Services

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For housing help

Barking & Dagenham Homeless Persons Unit

020 8227 2761

John Smith House
Bevan Avenue
Barking
London IG11 9LL

Map

Website: bit.ly/CDBvi

Monday–Friday:
8am–8pm
(call centre - 020 8215 3009)

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8594 8356.

Barnet Homeless Persons Unit

020 8359 2000

Housing Advice Team
Barnet House
1255 High Road
Whetstone
London N20 0EJ

Map

Website: bit.ly/17rYPb

Monday, Tuesday, Thursday, Friday:
9am–5pm 
Wednesday:
1:30pm–5pm 

Accommodation advice
Housing advice

 

There is sometimes a two- or three-week wait for an appointment, but if you are desperate, try to get an emergency appointment. Outside office hours, phone 020 8359 2000. Text Number (SMS): 07781 473279

Brent Homeless Persons Unit

020 8937 1234

Mahatma Gandhi House
34 Wembley Hill Road
Wembley
London HA9 8AD

Map

Website: bit.ly/4uyxw

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Office hours: 020 8937 1234 and ask to speak to the Duty Homeless Persons Officer. Outside office hours: 020 8937 1234.

Bromley Homeless Persons Unit

020 8313 4831

London Borough of Bromley
Joseph Lancaster Hall
Civic Centre
Bromley
London BR1 3UH

Map

Website: bit.ly/PeSmL

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Phone for an appointment. 24 hour emergency homelessness service: 020 8464 4848.

Camden Housing Options

020 7974 5801

London Borough of Camden
Town Hall Extension
Argyle Street
London WC1H 9BF

Map

Website: bit.ly/gXBOw

Monday, Tuesday, Thursday, Friday:
9:30am–5pm 
Wednesday:
9:30am–12:30am
(advice for Somali speakers)
 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 7278 4444.

City of London Homeless Persons Unit

020 7332 1224

Dept of Community Services
PO Box 270
The Guild Hall
London EC2P 2EJ

Map

Website: bit.ly/zVoAv

Monday–Friday:
9:15am–5pm

Accommodation advice
Housing advice

 

Outside the Unit's office hours, phone 020 7606 3030.

City of Westminster Housing Options Service

020 7641 1000

101 Orchardson Street
London NW8 8EA

Map

Website: bit.ly/gGoiB

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Outside office hours, phone 020 7286 7412.

Cricklewood Homeless Concern

020 8208 8590

60 Ashford Road
Cricklewood
London NW2 6TU

Map

Website: bit.ly/ccbXM

Monday–Friday:
9:30am–5pm

Accommodation advice
Advocacy
Education & training
Housing advice
Internet access
Leisure activities
Leisure facilities
Outreach workers

 

Helps the homeless by housing and reintegrating them into society through training. They run the Brent Q awards services to homelesss people, with nominations coming from homeless people.

Divine Rescue

0845 2579431

Thurlow Lodge
1 Thurlow Street
London SE17 2US

Map

Website: bit.ly/b4B3WV

Monday:
10am–6:30pm 
Tuesday–Friday:
10am–5pm 

Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Education & training
Food
Free food
Housing advice
Music classes
Outreach workers

 

Work with homeless people and substance abusive victims. In addition to services listed, help with hospital visits and bereavement, and support with detox. Their mission is to touch and change lives one at a time. Helpline: 0203 4891765

Ealing Housing Advice Service

0208 8825 8888

First Floor
Perceval House
Ealing
London W5 2HL

Map

Website: bit.ly/1aefMX

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Outside the Unit's office hours, phone 020 8825 5003. Drop in or phone for appointment.

Enfield Homeless Persons Unit

020 8379 4418

John Wilkes House
79 High Street
Ponders End
Enfield
London EN1 3XN

Map

Website: bit.ly/Lg2GS

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Text phone: 020 8379 5255. Outside office hours, phone 020 8379 1000.

Eritrean Community in the UK

020 7700 7995

266/268 Holloway Road
London N7 6NE

Map

Website: bit.ly/9c8Y5m

 

Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Outreach workers links

 

Advice, information, support, advocacy and referral: education, training, employment/business start-ups, welfare rights, housing, immigration, health and culturally-based counselling etc.

Greenwich Homeless Persons Unit

020 8921 2616/2911

50 Woolwich New Road
Woolwich
London SE18 6HQ

Map

Website: bit.ly/Cddni

Monday–Friday:
9am–5:30pm

Accommodation advice
Housing advice

 

Outside the Unit's office hours, phone 020 8854 8888.

Hackney Council Housing Advice and Homelessness Centre

020 8356 2929

Christopher Addison Hse
72 Wilton Way
London E8 1BJ

Map

Website: bit.ly/O8m1D

Monday–Friday:
9am–6pm

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8356 2300.

Hammersmith & Fulham Housing Centre

020 8753 4144

77 Glenthorne Road
Hammersmith
London W6 0LJ

Map

Website: bit.ly/wswSi

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8748 8588. In an emergency, call 0207 386 7220.

Haringey Council Preventions and Options Service

020 8489 4309

Wood Green Customer Service Centre
48 Station Road
Wood Green
London N22 7TY

Map

Website: bit.ly/2YGCZs

Monday–Friday:
8:45am–5pm
(emergency reception centre)

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8348 3148.

Harrow Housing Assessment Team

020 8424 1093/1123

PO Box 65, Civic 2
Station Road
Harrow
London HA1 2XG

Map

Website: bit.ly/9wMjj

Monday–Friday:
9am–5pm
(Wednesdays - emergencies only)
 
Monday, Tuesday, Thursday, Friday:
9am–12am
(phone to arrange interview or drop in for advice)
 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8863 5611. Minicom: 020 8420 9658

Havering Public Advice and Service Centre

01708 432824

Liberty Shopping Centre
Romford
London RM1 3RL

Map

Website: bit.ly/TKoHM

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Outside office hours, phone 01708 433999. Text phone: 01708 433175

Hillingdon Housing Assessment Team

01895 250147

2N/01 Civic Centre
High Street
Uxbridge
London UB8 1UW

Map

Website: bit.ly/SGQrN

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice

 

Outside the Unit's office hours, phone 01895 250697.

Holy Cross Centre

020 7278 8687

The Crypt
Holy Cross Church
Cromer Street
London WC1H 8JU

Map

Website: bit.ly/19A0ke

Monday:
2pm–5pm 
Tuesday & Wednesday:
6am–9pm 
Thursday:
5pm–8pm
(Italian speakers' session)
 
Friday:
12am–3pm
(refugee and asylum seekers' session)
 

Accommodation advice
Alcohol workers
Art classes
Benefits advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Mental health
Mental health
Tenancy support

 

A huge range of services, and they work in partnership with the City Lit and Westminster Kingsway Adult Education Colleges to provide vocational and therapeutic courses.

Homeless Front UK

07944 056 135

PO BOX 5731
London E1 1XW

Website: bit.ly/4v0Wy

 

Accommodation advice
Housing advice

 

Out Of The Doorways' campaign for a sanctioned tent city.

Hounslow Homeless Person's Unit

020 8583 3842

Civic Centre
Lampton Road
Hounslow
London TW3 4DN

Map

Website: bit.ly/mXs8G

Monday, Tuesday, Thursday, Friday:
8:45am–4pm 
Wednesday:
1pm–4pm 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8583 2222.

Islington Housing Aid Centre

020 7527 2000

38 Devonia Road
Islington
London N1 8UY

Map

Website: bit.ly/964kg

Monday, Tuesday, Thursday, Friday:
9am–4pm 
Wednesday:
12am–4pm 

Accommodation advice
Housing advice

 

Outside the Centre's office hours, phone 020 7226 0992.

KCAH (Kingston Churches Action on Homelessness)

020 8255 2439

36a Fife Road
Kingston
London KT1 1SU

Map

Website: bit.ly/80KKy

Monday & Thursday:
10am–4pm
(full advice service drop-in - closed 1pm to 2pm)
 
Tuesday, Wednesday, Friday:
10am–1pm
(hostel placement service drop-in)
 

Accommodation advice
Benefits advice
Free food
Housing advice

 

Ring to arrange an appointment if the opening hours are inconvenient.

Kensington & Chelsea Homelessness and Advice Unit

020 7361 3008

Room 236, The Town Hall
Hornton Street
London W8 7RX

Map

Website: bit.ly/JrRtD


Monday, Tuesday, Thursday, Friday:
9am–4:45pm 
Wednesday:
12am–4:45pm 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 7373 2213.

King George's Hostel

020 7222 3288

75 Great Peter Street
London SW1P 2BN

Map

 

Accommodation advice
Housing advice

Pavement stockists

 

Men only, aged 18-65.

Kingston upon Thames Homelessness Assessments Team

020 8547 5460

Guildhall One
St James' Road
Kingston
London KT1 1EU

Map

Website: bit.ly/IxRkz

Monday–Thursday:
8:45am–5pm 
Friday:
8:45am–4:45pm 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8770 5000.

Lewisham Supported and Sheltered Housing

020 8314 7007

1a Eros House
Brownhill Road
Catford
London SE6 2EG

Map

Website: bit.ly/3COlK7

Monday, Tuesday, Thursday, Friday:
9:30am–3:30pm 
Wednesday:
12:30am–3:30pm 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8778 0877.

London Street Rescue

0870 383 3333

Gem House
122-126 Backchurch Lane
London
London E1 1ND

Map

Website: bit.ly/13hj6R

Monday–Friday:
9am–7:30am 
Sunday & :
7pm–0am 

Accommodation advice
Advocacy
Housing advice

 

Rough sleepers hotline for help with getting into accommodation. Part of Thamesreach.

Missionaries of Charity (Gift of Love - for men)

020 7401 8378

112-116 St George's Road
Waterloo
London SE1 6EU

Map

Friday–Wednesday:
9am–11am

Accommodation advice
Free food
Housing advice

 

Ring first. For single, homeless men aged 30-60 with low support needs, particularly rough sleepers.

Missionaries of Charity (Home of Peace - for women)

020 8969 2631

179 Bravington Road
Queen's Park
London W9 3AR

Map

Website: bit.ly/3TCHol

 

Accommodation advice
Free food
Housing advice

 

For single women with no or very low support needs aged 18-60. Open access. Dry.

Newham Homeless Persons Unit

020 8430 2000


London

Website: bit.ly/snR2v

Monday–Friday:
8am–8pm 
Saturday:
9am–1pm 

Accommodation advice
Housing advice
Tenancy support

 

Outside office hours, phone 020 8472 9624. Minicom: 020 8430 2412. See the website for details of your local office.

Open Door

0208 743 2165

Apex Court
1 Woodger Road
London W12 8NW

Map

Website: bit.ly/10QDsa

 

Accommodation advice
Advocacy
Housing advice

 

A project for gay men which can help with housing and homelessness.

Redbridge Council Housing Advice Centre

020 8708 4002

17-23 Clements Road
Ilford
London IG1 1AG

Map

Website: bit.ly/NFzPy


Monday–Friday:
9am–1pm
(personal visits)
 
Monday–Friday:
9am–4:45pm
(phone calls)
 

Accommodation advice
Housing advice
Tenancy support

 

Outside office hours, phone 020 8553 5825. In an emergency during office hours, the duty manager 020 8708 4007 will take call if main numbers are busy.

ReStore Community Projects

020 8493 0900

18 Ashley Road
London N17 9LJ

Map

Website: bit.ly/BD3Fk

Monday–Friday:
9:30am–4pm
(no appointment necessary)

 

A wide range of beds, settees, tables, chairs and all household furniture available at low cost. Agency referral, or bring evidence of being on benefits or on low income.

Richmond upon Thames Advice Team

020 8891 7409

Civic Centre
York Street
Twickenham
London TW1 3BZ

Map

Website: bit.ly/xuWZN

Monday, Tuesday, Thursday, Friday:
9am–4pm 
Wednesday:
1pm–4pm 

Accommodation advice
Housing advice

 

Outside office hours, phone 0845 600 7413.

Sir Oswald Stoll Foundation

020 7385 2110

446 Fulham Road
London SW6 1DT

Map

Website: bit.ly/n5hAq

 

Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Debt advice
Drugs workers
Education & training
Housing advice
Mental health
Mental health
Tenancy support

 

Helps vulnerable and disabled ex-Servicemen and women, particularly the homeless, to live as independently as possible.

Southwark Council Homeless Service

020 7525 5950

25 Bournemouth Road
London SE15 4UJ

Map

Website: bit.ly/B2Qb1

Wednesday:
10am–4pm 
Monday, Tuesday, Thursday, Friday:
9am–4pm 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 7525 5000.

Spires Centre

020 8696 0943

8 Tooting Bec Gardens
London SW16 1RB

Map

Website: bit.ly/FrCQf

Tuesday & Thursday:
9am–10:30am
(rough sleepers only)
 
Tuesday & Thursday:
10:30am–2pm
(drop-in)
 
Wednesday:
10am–12am
(rough sleepers)
 
Wednesday:
10am–1pm
(adult learning centre)
 
Friday:
10am–1pm
(women only)
 
Sunday:
11:30am–3pm
(drop-in)
 

Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Foot care
Free food
Housing advice
Leisure activities
Leisure facilities
Medical services
Mental health
Music classes

Pavement stockists

 

Drop-in, food, showers, clothing, resettlement advice, drug & alcohol support, health advice, medical and optician services and much more!

St Christopher's Fellowship (for runaway children)

0208 780 7800

1 Putney High Street
London SW15 1SZ

Map

Website: bit.ly/s89MK

 

Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Internet access
Legal advice

 

The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.

St Mungo's (Chancery Lane Hostel)

020 7831 9616

c/o St Mungo's (referral address)
Griffin House
161 Hammersmith Road
W6 8BS
London WC1H 8BA

Map

Website: bit.ly/eIUxf

 

Accommodation advice
Housing advice

 

For single, homeless women aged 17+. Open access. Dry.

Thames Reach

020 7702 4260

Gem House
122–126 Backchurch Lane
London E1 1ND

Map

Website: bit.ly/OZe3K

 

Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Leisure activities
Leisure facilities
Mental health
Mental health
Outreach workers
Outreach workers links

 

Aims to end street homelessness and to prevent street homelessness by working with people who are in danger of ending up on the street. Run night shelters, drop-ins, street services etc.

The Connection at St Martin in the Fields

020 7766 5544

12 Adelaide Street
London WC2N 4HW

Map

Website: bit.ly/3Y90RM

Monday, Tuesday, Thursday, Friday:
9am–12:30am 
Wednesday:
9am–12am 
Saturday & Sunday:
9am–1pm
(drop-in - no entry after 10.30)
 
Tuesday & Thursday:
4:30pm–7:30pm
(drop-in)
 

Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Medical services
Mental health
Music classes
Outreach workers
Safe keeping

 

Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+.

The Passage

020 7592 1850

St Vincent's Centre
Carlisle Place
London SW1P 1NL

Map

Website: bit.ly/5ovOn

Monday–Friday:
8am–12am
(for rough sleepers)
 
Monday–Friday:
12am–2pm
(lunch)
 
Monday–Friday:
2pm–6pm
(appointments)
 
Monday–Friday:
4:30pm–6pm
(verified rough sleepers)
 
Saturday & Sunday:
9am–12am 

Alcohol workers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Laundry
Medical services
Mental health
Mental health
Tenancy support

 

For people aged 25+.

The Space KC (Earl's Court)

020 7373 2335

4 Hogarth Road
London SW5 0PT

Map

Website: bit.ly/3zPdXx


Monday, Tuesday, Wednesday, Friday:
2:30pm–5:30pm
(drop-in and needle exchange)
 
Thursday:
2pm–5pm
(women only - includes Well Woman clinic)
 

Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support

 

Advice for people aged 12-30 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.

Tower Hamlets Homeless Persons Unit

020 7364 7474

Albert Jacob House
62 Roman Road
London E2 0PG

Map

Website: bit.ly/38w2R

Monday–Friday:
9:30am–4pm

Accommodation advice
Housing advice

 

Outside office hours, phone 020 7376 1637.

Trinity Homeless Projects

020 8797 9500

Bay Lodge
36 Harefield Road
Uxbridge
London UB8 1PH

Map

Website: bit.ly/4Dq6nG

Monday–Friday:
8:30am–5pm

Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support

 

Works to transform the lives of people suffering the effects of homelessness and exclusion in the London Boroughs of Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.

Turnaround (Newham)

020 7511 8377

Choral Hall
310a Barking Road
Plaistow
London E13 8HL

Map

Website: bit.ly/Fploi

Monday–Sunday:
7:30pm–7:30am

Accommodation advice
Housing advice

 

Direct access shelter for men and women.

Waltham Forest Housing Advice Unit

020 8496 3000

Cedar Wood House
2d Fulbourne Road
Walthamstow
London E17 4GG

Map

Website: bit.ly/KvY1W

Monday–Thursday:
9am–4:30pm
(personal callers)
 
Friday:
10am–4:30pm
(personal callers)
 
Monday–Thursday:
9am–5:15pm
(phone enquiries - 020 8496 5575)
 
Friday:
9am–5pm
(phone enquiries - 020 8496 5575)
 

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8496 3000.

Wandsworth Council Housing Aid Centre

020 8871 6000

17-27 Garratt Lane
London SW18 4AE

Map

Website: bit.ly/HsaE9

Monday–Friday:
8:30am–5:30pm

Accommodation advice
Housing advice

 

Outside office hours, phone 020 8871 6000. 24-Hour Emergency line: 020 8871 7490. Minicom/textphone users: 020 8871 8666

Clarendon Shelter

028 7126 8581; 028 7126 2129

63 Clarendon Street
Derry BT48 7ER
Northern Ireland

Map

 

Accommodation advice
Counselling
Housing advice
Medical services
Mental health

 

Emergency accommodation for single homeless women and women with children (boys up to 14), with support needs.

Edward Street Hostel

028 38 359596

21 Edward Street
Portadown
Co Armagh BT62 3NE
Northern Ireland

Map

Website: bit.ly/UcRqz

 

Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Leisure activities
Tenancy support

 

Shelter, accommodation, care, support, training and a positive future for homeless and other socially-excluded and marginalised groups.

Fermanagh Women's Aid

028 6632 8898

c/o 27a High Street
Enniskillen BT74 7DQ
Northern Ireland

Map

Website: bit.ly/ePG6x

 

Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice

 

For women, with or without children (boys up to 16), experiencing domestic violence. Helpline: 0800 917 1414.

Foyle Women's Aid

028 7134 4499

c/o Pathways
24 Pump Street
Derry BT48 6JG
Northern Ireland

Map

Website: bit.ly/Kgjns

 

Accommodation advice
Counselling
Housing advice
Legal advice

 

For women and children (boys up to 16) who have experienced domestic violence.

Linen Court

028 37 511545

Linenhall Street
Armagh
Co Armagh BT61
Northern Ireland

Map

Website: bit.ly/o8maR

 

Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice

 

Provides shelter, accommodation, care, support, training and a positive future for homeless and other socially excluded and marginalised groups.

MUST Hostel (Mid-Ulster & Sth Tyrone Assn)

028 8676 2065

73 Molesworth Street
Cookstown BT80 8PA
Northern Ireland

Map

Website: bit.ly/U2Glk

 

Accommodation advice
Housing advice
Leisure activities
Leisure facilities

 

For single homeless people, including rough sleepers.

Regina Coeli House

028 9061 2473

Address is confidential
Northern Ireland

Monday–Sunday:
11am–10:30pm
(ring to check vacancies)

Accommodation advice
Advocacy
Alcohol workers
Careers advice
Drugs workers
Housing advice
Medical services
Mental health

 

For single homeless women. Phone to check vacancies.

Simon Community (Bangor)

41-45 Central Avenue
Bangor BT20 3AW
Northern Ireland

Map

Website: bit.ly/D4Rih

 

Accommodation advice
Housing advice

 

For single, homeless people aged 17-64.

Simon Community (Bonds Hill)

028 7131 1461

13 Bonds Hill
Waterside
Derry BT47 6DW
Northern Ireland

Map

Website: bit.ly/D4Rih

 

Accommodation advice
Housing advice
Mental health

 

For single homeless people.

Simon Community (Coleraine)

028 7035 2300

14-16 Lodge Road
Coleraine BT52 1NB
Northern Ireland

Map

Website: bit.ly/D4Rih

 

Accommodation advice
Benefits advice
Education & training
Leisure activities

 

For single homeless people with support needs.

Simon Community (Newry)

028 3026 6044

65 Bridge Street
Newry BT35 8AF
Northern Ireland

Map

Website: bit.ly/16RFlM

 

Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Mental health

 

For single homeless people.

Dudley Tenancy Guarantee

0300 555 2345

Dudley Housing Office
15-17 St James's Road
Dudley
Birmingham
West Midlands DY1 1JG

Map

Website: bit.ly/4Ffp7H

Monday–Friday:
9am–5pm

Tenancy support

 

Scheme helps people (principally those who are homeless or threatened with homelessness) access private rented property. Appointments can be made at any of the local housing offices - phone 01384 815035 for details. Signposting service.

Housing Options (Sandwell)

0121 569 6000

Court House
335-337 High Street
West Bromwich
Birmingham
West Midlands B70 8LU

Map

Website: bit.ly/bC8Lfe

Monday–Friday:
8am–5:30pm

Accommodation advice
Advocacy
Housing advice

 

If you are at risk of losing your home or becoming homeless please contact the Housing Options Team for advice. Outside office hours, phone 0121 525 4688 or email housing@sandwell.gov.uk.

Midland Heart (Homeless Services Centre)

0345 6020 540; 0121 233 6370

44 Bradford Street
Digbeth
Birmingham
West Midlands B5 6HX

Map

Website: bit.ly/8ZnIgk

Monday, Wednesday, Friday:
10am–6pm

 
Tuesday:
10am–8pm 
Thursday:
10am–2pm 

Accommodation advice
Benefits advice
Housing advice
Outreach workers
Tenancy support

 

For people in Birmingham who are homeless or in housing need. Drop-in and telephone housing advice. Welfare benefits advice. Outreach and tenancy support for rough sleepers. Tenancy support for refugees and asylum seekers, young people with multiple needs, people with current or past drug problems. Alcohol and mental health referrals. Phone or drop in.

Solihull Community Housing (Chelmsley Wood)

0121 704 1515

6/8 Coppice Way
Chelmsley Wood
Solihull
Birmingham
West Midlands B37 5TX

Map

Monday, Tuesday, Thursday:
9am–5pm 
Wednesday:
10am–5pm 
Friday:
9am–4:30pm 
Saturday:
9am–1pm 

Accommodation advice
Housing advice

 

Solihull Community Housing (Kingshurst)

0121 717 1515

Church Close
Kingshurst
Solihull
Birmingham
West Midlands B37 6HA

Map

Monday, Tuesday, Friday:
9am–4pm 
Thursday:
10am–3pm 

Accommodation advice
Housing advice

 

Walsall Metropolitan Borough Council (Homelessness and Housing Advice Service)

01922 653405

2nd floor, Civic Centre
Darwall Street
Walsall
West Midlands WS1 1TP

Map

Website: bit.ly/aaaKnV

Monday–Friday:
9am–5pm

Accommodation advice
Housing advice
Tenancy support

 

Call us to make an appointment or if it's urgent and you need to see us, call in between 2pm and 3pm. If you have an out-of-hours emergency, call 01922 650000 and ask to speak to the duty social worker. General advice will be available on the out-of-hours service (0845 1112836).

Walsall Rent Guarantee Scheme

01922 746798

PO Box 1427
Walsall
West Midlands WS4 2YT

Map

Monday & Wednesday:
10am–12am

Accommodation advice

 

Helps people registered as homeless in Walsall to access private rents.

Porchlight

01227 760078

2nd Floor, Watling Chambers
18-19 Watling Street
Canterbury
South East CT1 2UA

Map

Website: www.porchlight.org.uk/

Monday–Friday:
9am–5pm

Accommodation advice
Benefits advice
Careers advice
Education & training
Housing advice
Mental health
Outreach workers
Tenancy support

 

Kent-based charity supporting vulnerable and homeless people to access housing and related support services. 24-hour helpline: 0800 567 7699.

Depaul Nightstop UK

020 7939 1220

291-299 Borough High Street
London
Nationwide SE1 1JG

Website: bit.ly/fSEzF

 

Accommodation advice
Advocacy
Housing advice

 

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

020 7939 1231

291-299 Borough High Street
London SE1 1JG
Nationwide

Map

Website: bit.ly/1W0OoZ

Monday–Friday:
9am–5pm

Accommodation advice
Benefits advice
Careers advice
Debt advice
Education & training
Tenancy support

 

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Foyer Federation

020 7430 2212

3rd Floor
5-9 Hatton Wall
London
Nationwide EC1N 8HX

Website: bit.ly/19WAFc

 

Accommodation advice
Advocacy
Careers advice
Counselling
Education & training
Housing advice

 

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Housemate

01792 483002

25 Walter Road
Swansea SA1 5NN
Nationwide

Website: bit.ly/so6Rm

 

Accommodation advice
Housing advice

 

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

020 7247 7800

50 Banner Street
London EC1Y 8ST
Nationwide

Website: bit.ly/LNEKB

 

Accommodation advice
Housing advice
Tenancy support

 

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

020 7723 7273

209 Old Marylebone Road
London NW1 5QT
Nationwide

Website: bit.ly/12pLSX

 

Accommodation advice
Advocacy
Free food
Housing advice

 

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

It's Your Move

020 7710 0550

15 Half Moon Court
Bartholomew Close
London EC1A 7HF
Nationwide

Website: bit.ly/qHQQj

 

Accommodation advice
Housing advice
Tenancy support

 

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Rethink

0207 840 3188


Nationwide

Website: bit.ly/12LMox

Monday, Wednesday, Friday:
10am–3pm
(advice line)
 
Tuesday & Thursday:
10am–1pm
(advice line)
 

Accommodation advice
Advocacy
Counselling
Education & training
Housing advice
Mental health

 

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

08457 725 725

199 Borough High Street
London SE1 1AA
Nationwide

Website: bit.ly/4il6zJ

Monday–Friday:
10am–4pm
(not public holidays)

Accommodation advice
Benefits advice
Debt advice
Housing advice
Legal advice

 

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Salvation Army Homelessness Services

020 7367 4865

101 Newington Causeway
London SE1 6BN
Nationwide

Map

Website: bit.ly/PIH2U

 

Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Leisure facilities
Mental health
Tenancy support

 

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Shelter Line

0808 800 4444


Nationwide

Website: bit.ly/yjygH

Monday–Sunday:
8am–12am

Accommodation advice
Advocacy
Housing advice
Tenancy support

 

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

St Mungo's

020 8762 5500

Griffin House
161 Hammersmith Road
London W6 8BS
Nationwide

Website: bit.ly/eIUxf

 

Accommodation advice
Advocacy
Alcohol workers
Careers advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links

 

Runs over 100 projects working with homeless people.

Streetmate


Nationwide

Website: bit.ly/zTGMB

 

Accommodation advice
Benefits advice
Careers advice
Education & training
Housing advice

 

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Women's Aid

PO Box 391
Bristol BS99 7WS
Nationwide

Website: bit.ly/5LcL

 

Accommodation advice
Advocacy
Counselling
Housing advice

 

Help and information for women experiencing abuse.

Barony Housing Association (West Lothian office)

0845 1407777

6 Fairburn Place
Unit 1b
Fairburn Road
Livingston
Scotland EH54 6TN

Map

Monday–Friday:
10am–4pm

Accommodation advice
Housing advice
Tenancy support

 

Good quality housing and supported accommodation for people whose choices are limited. Works to meet the housing and support needs of vulnerable people, including those with enduring mental health problems and offending backgrounds.

Edinburgh Cyrenians (Smartmove Project)

0131 475 2356

Norton Park
57 Albion Rd
Edinburgh
Scotland EH7 5QY

Map

Website: bit.ly/DHqft

Monday–Friday:
10am–4pm

Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support

 

Advice, information and support for people who are homeless or threatened with homelessness.

Glasgow Rent Deposit and Support Scheme

0141 550 7140

3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow
Scotland G40 3AP

Map

Website: bit.ly/sL5zZ

Monday–Thursday:
9am–4pm 
Friday:
9am–3pm 

Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support

 

For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.

Glasgow Simon Community (Resettlement and Housing Support Project)

0141 420 3659

Adelphi Centre
12 Commercial Road
Glasgow
Scotland G5 0PQ

Map

Website: bit.ly/aLOxzU

 

Accommodation advice
Advocacy
Housing advice
Tenancy support

 

Supports people moving from temporary accommodation into their own home. Accepts self-referrals from all over Glasgow and will inform people within 10 days if they qualify for the service.

Glasgow Simon Community (Resettlement Team)

0141 423 0949

69 Dixon Road
Glasgow
Scotland G42 8AT

Map

Website: bit.ly/TdJTK

 

Accommodation advice
Advocacy
Housing advice
Tenancy support

 

Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.

Streetwise


Scotland

Website: bit.ly/ymk1J

 

Accommodation advice
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice

 

Information on a full range of services for people who are homeless in the highlands of Scotland or about to be homeless.

Streetwork UK (head office)

0131 556 9756

2 New Street
Edinburgh
Scotland EH8 8BH

Map

Website: bit.ly/1GQAtd

Tuesday:
1pm–4pm
(follow-up)
 
Thursday:
1pm–4pm
(follow-up)
 
Tuesday & Thursday:
8am–11pm
(outreach shifts - subject to changes)
 
Tuesday:
6:45pm–8pm
(needle exchange)
 
Thursday:
2pm–5pm
(needle exchange)
 
Friday:
3pm–6pm
(youth team outreach)
 

Tenancy support

 

The head office offers only tenancy support, but its other branches provide a wide range of services.