & Thursday:
3pm–9pm
Friday:
1pm–4pm
Saturday:
6pm–9pm
Accommodation advice
Alcohol workers
Benefits advice
Clothing
Food
Free food
Housing advice
Pavement stockists
Friendly church.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwise
Scotland
Website: bit.ly/ymk1J
Accommodation advice
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Information on a full range of services for people who are homeless in the highlands of Scotland or about to be homeless.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Talbot Association (Buchanan Lodge)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Accommodation and support for men aged 45+ with addiction issues.
Talbot Association (Dalhousie Street)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Accommodation and support for men and women aged 40+ with addiction issues.
Talbot Association (Kingston Halls)
Monday–Sunday:
Open 24 hours
Bathroom/showers
Clothing
Dentist
Education & training
Food
Housing advice
Laundry
Medical services
Mental health
Sexual health advice
Referral by Glasgow City Council only.
Talbot Association (Riverside Project)
Accommodation advice
Alcohol workers
Housing advice
Medical services
Mental health
Support and accommodation for men and women (18+) with mental health and/or alcohol issues.
The Access Point
Monday, Wednesday, Thursday:
9am–5pm
Tuesday:
10am–5pm
Friday:
9am–4pm
Accommodation advice
Benefits advice
Foot care
Housing advice
Medical services
Sexual health advice
Advice and information for single homeless people.
The Arch Resettlement Project
Monday–Sunday:
8am–4pm
Accommodation advice
Housing advice
Tenancy support
Accommodation and support for formerly homeless men aged 25+ run by the Scottish Christian Alliance.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
Turning Point (Midway Project)
0141 429 2668
Kingston Business Centre
75 Stanley Street (3rd Floor)
Glasgow
Scotland G41 1JA
Website: bit.ly/3QK9e
Accommodation advice
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Mental health
Outreach workers
Tenancy support
Support and accommodation for homeless people (18+) with mental health and/or addiction issues.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Whitefoord House
Monday–Friday:
7am–5pm
Accommodation advice
Housing advice
Pavement stockists
Ring first. Accommodation for homeless ex-service men and women, including ex-merchant mariners. Can accept married couples.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
BME/refugee
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Barony Housing Association (West Lothian office)
Monday–Friday:
10am–4pm
Accommodation advice
Housing advice
Tenancy support
Good quality housing and supported accommodation for people whose choices are limited. Works to meet the housing and support needs of vulnerable people, including those with enduring mental health problems and offending backgrounds.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Castlecliff (City of Edinburgh Council)
Monday–Sunday:
Open 24 hours
Accommodation advice
Bathroom/showers
Bedding available
Housing advice
Laundry
Tenancy support
Emergency direct-access hostel for single men and women, or couples, who are homeless and over 16. It aims to help residents find more sustainable long-term accommodation.
City of Edinburgh Council (Housing Options Team)
Monday, Wednesday, Thursday:
8:30am–5pm
Tuesday:
10am–5pm
Friday:
8:30am–3:30pm
Housing advice
Pavement stockists
Advice and information on housing options for homeless people, including assessment of priority need for housing. Out of hours emergencies: 0800 032 5968.
Council for Homeless Young People
Accommodation advice
Housing advice
Pavement stockists
Residential support for youngsters and young, single homeless people.
Crossreach (Cunningham House)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Food
Housing advice
Laundry
Mental health
Pavement stockists
Ring or visit. Short-term supported residential accommodation.
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
Emmaus Glasgow
Accommodation advice
Careers advice
Clothing
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Tenancy support
Accommodation and work for 23/24 homeless people. No drink or drugs, but Emmaus helps people with addiction problems to access local services.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow Homelessness Network
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Housing advice
Umbrella organisation for groups and individuals who want to end homelessness in Glasgow and ensure that outcomes for people affected by homelessness meet their needs, interests and aspirations. (Not a direct service-provider.)
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Castlemilk Project)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Pavement stockists
Supported accommodation for men aged 25+ with drug- and alcohol-related problems.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Gowrie Care (St John's Hill)
Monday–Friday:
9am–2pm
Accommodation advice
Housing advice
Pavement stockists
Supported accommodation for up to two years for people who have been homeless. Ring or drop in.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Edinburgh
0131 529 7386
Commissioning Team, Services for Communities
Courtyard C2, Waverley Court
4 East Market Street
Edinburgh
Scotland EH8 8BG
Website: bit.ly/1xTkn
Accommodation advice
Housing advice
Information about services in Edinburgh including hostels, advice and support centres. Also info on 8,000+ services outside Edinburgh.
Homeless Information Pages Glasgow
Accommodation advice
Housing advice
Useful information and advice on homeless services in and around Glasgow.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Open Door Accommodation Project
Monday–Sunday:
8am–8pm
Accommodation advice
Housing advice
Pavement stockists
Young single homeless people aged 16-21 with a local connection to West Lothian. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Randolph Crescent Hostel
Monday–Sunday:
Open 24 hours
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Pavement stockists
Referral from LEAP (Lothian and Edinburgh Abstinence Programme) on 0131 456 0221.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Saffron Project
Accommodation advice
Housing advice
Accommodation and support for single minority ethnic homeless people (16-25) with low support needs.
Salvation Army (East Adam Street)
Monday:
9am–12am
Tuesday & Thursday:
3pm–9pm
Friday:
1pm–4pm
Saturday:
6pm–9pm
Accommodation advice
Alcohol workers
Benefits advice
Clothing
Food
Free food
Housing advice
Pavement stockists
Friendly church.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwise
Scotland
Website: bit.ly/ymk1J
Accommodation advice
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Information on a full range of services for people who are homeless in the highlands of Scotland or about to be homeless.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Talbot Association (Buchanan Lodge)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Accommodation and support for men aged 45+ with addiction issues.
Talbot Association (Dalhousie Street)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Accommodation and support for men and women aged 40+ with addiction issues.
Talbot Association (Kingston Halls)
Monday–Sunday:
Open 24 hours
Bathroom/showers
Clothing
Dentist
Education & training
Food
Housing advice
Laundry
Medical services
Mental health
Sexual health advice
Referral by Glasgow City Council only.
Talbot Association (Riverside Project)
Accommodation advice
Alcohol workers
Housing advice
Medical services
Mental health
Support and accommodation for men and women (18+) with mental health and/or alcohol issues.
The Access Point
Monday, Wednesday, Thursday:
9am–5pm
Tuesday:
10am–5pm
Friday:
9am–4pm
Accommodation advice
Benefits advice
Foot care
Housing advice
Medical services
Sexual health advice
Advice and information for single homeless people.
The Arch Resettlement Project
Monday–Sunday:
8am–4pm
Accommodation advice
Housing advice
Tenancy support
Accommodation and support for formerly homeless men aged 25+ run by the Scottish Christian Alliance.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
Turning Point (Midway Project)
0141 429 2668
Kingston Business Centre
75 Stanley Street (3rd Floor)
Glasgow
Scotland G41 1JA
Website: bit.ly/3QK9e
Accommodation advice
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Mental health
Outreach workers
Tenancy support
Support and accommodation for homeless people (18+) with mental health and/or addiction issues.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Whitefoord House
Monday–Friday:
7am–5pm
Accommodation advice
Housing advice
Pavement stockists
Ring first. Accommodation for homeless ex-service men and women, including ex-merchant mariners. Can accept married couples.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
Counselling services
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Mental health
Pavement stockists
Advocacy, advice and information for adults who have experience of mental ill health.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Barony Housing Association (West Lothian office)
Monday–Friday:
10am–4pm
Accommodation advice
Housing advice
Tenancy support
Good quality housing and supported accommodation for people whose choices are limited. Works to meet the housing and support needs of vulnerable people, including those with enduring mental health problems and offending backgrounds.
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Castlecliff (City of Edinburgh Council)
Monday–Sunday:
Open 24 hours
Accommodation advice
Bathroom/showers
Bedding available
Housing advice
Laundry
Tenancy support
Emergency direct-access hostel for single men and women, or couples, who are homeless and over 16. It aims to help residents find more sustainable long-term accommodation.
City of Edinburgh Council (Housing Options Team)
Monday, Wednesday, Thursday:
8:30am–5pm
Tuesday:
10am–5pm
Friday:
8:30am–3:30pm
Housing advice
Pavement stockists
Advice and information on housing options for homeless people, including assessment of priority need for housing. Out of hours emergencies: 0800 032 5968.
Council for Homeless Young People
Accommodation advice
Housing advice
Pavement stockists
Residential support for youngsters and young, single homeless people.
Crossreach (Cunningham House)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Food
Housing advice
Laundry
Mental health
Pavement stockists
Ring or visit. Short-term supported residential accommodation.
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Cyrenians (Smartmove Project)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
Emmaus Glasgow
Accommodation advice
Careers advice
Clothing
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Tenancy support
Accommodation and work for 23/24 homeless people. No drink or drugs, but Emmaus helps people with addiction problems to access local services.
Four Square (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
Scotland G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow Homelessness Network
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Housing advice
Umbrella organisation for groups and individuals who want to end homelessness in Glasgow and ensure that outcomes for people affected by homelessness meet their needs, interests and aspirations. (Not a direct service-provider.)
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Castlemilk Project)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Pavement stockists
Supported accommodation for men aged 25+ with drug- and alcohol-related problems.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area with low- to medium-support needs. Not suitable for women with dependent children. Ring first.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement and Housing Support Project)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Gowrie Care (St John's Hill)
Monday–Friday:
9am–2pm
Accommodation advice
Housing advice
Pavement stockists
Supported accommodation for up to two years for people who have been homeless. Ring or drop in.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Edinburgh
0131 529 7386
Commissioning Team, Services for Communities
Courtyard C2, Waverley Court
4 East Market Street
Edinburgh
Scotland EH8 8BG
Website: bit.ly/1xTkn
Accommodation advice
Housing advice
Information about services in Edinburgh including hostels, advice and support centres. Also info on 8,000+ services outside Edinburgh.
Homeless Information Pages Glasgow
Accommodation advice
Housing advice
Useful information and advice on homeless services in and around Glasgow.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Move On (Glasgow)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Outreach workers
Tenancy support
Work to prevent homelessness and to support people affected by homelessness. Work with people, enabling them to develop the skills and tools they need to reach their own long-term solutions.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Open Door Accommodation Project
Monday–Sunday:
8am–8pm
Accommodation advice
Housing advice
Pavement stockists
Young single homeless people aged 16-21 with a local connection to West Lothian. Ring first.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow
Scotland G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Randolph Crescent Hostel
Monday–Sunday:
Open 24 hours
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Pavement stockists
Referral from LEAP (Lothian and Edinburgh Abstinence Programme) on 0131 456 0221.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Saffron Project
Accommodation advice
Housing advice
Accommodation and support for single minority ethnic homeless people (16-25) with low support needs.
Salvation Army (East Adam Street)
Monday:
9am–12am
Tuesday & Thursday:
3pm–9pm
Friday:
1pm–4pm
Saturday:
6pm–9pm
Accommodation advice
Alcohol workers
Benefits advice
Clothing
Food
Free food
Housing advice
Pavement stockists
Friendly church.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Streetwise
Scotland
Website: bit.ly/ymk1J
Accommodation advice
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Information on a full range of services for people who are homeless in the highlands of Scotland or about to be homeless.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Luggage storage
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
24hr, 7 day Crisis Centre for people in housing crisis or at risk of sleeping rough. Includes outreach service / needle exchange. Free phone 0808 178 2323
Streetwork UK (Out of the Cold)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Leisure activities
Outreach workers
Outreach workers links
Tenancy support
Working with people over 50 years who are or have been homeless / housing crisis - self-referral service.
Talbot Association (Buchanan Lodge)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Accommodation and support for men aged 45+ with addiction issues.
Talbot Association (Dalhousie Street)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Accommodation and support for men and women aged 40+ with addiction issues.
Talbot Association (Kingston Halls)
Monday–Sunday:
Open 24 hours
Bathroom/showers
Clothing
Dentist
Education & training
Food
Housing advice
Laundry
Medical services
Mental health
Sexual health advice
Referral by Glasgow City Council only.
Talbot Association (Riverside Project)
Accommodation advice
Alcohol workers
Housing advice
Medical services
Mental health
Support and accommodation for men and women (18+) with mental health and/or alcohol issues.
The Access Point
Monday, Wednesday, Thursday:
9am–5pm
Tuesday:
10am–5pm
Friday:
9am–4pm
Accommodation advice
Benefits advice
Foot care
Housing advice
Medical services
Sexual health advice
Advice and information for single homeless people.
The Arch Resettlement Project
Monday–Sunday:
8am–4pm
Accommodation advice
Housing advice
Tenancy support
Accommodation and support for formerly homeless men aged 25+ run by the Scottish Christian Alliance.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
Turning Point (Midway Project)
0141 429 2668
Kingston Business Centre
75 Stanley Street (3rd Floor)
Glasgow
Scotland G41 1JA
Website: bit.ly/3QK9e
Accommodation advice
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Mental health
Outreach workers
Tenancy support
Support and accommodation for homeless people (18+) with mental health and/or addiction issues.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Whitefoord House
Monday–Friday:
7am–5pm
Accommodation advice
Housing advice
Pavement stockists
Ring first. Accommodation for homeless ex-service men and women, including ex-merchant mariners. Can accept married couples.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
