Services
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Advice services
184 Camden
Monday:
9:30am–3pm
Wednesday & Thursday:
9:30am–5:30pm
Thursday & Friday:
9:30am–9pm
Accommodation advice
Advocacy
Benefits advice
Counselling
Drugs workers
Housing advice
Outreach workers
Open-access drugs service for the people of Camden. Phone or email.
999 Club (Lambeth & Lewisham)
Winter shelter:
1 January to 31 March
Monday–Sunday:
8am–8am
Monday–Friday:
10am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Free food
Housing advice
Laundry
Leisure activities
Medical services
Mental health
Sexual health advice
Tenancy support
Referral to the winter shelter (15 beds) only from 999 Club. Dry. Immediate support, friendship, help and advice. The Club is staffed by local people, who know the misery caused by homelessness, poverty and drug/alcohol abuse at first hand. Advice, referrals and advocacy.
Ace of Clubs
Monday–Sunday:
12am–1:30pm
(lunch, laundry, showers, TV)
Monday–Friday:
12am–2pm
(welfare/benefits advice)
Thursday:
9:30am–2pm
(Jobcentreplus benefits adviser_
Wednesday:
12am–2pm
(tenancy support advisers)
Accommodation advice
Bathroom/showers
Bedding available
Clothing
Counselling
Debt advice
Dentist
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
For people aged 16+. Open 365 days a year, providing support, assistance and daytime shelter. Meals available every day. Optician generally on 2nd Tuesday of the month.
Acton Homeless Concern
Alcohol workers
Barber
Benefits advice
Clothing
Counselling
Dentist
Drugs workers
Education & training
Food
Foot care
Call for the times of their wide range of services.
ADFAM
Counselling
Information, counselling and support for families and friends of drug misusers. Listings of local support groups.
Albert Kennedy Trust (London)
Monday–Friday:
10am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Supports lesbian, gay, bisexual and trans homeless young people and provides them with homes where they can live and rebuild their lives. In an emergency, phone the LGF Helpline (0845 3303030, 6pm-10pm) or the London Lesbian & Gay Switchboard (0207 837 7324).
Ambrose King Centre
Thursday:
9am–4pm
Wednesday:
12am–4pm
Monday:
9am–6pm
Tuesday & Friday:
9am–3pm
Counselling
Medical services
Sexual health advice
Drop-in sexual health advice and counselling. Tests for infections & HIV. Drop-in and appointment clinics for sex workers. Clinic for gay men. Sexual assault clinic. Bangladeshi advocacy service. The Open Door and East One clinics are appointment-only - ring for opening times on 020 7377 7306.
Antidote (LGBT drug & alcohol support)
Thursday:
6:30pm–8:30pm
(drop-in)
Thursday:
6pm–8pm
(acupuncture drop-in)
Alcohol workers
Counselling
Drugs workers
Medical services
Lesbian, gay, bisexual and transgender drug and alcohol project. Information and support on safer use. Complementary therapies, counselling, keyworking. Drop-in, phone or email.
Ashiana Network
Monday–Friday:
9:30am–5pm
Advocacy
Counselling
Legal advice
Outreach workers
Help and advice for South Asian, Turkish and Iranian women in London who are experiencing domestic violence. In an emergency, please call 999.
ASLAN (All Souls' Local Action Network)
Saturday:
5:30am–8:30am
(hot soup and sandwiches at Covent Garden, Milford Lane, Surrey Street, Strand and Waterloo)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Clothing
Counselling
Debt advice
Free food
Housing advice
Leisure activities
Leisure facilities
Outreach workers
Outreach workers links
Tenancy support
Social activities on Saturday evenings at the Clubhouse, by invitation. Mentoring. Tea runs.
Axe Street Project
Monday & Friday:
9:30am–5pm
Tuesday & Wednesday:
9:30am–9pm
Thursday:
9:30am–7pm
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Needle exchange
Counselling, support and information for drug users aged 19+. Group work. Complementary therapies. Drop-in or phone.
Aziziye Mosque
Monday–Sunday:
11am–11pm
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Drop-in for advice and support on issues including housing, family and substance use. Languages: Turkish & Arabic. Interpreters available for other languages.
Barnardo's (Young Women's Project)
Monday–Friday:
9am–5:30pm
(office hours)
Monday & Wednesday:
12am–3pm
(under 14 drop-in)
Monday & Wednesday:
2pm–5pm
(over 14s drop-in)
Advocacy
Alcohol workers
Counselling
Drugs workers
Legal advice
Mental health
Outreach workers
Sexual health advice
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden.
Barnardo's (SEone Service)
Monday–Friday:
10am–5pm
Advocacy
Counselling
Outreach workers
Works with 12- to 17-year-olds in south London involved in or at risk of sexual exploitation. Contact by email or phone.
Brandon Centre
Monday:
9:30am–8pm
Tuesday & Thursday:
9:30am–6pm
Wednesday:
9:30am–7pm
Friday:
9:30am–5pm
Counselling
Medical services
Sexual health advice
Counselling, therapy, contraceptive advice and info for people aged 12-21. Phone 020 7267 1321 for a contraceptive appointment. Drop-in or phone.
Brent Alcohol Counselling Service
Monday–Thursday:
12am–7pm
(appointments)
Advocacy
Alcohol workers
Counselling
Medical services
One-to-one counselling for people with alcohol problems, and support for those close to them. Detox services.
Brent Centre for Young People
Monday–Thursday:
9:30am–7pm
Friday:
9:30am–5pm
Monday:
4pm–7pm
(drug and alcohol drop-in)
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Advice, information and support for young people with drugs and alcohol issues, or with mental health problems.
Broken Rainbow
Wednesday:
10am–1pm
Monday & Thursday:
2pm–8pm
Advocacy
Counselling
Sexual health advice
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence.
Cardboard Citizens
Monday–Friday:
10am–6pm
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Music classes
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants.
Cardinal Hume Centre
Alcohol workers
Benefits advice
Counselling
Dentist
Drugs workers
Education & training
Housing advice
Internet access
Medical services
Mental health
Mental health
Sexual health advice
Works with young people, badly housed families, refugees, asylum seekers and migrants, helping them to obtain employment and to break out of the cycle of homelessness and social exclusion.
CASA
Monday–Friday:
10am–5:30pm
Accommodation advice
Alcohol workers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Sexual health advice
Alcohol and drug assessment, counselling and group work. Specialist parent, LGBT and older people's services, supported move-on housing, and much more. For people in Camden and Islington.
Central and NW London Substance Misuse Service
Monday–Friday:
9am–5pm
Counselling
Drugs workers
Medical services
City Roads Crisis Intervention
Counselling
Drugs workers
Medical services
Residential crisis intervention (safety, care and treatment for drug users in life threatening danger), primary healthcare and assessment, detox, one-to-one support, group work programme, complementary therapies, individual care plan and discharge planning. Residential crisis admissions can stay up to 21 days. Also planned inpatient detox (max 11-day stay). Telephone helpline (24/7) run by trained staff offering advice, support and info.
Community Drug Project Central Street Agency Services
Monday–Friday:
9:30am–1pm
(clinics and individual appointments)
Monday–Friday:
2pm–5pm
(drop-in)
Counselling
Drugs workers
Housing advice
Medical services
Needle exchange
Outreach workers links
For Lambeth, Southwark and Lewisham residents who are experiencing difficulties with illegal drug use, and support for their families and friends. Advice, information, support and care plans. Assessment and shared care offered with clients' GPs, needle exchange, referral to specialist providers. Well users clinic on Thursday afternoons with Hep B vaccinations, HIV and Hep C screening. Range of welfare services - housing advice, benefits. Two prescribing clinics, GP support services, antenatal service. Wheelchair accessible. French & German spoken.
Compass - The Point
Monday & Friday:
10:30am–1:30pm
(drop-in)
Monday & Friday:
2:15pm–4pm
(drop-in)
Tuesday–Thursday:
12am–1:30pm
(drop-in)
Tuesday–Thursday:
2:15pm–6pm
(drop-in)
Alcohol workers
Benefits advice
Counselling
Dentist
Drugs workers
Medical services
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Free drop-in service for over 18s. Contraception & pregnancy testing, needle exchange, advice on drug-related harm reduction and blood borne viruses, safer sex advice, walk-in nurse service. HIV & Hep A, B, C tests. STD testing and treatment. HEP A & N vaccination. Dental and opticians service. JobCentre Plus benefits advisor, referrals for substitute prescribing/detox/rehab/day programmes. Advice and support for homeless service users, street and hostel based outreach services. Relapse prevention and crisis interventions and pharmacy needle exchange scheme. Drop-in or phone.
Deptford Churches Centre
Monday, Tuesday, Thursday, Friday:
9am–3:30pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Free food
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Mental health
Music classes
Outreach workers links
Tenancy support
Divine Rescue
Monday:
10am–6:30pm
Tuesday–Friday:
10am–5pm
Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Education & training
Food
Free food
Housing advice
Music classes
Outreach workers
Work with homeless people and substance abusive victims. In addition to services listed, help with hospital visits and bereavement, and support with detox. Their mission is to touch and change lives one at a time. Helpline: 0203 4891765
Drug and Alcohol Foundation
Monday, Wednesday, Friday:
9:30am–5pm
Tuesday & Thursday:
9:30am–8pm
Alcohol workers
Counselling
Drugs workers
Counselling for people with drug or alcohol dependency problems. Dual diagnosis service for people with mental health and substance misuse problems. Groups for women and for men. Phone for an appointment.
Drug and Alcohol Service for London
Tuesday & Thursday:
9:30am–8:30pm
(opening hours)
Monday & Friday:
9:30am–5pm
(opening hours)
Saturday:
10am–1pm
Wednesday:
9:30am–5:30pm
(opening hours)
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Advice & info for people with alcohol- and drug-related problems in Newham, Redbridge & Tower Hamlets. Counselling and a domestic violence service. Phone for an appointment. Also Gujarati, Hindi, Punjabi, Sylheti, Tamil, Urdu and access to interpreters.
Ealing Soup Kitchen
Saturday & Sunday:
3:30pm–5pm
Friday:
11am–4pm
Accommodation advice
Alcohol workers
Counselling
Free food
Housing advice
They also give practical help/housing advice. AA meetings.
Eastern European Drug and Alcohol Support Group
Alcohol workers
Counselling
Drugs workers
For more information, call Svitlana.
Equinox Spectrum Centre
Monday–Friday:
9:30am–7:30pm
Monday, Tuesday, Thursday, Friday:
9:30am–12am
(GP/nurse)
Wednesday:
1:30pm–3:30pm
(GP/nurse)
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Foot care
Housing advice
Laundry
Luggage storage
Medical services
Mental health
Tenancy support
Day centre for single homeless people. GP and nurse. Help for people with alcohol, drugs or mental health problems. Referrals to CPN. Visiting chiropodist. Counsellor by appointment. Laundry and shower facilities.
Eritrean Community in the UK
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Outreach workers links
Advice, information, support, advocacy and referral: education, training, employment/business start-ups, welfare rights, housing, immigration, health and culturally-based counselling etc.
Ethnic Alcohol Counselling in Hounslow (EACH)
Monday & Tuesday:
9:30am–5pm
Wednesday & Thursday:
9:30am–7pm
Friday:
9:30am–5pm
Saturday & Sunday:
12am–3pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Group work, day care and free counselling for people with alcohol, drug and mental health problems in Hounslow, Ealing, Harrow & Brent. Also for victims of domestic violence. Languages: Gujarati, Hindi, Punjabi, Farsi.
Faith in Action (Homelessness Project Merton)
Wednesday:
10am–3pm
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Counselling
Drugs workers
Food
Housing advice
Laundry
Leisure facilities
Mental health
Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Listening ear. Breakfast, lunch, showers, laundry.
Foundation66 (Agar St Augustine's)
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Alcohol workers
Counselling
Housing advice
For people (18-65) with alcohol misuse problems who wish to participate in an abstinence-based rehab treatment programme. Please phone.
Foundation66 (Camden, Hackney, Islington and Lambeth)
Monday–Friday:
9am–5pm
Alcohol workers
Counselling
Drugs workers
Shared housing and support for people (18-65) with drink and/or drugs problems. Must have been dry/clean for 48 hours to apply for the first-stage scheme in Lambeth, and for three months to apply for the three second-stage schemes. Please phone or call in.
Foundation66 (Women Only Space)
Tuesday–Thursday:
9:30am–1:30pm
Wednesday:
5pm–7:30pm
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Support for women who are worried about their alcohol use. Drop-in for informal advice and support. Referral to women-only residential projects and detox services. Advocacy around domestic violence issues. Call in, phone or write to make an appointment.
Gay Men’s Shared Housing Project
0208 920 4444
Metropolitan Support Trust
Bishops Park House
25-29 Fulham High Street
London SW6 3JH
Website: bit.ly/bqs4Uu
Advocacy
Alcohol workers
Counselling
Drugs workers
Education & training
Mental health
Sexual health advice
Medium-term accommodation-based support to gay men aged 18-65 who have been the victims of domestic or homophobic abuse/ violence. Confidence building, mental health, substance use and harm minimisation, boundaries, education and employment, sexual health awareness, relationship skills and personal safety.
Good Samaria Network
Sunday:
6:30pm–8:30pm
(Temple)
Advocacy
Clothing
Counselling
Free food
Good Samaria Network share in the mission of 'active compassion' in caring for and supporting homeless people.
Great Chapel Street Medical Centre
Monday, Tuesday, Thursday:
11am–12:30am
Monday–Friday:
2pm–4pm
Alcohol workers
Barber
Counselling
Dentist
Drugs workers
Foot care
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Primary healthcare for homeless people.
Hackney Winter Night Shelter
07549 043 728
c/o St John-at-Hackney (office only)
Lower Clapton Road
London E5 0PD
Website: bit.ly/cyR5q
1 January to 31 March
Monday–Sunday:
8am–8am
(7pm on Sundays)
Accommodation advice
Advocacy
Counselling
Food
Housing advice
Outreach workers
Outreach workers links
Tenancy support
All beds must be reserved, so phone (07549 043 728 - you will not be charged for this call) to see if one is available. Age 18+; mixed; beds for 25 (screened area for women); last admission 8.30pm. Agency or self- referrals: dry Guests must be at the shelter by 8.30pm to claim their beds. The shelter is part of Hackney Doorways, which exists to serve the homeless and recently homeless in Hackney.
Hanbury Community Project (Spitalfields Crypt Trust)
Art classes
Benefits advice
Counselling
Education & training
Internet access
HAP<25
Monday, Tuesday, Thursday, Friday:
10am–4pm
Wednesday:
1pm–3pm
Accommodation advice
Advocacy
Counselling
Housing advice
Wide-ranging support and advice service for 16-25-year-olds.
Haven (Camberwell - for Surrey & Kent)
Monday–Friday:
9am–5pm
Counselling
Medical services
Sexual health advice
Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Specialist workers for 13- to 18-year-olds and Asian women.
Haven (Paddington - for NW London)
Monday–Sunday:
Open 24 hours
Counselling
Medical services
Sexual health advice
Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Specialist workers for 13- to 18-year-olds and Asian women.
Haven (Whitechapel - for NE London)
Monday–Sunday:
Open 24 hours
Counselling
Medical services
Sexual health advice
Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Specialist workers for 13- to 18-year-olds and Asian women.
Home Base
Monday–Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Careers advice
Counselling
Drugs workers
Education & training
Mental health
Outreach workers links
Accommodation for ex-service men and women aged 18-55 who are homeless or potentially homeless. Also a highly successful psychological treatment programme for traumatised ex-military personnel. Training and employment opportunities, and help with addictions, through partner organisations. Require proof of military service. Phone, call in or write.
Homeless Resource Centre
Tuesday–Friday:
9:30am–4:30pm
(closed 1-2pm)
Accommodation advice
Advocacy
Careers advice
Clothing
Counselling
Debt advice
Education & training
Free food
Laundry
Leisure activities
Outreach workers links
Friendly centre with practical advice and emotional support for homeless people aged 16-70.
Hope Worldwide/ Two Step
Monday–Thursday:
10am–4pm
(appointments only)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Tenancy support
Works with the disadvantaged, including refugees, homeless people, ex-offenders and those with drug and alcohol issues. Runs successful abstinence programme.
Kid's Company
Advocacy
Careers advice
Counselling
Education & training
Leisure activities
Leisure facilities
Mental health
Mental health
Wonderful self-referral charity which provides practical and emotional support to 'lone children' through a drop-in centre and an educational centre. Phone for details.
Lambeth Harbour
Monday–Friday:
1:30pm–4:30pm
(drop-in)
Accommodation advice
Bathroom/showers
Counselling
Drugs workers
Free food
Internet access
Laundry
A free, confidential and friendly service for crack/cocaine and stimulant users, their family and friends in Lambeth. Complementary therapies, advice, counsellors, harm reduction and relapse prevention support and much more.
London Irish Centre
Alcohol workers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Housing advice
Music classes
Has been providing welfare services, and social and cultural events for over 50 years. Ring for service times.
Mainliners (England)
Monday–Friday:
9:30am–5pm
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange. Hep C advice line (0870 2422467). Drop in, or contact by phone, email or letter.
Maytree Respite Centre
Monday–Sunday:
Open 24 hours
Counselling
Mental health
This is NOT a drop-in service: Maytree provides a one-off four-night stay in a safe residential setting for people who are in a suicidal crisis, with opportunity to talk, reflect and rest, subject to an assessment, in confidence and without judgement.
Metropolitan Support Trust's Gay Men's Shared Housing (GMSH)
020 8920 4444
2nd Floor Office Suite
Bishops Park House
25-29 Fulham High Street
London SW6 3JH
Website: bit.ly/arA3lc
Monday–Friday:
9:30am–5:30pm
Advocacy
Counselling
For gay men 18-64 escaping from same-sex domestic violence or homophobic violence. Can accept those with some additional support needs. Phone or write.
Muslim Community Helpline
020 8904 8193/020 8908 6715
London
Advocacy
Counselling
Mental health
Part-time telephone support service for Muslim women who have experienced domestic violence.
Muslim Youth Helpline
Monday–Friday:
10am–6pm
(office hours)
Monday–Friday:
6am–0am
(helpline - 0808 808 2008; counselling - help@myh.org.uk)
Saturday & Sunday:
12am–0am
(helpline - 0808 808 2008; counselling - help@myh.org.uk)
Counselling
Free and confidential counselling service via the phone, email, internet and a face-to-face befriending service in the Greater London area. Faith- and culturally-sensitive peer support to young Muslims in the UK. Lnguages: Arabic, Bengali, Farsi, Gujarati, Hindi, Punjabi, Somali & Urdu.
New Roots
0207 462 6996 (office)
Unit 403, Business Centre
Bow House
153-159 Bow Road
London E3 2SE
Website: bit.ly/RTlbJ
Monday–Friday:
9:30am–5pm
Alcohol workers
Counselling
Drugs workers
Outreach workers
Outreach workers links
Alcohol and drug counselling and advice for people from Black and minority ethnic communities. Help arranging detox. Freephone for an appointment: 08000 190 563.
Newham Community Drug Team In-Volve
Monday & Wednesday:
9:30am–5:30pm
Tuesday & Thursday:
9:30am–8:30pm
Friday:
9:30am–5pm
Saturday:
10am–1pm
Counselling
Drugs workers
For anyone (19+) living in Newham with a drug misuse problem who wants treatment help or advice.
No 10 - Care Advice Service
Wednesday:
6:30pm–8pm
(drop-in - 18+)
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Notre Dame Refugee Centre
Monday & Thursday:
11am–4pm
(drop-in)
Benefits advice
Careers advice
Counselling
Free food
Housing advice
Service for French-speaking refugees and asylum seekers.
Off-Centre (Hackney Young People's Counselling Service)
Monday, Tuesday, Thursday, Friday:
10am–1pm
Monday–Friday:
2pm–6pm
Accommodation advice
Advocacy
Art classes
Benefits advice
Counselling
Housing advice
Music classes
Outreach workers
Counselling, advice and information service for young people (13-25) in Hackney.
PACE
Monday–Friday:
9am–1pm
(office hours)
Monday–Friday:
2pm–5pm
(office hours)
Advocacy
Careers advice
Counselling
Housing advice
Mental health
London’s leading charity promoting the mental health and emotional wellbeing of the lesbian, gay, bisexual and transgender community. Also careers coaching and advice.
Positive East
Monday–Friday:
10am–6pm
Benefits advice
Counselling
Medical services
Mental health
Sexual health advice
For HIV+ people in East London. Gay men's health trainers, counsellor and mentoring. Advice on welfare, asylum & immigration, housing etc. African specialist workers. Languages: Swahili, French, Lingala, Kinyarwanda, Kirundi, Luganda & Italian.
Praed Street Project
Monday–Thursday:
9:30am–5:30pm
Tuesday–Thursday:
2pm–4:30pm
(advice drop-in)
Thursday:
2pm–5pm
(walk-in clinic)
Friday:
9:30am–11:30am
Counselling
Drugs workers
Legal advice
Medical services
Sexual health advice
Outreach for women who work in the sex industry, on the streets and in working flats. Clinic-based STD services Monday to Friday. Advice on sexual health, support and info on sex work, the law, drugs, housing, HIV, self-defence/ safety, and to meet other women. Drop in or phone. Clinics by appointment.
Rugby House
Monday–Friday:
9am–5pm
(appointments till 8pm on Thursdays)
Advocacy
Alcohol workers
Counselling
Drugs workers
Adult alcohol and substance misusers; pregnant women; translation available for non-English speaking clients; carers and parents with young children; clients who are homeless; unemployed but able to prove connection with the Borough of Enfield.
Salvation Army (Greig House Addiction Service)
Monday–Friday:
8:30am–4:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
For people (18-65) with alcohol and/or drug addiction problems seeking detoxification. People wishing to self-refer are given information on applying for funding. Please phone.
Salvation Army (King's Cross - Faith House)
Monday:
6pm–8pm
(men's group)
Tuesday:
5pm–6pm
(women's drop-in)
Wednesday:
1pm–3pm
(women's drop-in)
Wednesday:
7:30pm–9pm
(open drop-in)
Friday:
11am–1pm
(women's brunch and discussion group)
Thursday:
12:30am–1:30pm
(hot meal)
Clothing
Counselling
Food
Practical, emotional and spiritual support.
Sangam Centre
Monday:
12am–3:30pm
(social club for male senior citizens)
Tuesday:
12am–3:30pm
(social club for female senior citizens)
Monday–Friday:
9:30am–5:30pm
Saturday:
9am–1pm
Accommodation advice
Advocacy
Bedding available
Counselling
Housing advice
Legal advice
Medical services
Advice for the Asian and other local communities on housing, homelessness, benefits, employment, immigration and nationality, domestic violence. Legal advice sessions Saturdays. ESOL classes, IT training. Languages: Gujarati, Hindi, Urdu.
Santé Project (refugee mental health access)
Advocacy
Counselling
Mental health
Advocacy and befriending for vulnerable refugees and asylum seekers.
SIRI Behavioural Health
Monday–Friday:
9am–6pm
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Legal advice
Mental health
Outreach workers
Culturally sensitive counselling for African and Afro-Caribbean people. Befriending and outreach work. Drug, alcohol, and dual diagnosis management. Benefits advice. Immigration and asylum casework. Gay, lesbian and bisexual support group and health promotion. Home and hospital visits for older people.
SMART
Monday:
10am–1pm
(appointments only)
Monday:
12am–3pm
(women's group)
Tuesday & Friday:
10am–2pm
(drop-in)
Monday:
2pm–5pm
(drop-in)
Wednesday:
10am–8pm
(appointments only, closed 1pm -2pm)
Wednesday:
3pm–5pm
(relapse prevention group)
Thursday:
2pm–5pm
(drop-in)
Advocacy
Counselling
Drugs workers
Medical services
Needle exchange
Outreach workers
Sexual health advice
For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.
Sort It! Lifeline
Monday–Friday:
9am–5pm
(evening appointments by arrangement)
Counselling
Drugs workers
For people in Enfield aged 10 to 18, and young adults aged 18 and 21, who are either currently using or have recently stopped and are seeking support.
South London YMCA (Keystone House)
Monday–Friday:
9am–4pm
Alcohol workers
Counselling
Drugs workers
Accommodation for 10 people aged 21-69 who have experienced alcohol- and/or drug-related problems, and are currently dry/clean and wish to remain so. Priority to applicants from Croydon. Please phone for an assessment.
Spires Centre
Tuesday & Thursday:
9am–10:30am
(rough sleepers only)
Tuesday & Thursday:
10:30am–2pm
(drop-in)
Wednesday:
10am–12am
(rough sleepers)
Wednesday:
10am–1pm
(adult learning centre)
Friday:
10am–1pm
(women only)
Sunday:
11:30am–3pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Foot care
Free food
Housing advice
Leisure activities
Leisure facilities
Medical services
Mental health
Music classes
Pavement stockists
Drop-in, food, showers, clothing, resettlement advice, drug & alcohol support, health advice, medical and optician services and much more!
Spitalfields Crypt Trust (Acorn House)
Monday–Sunday:
9am–10pm
(phone)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Single homeless men 25+ with alcohol or drug problems, including rough sleepers and those with low-medium mental health support needs. Must be prepared to address their addiction in an abstinence-based rehabilitation setting.
St Christopher's Fellowship (for runaway children)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Internet access
Legal advice
The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.
St Cuthbert's Centre
Monday–Friday:
12:30am–3:45pm
(opening times)
Monday–Friday:
9:30am–4:30pm
(office hours)
Advocacy
Art classes
Bathroom/showers
Clothing
Counselling
Food
Housing advice
Internet access
Laundry
Outreach workers
Outreach workers links
Drop-in centre for all vulnerable people in Earl's Court and the surrounding areas.
St Mungo's (Lambeth Mobile Harm Reduction and Needle Exchange)
07920 701 264
London
Thursday:
2pm–4pm
(mobile Nx in Lambeth)
Friday:
2pm–8pm
(mobile Nx in Lambeth & Brixton)
Saturday:
11am–2pm
(mobile Nx in Lambeth & Clapham High St)
Wednesday:
1pm–7pm
(mobile Nx in Lambeth, Vauxhall, Waterloo & Brixton)
Tuesday:
10am–5pm
(mobile Nx in Lambeth, Vauxhall & Clapham Common)
Advocacy
Counselling
Drugs workers
Needle exchange
Outreach workers
Sexual health advice
Free injecting equipment. Harm reduction advice, sexual health advice and free condoms. Referral to relevant agencies. A place to listen... For more info, call the Nx hotline (07920 701 264).
St Stephen's Church (The Manna)
Tuesday:
7pm–9pm
(drop-in)
Wednesday:
1pm–3pm
(drop-in - barber & footcare)
Friday:
10am–12am
(key worker session)
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Food
Foot care
Free food
Laundry
Leisure activities
Leisure facilities
Medical services
Food, games, showers, clothing, laundry, and chiropody. Outreach workers from the Benefits Agency and a local drugs service. Support for users wanting to improve their health and well-being - substance misuse, welfare benefits, housing and mental health.
TASHA Foundation
Monday–Sunday:
5pm–0am
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Out of hours helpline for people with mental health or drug use difficulties. Works with substance misuse, anti-depressants, stress, agoraphobia and depression.
Thames Reach
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Leisure activities
Leisure facilities
Mental health
Mental health
Outreach workers
Outreach workers links
Aims to end street homelessness and to prevent street homelessness by working with people who are in danger of ending up on the street. Run night shelters, drop-ins, street services etc.
The Branches (was Waltham Forest Churches Winter Shelter)
Monday–Sunday:
9am–5pm
(breakfast 9am-10am; lunch 12pm-12.30pm)
Monday–Sunday:
8am–9am
(night shelter - 6pm-7.30pm)
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Counselling
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Music classes
Regular visits from nurse practitioner. Resettlement support. Work with asylum seekers denied NASS support. Music, arts and crafts classes. Also night shelter.
The Caravan Drop-In
Saturday–Monday:
10am–7pm
Tuesday–Friday:
11am–7pm
Counselling
A friendly ear, and some access to counselling.
The Hungerford Drug Project (Turning Point)
Monday–Friday:
2pm–5pm
(drop-in)
Saturday & Sunday:
11am–5pm
Thursday:
6pm–8:30pm
(drop-in - Antidote's LGBT drug & alcohol service)
Counselling
Drugs workers
Free food
Internet access
Leisure activities
Mental health
Help for people who are experiencing problems with drug use.
The National Homeopathic Service
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers links
Promotes access to complementary medicines among disadvantaged groups such as homeless people, people with drug and alcohol issues, anxiety, depression and mental health needs. Can refer to other services. Ring for times.
The Nehemiah Project
Monday–Friday:
1pm–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
12-step rehab centre for men who have alcohol and/or substance misuse problems. Please phone.
The New Hanbury Project
Counselling
Education & training
Music classes
A personal development and training centre for people who are in recovery or have had problems with homelessness. Abstinence-based, and can only accept those who are in some form of accommodation.
The Pilion Trust
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Works with people who have been affected by drugs, alcohol and mental health.
The Positive Place
Monday–Friday:
9:30am–5:30pm
Counselling
Mental health
Sexual health advice
For people living with HIV in south London. Peer support, emotional support, advice, mentoring. Specialist African service. Complementary therapies.
The Space KC (Earl's Court)
Monday, Tuesday, Wednesday, Friday:
2:30pm–5:30pm
(drop-in and needle exchange)
Thursday:
2pm–5pm
(women only - includes Well Woman clinic)
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-30 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
The Space KC (Golborne Rd)
Monday:
2pm–5pm
(telephone advice)
Tuesday–Thursday:
2:30pm–5:30pm
(drop-in)
Thursday:
2:30pm–5:30pm
(Shiatsu appointments)
Friday:
2pm–5pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-25 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Free contraceptives. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
The Upper Room (St Saviour's)
Tuesday–Thursday:
5:30pm–6:45pm
(free food)
Monday & Friday:
1pm–6pm
(migrant worker job club)
Saturday & Sunday:
12:30am–1:45pm
(free lunch)
Art classes
Careers advice
Clothing
Counselling
Education & training
Free food
Internet access
Outreach workers links
Provides a broad range of services for the homeless, vulnerable and excluded of west London. UR4Jobs is a drop-in project for A10 nationals and offers support in Polish, Romanian, Russian and Latvian.
Trelawn House
Monday–Saturday:
8:30am–5:30pm
(please phone so the project can assess your suitability)
Alcohol workers
Counselling
Drugs workers
Residential project for 15 people aged 18-60 with drug and/or alcohol problems, including people who have experienced sexual abuse. Must be drug and alcohol free on admission.
Trinity Homeless Projects (Barnhill)
Monday–Friday:
8:30am–5pm
Alcohol workers
Counselling
Drugs workers
Accommodation for five single homeless men aged 17-55. Can accept ex-offenders and those with alcohol, drug and mental health support needs.
Turning Point (Druglink Hammersmith and Fulham)
Monday–Friday:
10am–5pm
(needle exchange, phone service)
Monday & Friday:
2pm–5pm
(drop-in)
Wednesday:
3pm–6pm
(drop-in)
Advocacy
Counselling
Drugs workers
Legal advice
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Crisis intervention, needle exchange, assessment and care planning, advice, information and support, 1:1 work, ear acupuncture. Crack service with structured day programme, crisis intervention and aftercare. Drug Interventions Programme working out of the local courts, police stations and probation offices, providing assessment, referrals, case management and ongoing support.
Turning Point (Hartley House)
Monday–Friday:
9am–5pm
Alcohol workers
Counselling
Drugs workers
For people 18+ with alcohol-related problems who have been through detox, need accommodation and want to stay dry. May also accept people with secondary drug problems. Offer advice to those who wish to self-refer on how to apply for funding. Phone, email (hartley.house@turning-point.co.uk) or write.
U-Turn Project
Monday, Tuesday, Thursday:
10am–5pm
Wednesday:
10am–4:30pm
Friday:
10am–2pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Outreach workers
Sexual health advice
Works with women of all ages in Newham who have been trapped in cycles of prostitution, drug addiction, physical abuse and homelessness from a young age. Phone 020 8983 1553 or approach the U-turn vehicle on Monday evening.
U-Turn Recovery Project
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Christian organisation providing supported accommodation for single homeless men 18-65 who are serious about breaking their dependencies on alcohol, drugs, smoking, gambling and compulsive behaviour. Phone, call in or write (uturnrecovery@hotmail.com).
UNDUGU/African Swahiliphone Refugee Project (ASREP)
Monday–Friday:
10am–5pm
Advocacy
Counselling
Education & training
Legal advice
Leisure activities
Advice, counselling, information and support for asylum seekers and refugees from the Democratic Republic of Congo, Rwanda and Burundi. Languages: French, Lingala, Swahili.
WDP - Wandsworth Drug Project
Monday–Friday:
1pm–5pm
Saturday:
1pm–4pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
WDP aims to reduce the social exclusion of drug users and minimise the harm that they may cause to themselves and the wider community.
WDP - Westminster Drug Project
Monday–Friday:
1pm–5pm
(open access)
Advocacy
Counselling
Drugs workers
Housing advice
Medical services
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.
West London Day Centre
Monday–Friday:
8:45am–10am
(rough sleepers' drop-in)
Monday–Friday:
10am–11:30am
(drop-in - hostel residents join)
Monday–:
11:45am–12:45am
(advice - appointments only)
Monday & Thursday:
1:30pm–3:30pm
(drop-in for those with tenancies)
Art classes
Bathroom/showers
Benefits advice
Clothing
Counselling
Food
Internet access
Laundry
Luggage storage
Medical services
Outreach workers links
Safe keeping
Tenancy support
Westminster Community Alcohol Service
Monday–Friday:
9am–12am
Drop in.
Monday–Friday:
12am–5pm
Appointments
Alcohol workers
Counselling
WCAS provides an accessible and flexible health and advice service to clients and their families adversely affected by alcohol use.
Whitechapel Mission
Monday–Sunday:
6am–11am
(cooked breakfast 8am-10am)
Monday–Sunday:
6am–11am
Saturday:
12am–2:30pm
(women only)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Housing advice
Internet access
Medical services
Outreach workers links
Safe keeping
Tenancy support
Welcoming centre open 365 days a year.
Women @ the Well
Thursday:
12am–5pm
(drop-in)
Wednesday:
2pm–9pm
(drop-in)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Clothing
Counselling
Free food
Housing advice
Internet access
Laundry
Women-only service, particularly for those who have been trafficked and/or are escaping domestic violence. WATW will provide a creative and supportive space for vulnerable women based on Gospel values and developing a holistic response to their needs. it aims to empower these women to make choices to improve the quality of their lives.
Belfast and Lisburn Women's Aid
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Education & training
Free food
Housing advice
Legal advice
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Tenancy support
For women and children experiencing domestic violence. Helpline: 0800 917 1414
Causeway Women's Aid
Monday–Friday:
9am–10pm
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
For women, with or without children (boys under 16), experiencing domestic violence. Helpline: 0800 917 1414.
Clarendon Shelter
Accommodation advice
Counselling
Housing advice
Medical services
Mental health
Emergency accommodation for single homeless women and women with children (boys up to 14), with support needs.
Cookstown and Dungannon Women's Aid
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and their children (boys up to 16) experiencing domestic violence. Helpline: 0800 917 1414.
Craigavon and Banbridge Women's Aid
028 3836 2777
c/o Office One
1st Floor
Legahory Centre
Craigavon BT65 5BE
Northern Ireland
Website: bit.ly/RNxrZ
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and children (boys up to 17) suffering from domestic violence. Helpline: 0800 917 1414.
Fermanagh Women's Aid
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women, with or without children (boys up to 16), experiencing domestic violence. Helpline: 0800 917 1414.
Foyle Valley House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Art classes
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Safe keeping
Sexual health advice
Tenancy support
For single homeless women who are alcohol-dependent. Round-the-clock staffing. Single rooms. Referrals to counselling, and appointments to dental and medical help.
Foyle Women's Aid
Accommodation advice
Counselling
Housing advice
Legal advice
For women and children (boys up to 16) who have experienced domestic violence.
Hosford House
Accommodation advice
Careers advice
Counselling
Education & training
Housing advice
Medical services
Mental health
Part of East Belfast Mission, which has developed a range of services to meet the needs of children, young people, people who are homeless and/or unemployed, the elderly and families.
Inverary House
Accommodation advice
Benefits advice
Counselling
Housing advice
Supported accommodation for single homeless people.
Lurgan Foyer (Mount Zion House)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Leisure facilities
Tenancy support
For young people (16-25) with high support needs. Training, education and support are tailored to the needs of the residents.
Morning Star House
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
For single homeless men with alcohol, drugs or mental health issues.
Newry, Mourne, S Down and S Armagh Women's Aid
Advocacy
Counselling
Education & training
Internet access
Legal advice
Mental health
For women and their children (boys up to 16) experiencing domestic violence.
North & West Housing (Foyle Valley House)
Monday–Sunday:
9am–5pm
(phone or call in)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Housing advice
Leisure activities
Leisure facilities
Single women 18+ who are homeless and alcohol dependent, with low-medium support needs.
Simon Community (Cliftonville Ave)
028 9075 1410 or 9075 6572
28 Cliftonville Avenue
Belfast BT14 6BX
Northern Ireland
Website: bit.ly/16RFlM
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
For homeless people, including ex-offenders and those with alcohol, drug or mental health problems. Can accept couples.
Simon Community (Flush Park)
Accommodation advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Single homeless people aged 17-65.
Simon Community (Newry)
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Mental health
For single homeless people.
Sydenham House
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Education & training
Housing advice
Internet access
Laundry
Legal advice
Outreach workers links
Sexual health advice
Emergency short-term accommodation for women and their children (boys up to 16) escaping violence and/or abuse. Phone first.
The House in the Wells
Accommodation advice
Alcohol workers
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
For single homeless men (25+) with support needs mainly around alcohol.
Women's Aid ABCLN
028 2563 2136
c/o The Naomi Centre
2 Cullybackey Road
Ballymena BT43 5DF
Northern Ireland
Website: bit.ly/12DtVB
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Refuge accommodation for women and their children escaping domestic violence in Antrim, Ballymena, Carrickfergus, Larne and Newtownabbey. Helpline: 0800 917 1414.
The Wallich
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Clothing
Counselling
Debt advice
Drugs workers
Education & training
Food
Foot care
Free food
Housing advice
Laundry
Mental health
Needle exchange
Outreach workers links
The Wallich is dedicated to helping the most excluded people in our society. They work with other agencies, the government and homeless people to deliver innovative solutions that are as diverse as the people they help. Over 50 projects throughout Wales, so please check their website for full details.
Anawim
Monday–Friday:
10am–4pm
(out of hours: 07976 188 220)
Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Sexual health advice
Works with women across Birmingham. Reaches out in friendship to women trapped in prostitution, and offers support & counselling to leave the lifestyle. Courses and activities, OFSTED-registered creche. Methadone programme. 24-hour helpline: 0800 970 8232.
Aquarius
Monday–Friday:
9am–4:30pm
Alcohol workers
Counselling
Drugs workers
Works with people with alcohol, drugs and gambling addictions. Initiatives for South Asian communities, women, homeless people and families. 0121 685 6340 (North B’ham); 0121 414 0888 (South B’ham).
Ashram Housing Association Reducing Domestic Violence Project
0121 764 3817
2nd Floor, Fairgate House
205 Kings Road
Tyseley
Birmingham
West Midlands
Website: bit.ly/bvp4dq
Monday–Friday:
9am–5pm
(phone for appointment)
Accommodation advice
Advocacy
Benefits advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Medical services
Tenancy support
Support, advocacy, information and advice to empower women to live more independently. All project staff are fluent in one of the main South Asian languages. Phone or email.
Base 25
Monday–Thursday:
12am–6pm
Friday:
12am–5pm
Saturday:
1pm–3pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Education & training
Housing advice
Leisure activities
Outreach workers links
Sexual health advice
Advice and support to people aged 11-25 on housing, sexual health, drugs and alcohol, emotional wellbeing and job search. Signposting to other agencies. Groups for young women, young fathers, and young asylum seekers and refugees. Free phone: 0800 073023
Community Mental Health Homeless Team
0121 685 6970
3rd Floor, Morcome House
Ledsam Street
Ladywood
Birmingham
West Midlands B16 8DN
Website: bit.ly/dBl4XN
Monday–Friday:
9am–7pm
(phone lines open)
Saturday & Sunday:
9am–5pm
(phone lines open)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Housing advice
Mental health
Outreach workers
Outreach workers links
Help with accommodation, benefits, employment and resettlement to homeless people with serious mental health problems. Multi-disciplinary help with access to mental health services throughout the city.
Coventry Refugee Centre
Monday–Thursday:
9am–5pm
Wednesday & Friday:
1pm–5pm
(Asylum Team appointments)
Friday:
9am–4pm
Accommodation advice
Art classes
Counselling
Education & training
Housing advice
Leisure activities
Tenancy support
Helps asylum seekers with subsistence, housing, health, racial harassment etc, and also assists EU citizens. Helps refugees given leave to remain to set up home. Women's and youth groups.
Front Door Wolverhampton
Monday–Friday:
1:45pm–4:45pm
Advocacy
Counselling
Needle exchange
Outreach workers links
Safe keeping
Tenancy support
Fantastic range of support from starter kits for tenants to guidance on support options and benefits. Signposting to appropriate agencies, listening, needle exchange. Please note: the needle exchange is not open on Tuesdays and closes on Fridays at 4.00pm.
Midland Heart (Murdock Road)
Monday–Friday:
8am–7pm
(phone for appointment)
Accommodation advice
Counselling
Housing advice
Mental health
For young single homeless locals aged 16-25 with medium support needs who are homeless or in housing need. Three of the bed-spaces are for young people with mental health issues. Staff provide housing-related support to enable customers to gain the skills required to move on to independent living.
Norman Imlah Day Cente
0121 685 6346
2nd Floor, The Matthews Centre
Duddeston Manor Road
Duddeston
Birmingham
West Midlands B7 4LZ
Website: bit.ly/bUch4a
Monday–Thursday:
9am–5pm
Friday:
9am–4pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Education & training
Leisure activities
Mental health
Sexual health advice
For people wanting help and support in addressing their alcohol problem/dependence. Variety of therapeutic interventions in a friendly, alcohol-free environment. Focus on relapse prevention and management. Open support groups and structured day care.
P3 - Thornley Street
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers links
Single homeless men. Potential residents must be substance-free at time of admission. Resettlement support.
Panahghar
Accommodation advice
Counselling
Outreach workers links
Support for Asian women and their children facing domestic violence. Safe house, advice, information, advocacy, counselling, and children's services.
SAFE Project
Monday:
12:45am–1:45pm
(sexual health clinic, appointments only - 0121 440 0034)
Monday:
1:15pm–3:30pm
(walk-in sexual health clinic)
Wednesday:
12am–4pm
(drop-in clinic - enquiries 0121 440 6655)
Thursday:
11am–1:30pm
(Methadone clinic - enquiries 0121 446 5381)
Advocacy
Benefits advice
Careers advice
Counselling
Drugs workers
Medical services
Outreach workers
Outreach workers links
Sexual health advice
Promotes the health and well-being of female sex workers (18+) in Birmingham, Sandwell and Walsall. This includes promoting personal safety and human rights, providing high quality health services and combating intimidation. Methadone project. Help for migrant sex workers. Free condoms. Please phone.
SIFA Fireside
Monday–Friday:
9am–1pm
(nurses on Tues & Fri; chiropodist on Thurs)
Saturday & Sunday:
10:30am–11:30am
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Counselling
Debt advice
Education & training
Free food
Housing advice
Leisure activities
Medical services
Outreach workers
Safe keeping
Tenancy support
One-to-one help, accommodation and support for people dealing with alcohol issues; counselling; resettlement and tenancy support; training opportunities; help for people on probation. Help with making phone calls to benefit offices, utility companies, job centres, landlords, doctors etc. You can also get help accessing emergency accommodation.
St Basil's Link
Monday–Thursday:
9am–5pm
(housing and advice service)
Friday:
9am–1pm
(housing and advice service)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Outreach workers links
For people aged 16-25 who are homeless or are facing homelessness. Emergency 24/7 freephone: 0800 068 7499. Youthline (24/7 - 0300 3030099) will give you emotional support with difficult family relationships and isolation, and help you find accommodation, a job, voluntary work or training. Emergency accommodation hotline (24/7): 0800 056 4034 (male); 0800 068 7499 (female).
St Martin in the Bullring Helpdesk
Monday–Friday:
10:30am–3:30pm
(closed 12.30-13.30)
Saturday:
10:30am–1pm
Art classes
Benefits advice
Counselling
Free food
Housing advice
Outreach workers
Listening, advice and referrals to other agencies and services. Practical intervention in the form of emergency food and local travel, along with ongoing support in a friendly environment. Many people seeking help are encountering homelessness, addiction, mental health problems, bereavement and loss. Call in or phone.
Stonham (Morris House)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Counselling
Drugs workers
Housing advice
Internet access
Sexual health advice
For single local homeless aged 16-25 with support needs. Help with working towards independent living, with emotional support when needed. Regular advice sessions on sexual health, drugs and healthy eating. Call in, phone (24/7) or write.
The Haven Wolverhampton
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Mental health
For women affected by domestic violence and their children. Services include emergency accommodation, advocacy, emotional support, benefits and immigration support, resettlement, and help for children and young people. 24-hour helpline: 01902 713001
The What? Centre
Accommodation advice
Advocacy
Benefits advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Medical services
Mental health
Sexual health advice
Advice and information services and therapeutic counselling for young people (13-25) in Dudley.
time2talk Mediation Service
01384 812 422
Department of Adult, Community and Housing Services (DACHS)
Dudley MBC
5 St James's Road
Dudley
West Midlands DY1 1HP
Monday–Friday:
9am–5pm
(message service outside these hours. Interpreters can be arranged)
Advocacy
Counselling
Free mediation service for Dudley residents. If you've left home and think a negotiator could help you resolve a dispute with your family, contact Sue (sue.steel@dudley.gov.uk) or Owen (Owen.McMillan@dudley.gov.uk).
Valley House
024 7626 6270 or 6290
Navigation Centre
55-57 Bell Green Road
Courthouse Green
Coventry
West Midlands CV6 7GQ
Website: bit.ly/d2QcQ5
Monday–Sunday:
Open 24 hours
Counselling
Education & training
Leisure activities
Outreach workers links
Single people and parents with children, including women with or without children experiencing or escaping domestic violence/abuse, young homeless people, and young women who are pregnant or single parents. Training courses on IT skills, numeracy, literacy and personal development. Children's centre day nursery and activities. Referrals to other agencies for specialist help around drugs, alcohol, mental health.
Wolverhampton YMCA (Badger Court Foyer)
Monday–Sunday:
Open 24 hours
Alcohol workers
Counselling
Drugs workers
Education & training
Internet access
Leisure facilities
Outreach workers
Outreach workers links
Single homeless people aged 16-25 who have support needs around life skills and are willing to engage in training and support. Alcohol and drug awareness sessions. In-house counselling. Help with moving on and ongoing support.
Wolverhampton YMCA (Rugeley Foyer)
01889 585232
Aelfgar House
Church Street
Rugeley
Staffordshire
West Midlands WS15 2WH
Website: bit.ly/duDfqn
Monday–Friday:
9am–6pm
(call in or phone for appointment)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Young single homeless people 16-25. Life skills support. Help with moving on and resettlement.
Amber (Devon)
Monday–Friday:
9am–5pm
(office hours)
Monday–Sunday:
Open 24 hours
(residential centre)
Accommodation advice
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
Tenancy support
For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Devon, please phone (01769 582022) or email Olly Giddens.
Amber (Surrey)
0808 1789 388 (freephone)
Farm Place, Stane Street
Ockley
Dorking
Surrey
South West RH5 5NG
Website: bit.ly/aFU4cC
Monday–Friday:
9am–5pm
(office hours)
Monday:
Open 24 hours
(residential centre)
Accommodation advice
Bathroom/showers
Careers advice
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
Tenancy support
For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Surrey, please phone (01769 582022) or email Olly Giddens.
Amber (Wiltshire)
0800 652 1091 (freephone)
Bythesea Lodge
Bythesea Road
Trowbridge
Wiltshire
South West BA14 8HR
Website: bit.ly/9Wo17K
Monday–Friday:
9am–5pm
Monday–Friday:
(office hours)
Monday–Sunday:
Open 24 hours
(residential centre)
Accommodation advice
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Free food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
Tenancy support
For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Wiltshire, please phone (01769 582022) or email Olly Giddings.
Missing Link
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
Mental health and housing service for women in Bristol. Supports women who are homeless, or have a history of sleeping rough or whose housing is at risk because of their mental health issues. Specialises in working with women who have complex needs and women who self harm. Get in touch.
Equinox (Mitcham Park)
020 8646 0975
Equinox Substance Misuse Service
3 Mitcham Park
Surrey
South East CR4 4EN
Website: bit.ly/auNRO9
Monday–Friday:
9am–4:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Residential alcohol rehab centre for men 18+ with alcohol problems who wish to stay dry. If you're self-referring, you must have been sober for at least a week on admittance. Priority to people with a Merton or Sutton connection. Write or phone.
Albert Kennedy Trust (Manchester)
0161 228 3308
4th Floor
Princess House
105-107 Princess Street
Manchester
North West M1 6DD
Website: bit.ly/10z2GL
Monday–Friday:
10am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Supports lesbian, gay, bisexual and trans homeless young people and provides them with homes where they can live and rebuild their lives.
Cornerstone Day Care
Accommodation advice
Barber
Bathroom/showers
Benefits advice
Clothing
Counselling
Food
Free food
Housing advice
Internet access
Leisure facilities
Outreach workers
Day centre with wide range of activities, a befriending service, support and outreach.
Women's Domestic Violence Helpline
Monday, Wednesday, Thursday, Friday:
10am–4pm
(not Bank Holidays)
Tuesday:
10am–7pm
Monday & Tuesday:
10am–1pm
(Urdu and Punjabi available)
Wednesday:
1pm–4pm
(Urdu and Punjabi available)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Outreach workers links
For Manchester women who are experiencing or have experienced domestic abuse or whose children are being abused. Advice, information, counselling and support. Referral to refuges, safe houses and other agencies that assist women. Helpline: 0161 636 7525; non-urgent email advice: helpline@independentchoices.org.uk
Young People's Support Foundation
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Outreach workers
Wide range of support services for 16-25-year-olds who are homeless, or at risk of becoming homeless. If you are living on the streets, squatting, living in a hostel or B&B, or staying temporarily with family or friends, get in touch.
Alcoholics Anonymous
Counselling
Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.
Anxiety Alliance
Monday–Friday:
10am–10pm
(calls at national rate)
Counselling
Drugs workers
Mental health
Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).
Battle Against Tranquillisers
Advocacy
Counselling
Drugs workers
Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.
Childline
Advocacy
Counselling
Mental health
Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222
Cocaine Anonymous (UK)
Monday–Sunday:
10am–10pm
(phoneline)
Counselling
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Combat Stress
Monday–Friday:
8:30am–4:30pm
Counselling
Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.
Cyber Pilots
Community Base
113 Queens Road
Brighton
Nationwide BN1 3XG
Website: bit.ly/3qBOu
Advocacy
Counselling
Education & training
For gypsy, traveller, barge and showmen children.
DABS Pathfinder Service
Monday–Sunday:
9am–9pm
Counselling
Mental health
Sexual health advice
Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.
Depression Alliance
212 Spitfire Studios
63-71 Collier Street
London N1 9BE
Nationwide
Website: bit.ly/2OlH6f
Counselling
Mental health
Information and support to people affected by depression via self-help groups and other supporter services.
Domestic Violence Helpline
0808 2000 247
4th Floor
International House
1 St Katharine's Way
London E1W 1UN
Nationwide
Website: bit.ly/13iWE5
Accommodation advice
Counselling
24/4 helpline run in partnership between Women's Aid and Refuge.
Drinkline
Alcohol workers
Counselling
Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114
Eaves
Monday–Friday:
9:30am–4:30pm
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.
Foyer Federation
Accommodation advice
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.
Frank
Nationwide
Website: bit.ly/en4x4
Counselling
Drugs workers
Drug advice for young people - free from landlines.
Get Connected
Monday–Sunday:
1pm–7pm
Telephone
Monday–Sunday:
1pm–11pm
Webchat
Monday–Sunday:
7pm–10pm
Advocacy
Counselling
Free connections to local and national services and sources of help for young people.
Groundswell
020 7976 0111
1st Floor, Lesley Court
23-33 Strutton Ground
London SW1P 2HZ
Nationwide
Website: bit.ly/XH0of
Accommodation advice
Advocacy
Counselling
Housing advice
Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.
Hearing Voices Network
Tuesday:
1pm–4pm
(helpline)
Counselling
Mental health
A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.
Help the Aged
Advocacy
Benefits advice
Counselling
Debt advice
Housing advice
Tenancy support
For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)
IMCA (Independent Mental Capacity Advocate)
Monday–Friday:
9am–5pm
(calls will be taken by the duty advocate.)
Accommodation advice
Advocacy
Counselling
Housing advice
Medical services
If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.
Lifeline
101-103 Oldham St
Manchester M4 1LA
Nationwide
Website: bit.ly/12jTU7
Monday–Friday:
9:30am–5pm
(some local variations and weekend working)
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Internet access
Leisure activities
Medical services
Outreach workers
Sexual health advice
Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.
Marie Stopes International
Counselling
Medical services
Sexual health advice
Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.
Men's Advice Line
Monday–Friday:
10am–1pm
Monday–Friday:
2pm–5pm
Counselling
Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.
MIND
Monday–Friday:
9:15am–5:15pm
(helpline hours)
Advocacy
Counselling
Information and support for people with experience of mental distress.
Missing People
Advocacy
Counselling
Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk
Nacro
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Legal advice
Leisure activities
Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.
Narcotics Anonymous
Counselling
Drugs workers
Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.
National Assn for People Abused in Childhood (NAPAC)
Monday:
10:30am–3pm
Monday:
6:30pm–8:30pm
Tuesday:
11am–3pm
Wednesday:
11am–1:30pm
Tuesday & Wednesday:
5pm–7pm
Thursday & Friday:
1pm–3pm
Friday:
5pm–8pm
Counselling
Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.
National Centre for Domestic Violence
Advocacy
Counselling
Legal advice
Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070
National Problem Gambling Clinic
020 7534 6699
4th Floor
Soho Centre for Health
1 Frith Street
London W1D 3HZ
Nationwide
Website: bit.ly/mr2eL
Advocacy
Counselling
Debt advice
Mental health
Mental health
Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).
National Self-Harm Network
PO Box 7264
Nottingham NG1 6WJ
Nationwide
Website: bit.ly/18zCVA
Counselling
Mental health
Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.
National Society for the Prevention of Cruelty to Children (NSPCC)
Advocacy
Counselling
ChildLine: 0800 1111 (free, confidential, 24/7).
No Panic
Advocacy
Counselling
Drugs workers
Mental health
Mental health
Outreach workers links
Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545
One in Four
Nationwide
Website: bit.ly/zQ5E
Monday–Friday:
9:30am–9:30pm
Counselling
Mental health
Mental health
Sexual health advice
Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.
Poppy
Monday–Friday:
9:30am–5:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.
Rape Crisis (England & Wales)
c/o WRSAC
PO Box 39
Bodmin
Cornwall PL31 1XF
Nationwide
Website: bit.ly/yTGhB
Advocacy
Counselling
Medical services
Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.
Rehabilitation for Addicted Prisoners Trust (RAPt)
Monday–Friday:
9am–5:30pm
Alcohol workers
Counselling
Drugs workers
For released prisoners with addiction problems. Write or email info@rapt.org.uk.
Respond
Monday & Thursday:
2pm–7pm
Tuesday, Wednesday, Friday:
12am–5pm
Advocacy
Counselling
Mental health
Sexual health advice
Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.
Rethink
Monday, Wednesday, Friday:
10am–3pm
(advice line)
Tuesday & Thursday:
10am–1pm
(advice line)
Accommodation advice
Advocacy
Counselling
Education & training
Housing advice
Mental health
Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.
Runaway Helpline
Advocacy
Counselling
Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.
Salvation Army Homelessness Services
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Leisure facilities
Mental health
Tenancy support
Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.
Sane
Monday–Sunday:
6am–11pm
(SANEline - every day)
Advocacy
Counselling
Mental health
Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk
Sexual Health Helpline
Counselling
Sexual health advice
Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.
SNAP (St Neots Abuse Project)
Monday–Sunday:
11am–11pm
Advocacy
Counselling
Drugs workers
Mental health
Mental health
Sexual health advice
Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.
St Mungo's
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Runs over 100 projects working with homeless people.
Survivors UK
Monday, Tuesday, Thursday:
7pm–10pm
(helpline - 0845 122 1201)
Monday, Tuesday, Thursday:
7pm–8pm
(telephone helpline)
Counselling
Sexual health advice
National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.
The Alliance
Monday–Friday:
10am–5pm
(helpline - 0845 122 8608)
Advocacy
Counselling
Drugs workers
Education & training
"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."
The Opal Project
Nationwide
Website: bit.ly/GL8o3
Counselling
Mental health
Mental health
Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.
The Samaritans
Monday–Sunday:
Open 24 hours
Counselling
24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.
Tourettes Action
Advocacy
Counselling
Help and support for people with Tourette's Syndrome.
UK Human Trafficking Centre
Advocacy
Counselling
Legal advice
If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.
Victim Support
0845 30 30 900
Hannibal House
Elephant and Castle Shopping Centre
London SE1 6TB
Nationwide
Website: bit.ly/cQMLLm
Counselling
The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.
Women's Aid
PO Box 391
Bristol BS99 7WS
Nationwide
Website: bit.ly/5LcL
Accommodation advice
Advocacy
Counselling
Housing advice
Help and information for women experiencing abuse.
Youth Access
Monday–Friday:
9am–5pm
Advocacy
Counselling
Mental health
Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.
Alcohol Focus Scotland
Monday–Thursday:
9am–3pm
Friday:
9am–4:30pm
Alcohol workers
Counselling
Education & training
Pavement stockists
Call in, phone or email.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bethany Christian Trust
Tuesday:
12:30am–2:30pm
(women only drop-in)
Thursday:
1pm–3pm
(men only drop-in)
Accommodation advice
Counselling
Free food
Breakthrough
Monday–Friday:
9am–5pm
(drop-in 1.30pm-4pm)
Alcohol workers
Counselling
Drugs workers
Medical services
Needle exchange
Pavement stockists
Health and social work project aimed at homeless people with drug or alcohol problems. Also incorporates prescribing methadone.
Castle Project
Monday–Thursday:
9am–4:30pm
Friday:
9am–4pm
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Drugs project working with a harm-reduction policy and offering counselling, support, advice and help to drug users and their families.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Crossreach (Kirkhaven Project)
Accommodation advice
Alcohol workers
Bathroom/showers
Counselling
Drugs workers
Food
Mental health
Accommodation, support and social care for single homeless men and women aged 18-65. People may stay for a period of three months to two years. Wheelchair accessible.
Crossreach (Rankeillor Initiative Anchor Project)
Monday–Friday:
9am–5pm
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Laundry
For men recovering from drug and/or alcohol addiction. Must have been clean for three months. Phone for application form.
Cruse Bereavement Care Scotland
Counselling
Mental health
Mental health
If you suffered bereavement before or after becoming homeless, talk to Cruse.
Depression Alliance Scotland
Monday & Tuesday:
10am–2pm
Thursday & Friday:
10am–2pm
Counselling
Information, support, understanding and care for people suffering from depression. Self-help support groups in various parts of Scotland.
Drinkline Scotland
Monday–Sunday:
9am–11pm
(helpline open)
Alcohol workers
Counselling
Advice and information for people with alcohol problems or anyone concerned about alcohol misuse.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Edinburgh City Mission
Monday–Friday:
10am–4pm
Monday–Friday:
7pm–0am
Counselling
Mental health
A helpline and listening service for anyone in emotional crisis, with face-to-face counselling by appointment.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Mainliners (Scotland)
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange service. Hep C advice.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Penumbra
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Tenancy support
Provides a wide range of mental health support services for adults and young people. Good leaflets on self-harm.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Spittal Street Centre
Monday–Friday:
9am–12:30am
(harm reduction)
Monday–Friday:
1am–4pm
(harm reduction)
Monday–Thursday:
9am–5pm
(community drug problem service)
Friday:
9am–4:30pm
(community drug problem service)
Monday–Friday:
9am–12:30am
(HIV team)
Monday–Friday:
1am–4pm
(HIV team)
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Wide range of services including drop-in needle exchange, outreach services for heroin users, methadone prescribing, sexual health and HIV advice.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Animals/pets
Alcohol Focus Scotland
Monday–Thursday:
9am–3pm
Friday:
9am–4:30pm
Alcohol workers
Counselling
Education & training
Pavement stockists
Call in, phone or email.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bethany Christian Trust
Tuesday:
12:30am–2:30pm
(women only drop-in)
Thursday:
1pm–3pm
(men only drop-in)
Accommodation advice
Counselling
Free food
Breakthrough
Monday–Friday:
9am–5pm
(drop-in 1.30pm-4pm)
Alcohol workers
Counselling
Drugs workers
Medical services
Needle exchange
Pavement stockists
Health and social work project aimed at homeless people with drug or alcohol problems. Also incorporates prescribing methadone.
Castle Project
Monday–Thursday:
9am–4:30pm
Friday:
9am–4pm
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Drugs project working with a harm-reduction policy and offering counselling, support, advice and help to drug users and their families.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Crossreach (Kirkhaven Project)
Accommodation advice
Alcohol workers
Bathroom/showers
Counselling
Drugs workers
Food
Mental health
Accommodation, support and social care for single homeless men and women aged 18-65. People may stay for a period of three months to two years. Wheelchair accessible.
Crossreach (Rankeillor Initiative Anchor Project)
Monday–Friday:
9am–5pm
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Laundry
For men recovering from drug and/or alcohol addiction. Must have been clean for three months. Phone for application form.
Cruse Bereavement Care Scotland
Counselling
Mental health
Mental health
If you suffered bereavement before or after becoming homeless, talk to Cruse.
Depression Alliance Scotland
Monday & Tuesday:
10am–2pm
Thursday & Friday:
10am–2pm
Counselling
Information, support, understanding and care for people suffering from depression. Self-help support groups in various parts of Scotland.
Drinkline Scotland
Monday–Sunday:
9am–11pm
(helpline open)
Alcohol workers
Counselling
Advice and information for people with alcohol problems or anyone concerned about alcohol misuse.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Edinburgh City Mission
Monday–Friday:
10am–4pm
Monday–Friday:
7pm–0am
Counselling
Mental health
A helpline and listening service for anyone in emotional crisis, with face-to-face counselling by appointment.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Mainliners (Scotland)
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange service. Hep C advice.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Penumbra
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Tenancy support
Provides a wide range of mental health support services for adults and young people. Good leaflets on self-harm.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Spittal Street Centre
Monday–Friday:
9am–12:30am
(harm reduction)
Monday–Friday:
1am–4pm
(harm reduction)
Monday–Thursday:
9am–5pm
(community drug problem service)
Friday:
9am–4:30pm
(community drug problem service)
Monday–Friday:
9am–12:30am
(HIV team)
Monday–Friday:
1am–4pm
(HIV team)
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Wide range of services including drop-in needle exchange, outreach services for heroin users, methadone prescribing, sexual health and HIV advice.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Benefits agency
Alcohol Focus Scotland
Monday–Thursday:
9am–3pm
Friday:
9am–4:30pm
Alcohol workers
Counselling
Education & training
Pavement stockists
Call in, phone or email.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bethany Christian Trust
Tuesday:
12:30am–2:30pm
(women only drop-in)
Thursday:
1pm–3pm
(men only drop-in)
Accommodation advice
Counselling
Free food
Breakthrough
Monday–Friday:
9am–5pm
(drop-in 1.30pm-4pm)
Alcohol workers
Counselling
Drugs workers
Medical services
Needle exchange
Pavement stockists
Health and social work project aimed at homeless people with drug or alcohol problems. Also incorporates prescribing methadone.
Castle Project
Monday–Thursday:
9am–4:30pm
Friday:
9am–4pm
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Drugs project working with a harm-reduction policy and offering counselling, support, advice and help to drug users and their families.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Crossreach (Kirkhaven Project)
Accommodation advice
Alcohol workers
Bathroom/showers
Counselling
Drugs workers
Food
Mental health
Accommodation, support and social care for single homeless men and women aged 18-65. People may stay for a period of three months to two years. Wheelchair accessible.
Crossreach (Rankeillor Initiative Anchor Project)
Monday–Friday:
9am–5pm
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Laundry
For men recovering from drug and/or alcohol addiction. Must have been clean for three months. Phone for application form.
Cruse Bereavement Care Scotland
Counselling
Mental health
Mental health
If you suffered bereavement before or after becoming homeless, talk to Cruse.
Depression Alliance Scotland
Monday & Tuesday:
10am–2pm
Thursday & Friday:
10am–2pm
Counselling
Information, support, understanding and care for people suffering from depression. Self-help support groups in various parts of Scotland.
Drinkline Scotland
Monday–Sunday:
9am–11pm
(helpline open)
Alcohol workers
Counselling
Advice and information for people with alcohol problems or anyone concerned about alcohol misuse.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Edinburgh City Mission
Monday–Friday:
10am–4pm
Monday–Friday:
7pm–0am
Counselling
Mental health
A helpline and listening service for anyone in emotional crisis, with face-to-face counselling by appointment.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Mainliners (Scotland)
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange service. Hep C advice.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Penumbra
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Tenancy support
Provides a wide range of mental health support services for adults and young people. Good leaflets on self-harm.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Spittal Street Centre
Monday–Friday:
9am–12:30am
(harm reduction)
Monday–Friday:
1am–4pm
(harm reduction)
Monday–Thursday:
9am–5pm
(community drug problem service)
Friday:
9am–4:30pm
(community drug problem service)
Monday–Friday:
9am–12:30am
(HIV team)
Monday–Friday:
1am–4pm
(HIV team)
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Wide range of services including drop-in needle exchange, outreach services for heroin users, methadone prescribing, sexual health and HIV advice.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
BME/refugee
Alcohol Focus Scotland
Monday–Thursday:
9am–3pm
Friday:
9am–4:30pm
Alcohol workers
Counselling
Education & training
Pavement stockists
Call in, phone or email.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bethany Christian Trust
Tuesday:
12:30am–2:30pm
(women only drop-in)
Thursday:
1pm–3pm
(men only drop-in)
Accommodation advice
Counselling
Free food
Breakthrough
Monday–Friday:
9am–5pm
(drop-in 1.30pm-4pm)
Alcohol workers
Counselling
Drugs workers
Medical services
Needle exchange
Pavement stockists
Health and social work project aimed at homeless people with drug or alcohol problems. Also incorporates prescribing methadone.
Castle Project
Monday–Thursday:
9am–4:30pm
Friday:
9am–4pm
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Drugs project working with a harm-reduction policy and offering counselling, support, advice and help to drug users and their families.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Crossreach (Kirkhaven Project)
Accommodation advice
Alcohol workers
Bathroom/showers
Counselling
Drugs workers
Food
Mental health
Accommodation, support and social care for single homeless men and women aged 18-65. People may stay for a period of three months to two years. Wheelchair accessible.
Crossreach (Rankeillor Initiative Anchor Project)
Monday–Friday:
9am–5pm
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Laundry
For men recovering from drug and/or alcohol addiction. Must have been clean for three months. Phone for application form.
Cruse Bereavement Care Scotland
Counselling
Mental health
Mental health
If you suffered bereavement before or after becoming homeless, talk to Cruse.
Depression Alliance Scotland
Monday & Tuesday:
10am–2pm
Thursday & Friday:
10am–2pm
Counselling
Information, support, understanding and care for people suffering from depression. Self-help support groups in various parts of Scotland.
Drinkline Scotland
Monday–Sunday:
9am–11pm
(helpline open)
Alcohol workers
Counselling
Advice and information for people with alcohol problems or anyone concerned about alcohol misuse.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Edinburgh City Mission
Monday–Friday:
10am–4pm
Monday–Friday:
7pm–0am
Counselling
Mental health
A helpline and listening service for anyone in emotional crisis, with face-to-face counselling by appointment.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Mainliners (Scotland)
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange service. Hep C advice.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Penumbra
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Tenancy support
Provides a wide range of mental health support services for adults and young people. Good leaflets on self-harm.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Spittal Street Centre
Monday–Friday:
9am–12:30am
(harm reduction)
Monday–Friday:
1am–4pm
(harm reduction)
Monday–Thursday:
9am–5pm
(community drug problem service)
Friday:
9am–4:30pm
(community drug problem service)
Monday–Friday:
9am–12:30am
(HIV team)
Monday–Friday:
1am–4pm
(HIV team)
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Wide range of services including drop-in needle exchange, outreach services for heroin users, methadone prescribing, sexual health and HIV advice.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
Counselling services
Alcohol Focus Scotland
Monday–Thursday:
9am–3pm
Friday:
9am–4:30pm
Alcohol workers
Counselling
Education & training
Pavement stockists
Call in, phone or email.
Barnardo's (Streetwork Team)
Monday–Thursday:
9:30am–2am
Friday:
9:30am–5:30pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people (12-25) who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma. Phone the helpline (0800 085 2704) or email the team for young advice and support. Remember to leave contact details if you want someone to call/email you back.
Barony Housing Association (High Riggs Contact Point)
Monday:
2:30pm–4:30pm
(art group)
Monday:
6:30pm–9pm
(art group)
Tuesday:
10:30am–7:30pm
(drop-in)
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Outreach workers links
Tenancy support
Day centre for clients with mental health problems. Part of housing association which provides housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds.
Barony Housing Association (Lothian and Borders Office)
Monday:
2:30pm–4pm
(art group)
Tuesday:
10:30am–4pm
Thursday:
3:30pm–7:30pm
(drop-in)
Friday:
11am–2pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Monday:
6:30pm–9pm
(art group)
Accommodation advice
Advocacy
Alcohol workers
Art classes
Counselling
Drugs workers
Housing advice
Leisure activities
Mental health
Outreach workers
Tenancy support
Housing and supported accommodation across east and central Scotland for people whose accommodation choices are limited. Support for vulnerable adults, including those with mental health problems and offending backgrounds. Runs three Contact Point day centres for clients with mental health problems in Edinburgh, Kirkcaldy and Buckhaven.
Bethany Christian Trust
Tuesday:
12:30am–2:30pm
(women only drop-in)
Thursday:
1pm–3pm
(men only drop-in)
Accommodation advice
Counselling
Free food
Breakthrough
Monday–Friday:
9am–5pm
(drop-in 1.30pm-4pm)
Alcohol workers
Counselling
Drugs workers
Medical services
Needle exchange
Pavement stockists
Health and social work project aimed at homeless people with drug or alcohol problems. Also incorporates prescribing methadone.
Castle Project
Monday–Thursday:
9am–4:30pm
Friday:
9am–4pm
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Drugs project working with a harm-reduction policy and offering counselling, support, advice and help to drug users and their families.
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Crossreach (Kirkhaven Project)
Accommodation advice
Alcohol workers
Bathroom/showers
Counselling
Drugs workers
Food
Mental health
Accommodation, support and social care for single homeless men and women aged 18-65. People may stay for a period of three months to two years. Wheelchair accessible.
Crossreach (Rankeillor Initiative Anchor Project)
Monday–Friday:
9am–5pm
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Laundry
For men recovering from drug and/or alcohol addiction. Must have been clean for three months. Phone for application form.
Cruse Bereavement Care Scotland
Counselling
Mental health
Mental health
If you suffered bereavement before or after becoming homeless, talk to Cruse.
Depression Alliance Scotland
Monday & Tuesday:
10am–2pm
Thursday & Friday:
10am–2pm
Counselling
Information, support, understanding and care for people suffering from depression. Self-help support groups in various parts of Scotland.
Drinkline Scotland
Monday–Sunday:
9am–11pm
(helpline open)
Alcohol workers
Counselling
Advice and information for people with alcohol problems or anyone concerned about alcohol misuse.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Edinburgh City Mission
Monday–Friday:
10am–4pm
Monday–Friday:
7pm–0am
Counselling
Mental health
A helpline and listening service for anyone in emotional crisis, with face-to-face counselling by appointment.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
Glasgow City Mission (City Centre Project)
Advocacy
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Leisure facilities
Pavement stockists
If you are experiencing problems such as homelessness and you need support or just someone to talk to, email or phone. Wide range of day and evening services, including English, numeracy, literacy and IT classes; support for foreign nationals and young people; lunch clubs and social events - details on their website. |
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Glasgow Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(phoneline staffed)
Wednesday:
2pm–4pm
(phoneline staffed)
Advocacy
Counselling
Sexual health advice
Information, advice and initial support for women who have experienced sexual abuse or domestic violence, and for their children. Also for adult survivors of child sexual abuse and incest. Support for women who have been abused through prostitution. Phone, email or write. Please note this is not a drop-in service.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Mainliners (Scotland)
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange service. Hep C advice.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Pavement stockists
Young single homeless women aged 16-21 with support needs. Ring first.
Penumbra
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Tenancy support
Provides a wide range of mental health support services for adults and young people. Good leaflets on self-harm.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Spittal Street Centre
Monday–Friday:
9am–12:30am
(harm reduction)
Monday–Friday:
1am–4pm
(harm reduction)
Monday–Thursday:
9am–5pm
(community drug problem service)
Friday:
9am–4:30pm
(community drug problem service)
Monday–Friday:
9am–12:30am
(HIV team)
Monday–Friday:
1am–4pm
(HIV team)
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Wide range of services including drop-in needle exchange, outreach services for heroin users, methadone prescribing, sexual health and HIV advice.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Drugs workers
Education & training
Food
Free food
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Outreach workers
Pavement stockists
The day centre offers advice and information, emotional and practical support, help with accessing other services, outreach and a range of opportunities for positive activity and learning.
