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Helplines

City Roads Crisis Intervention

Residential crisis intervention (safety, care and treatment for drug users in life threatening danger), primary healthcare and assessment, detox, one-to-one support, group work programme, complementary therapies, individual care plan and discharge planning. Residential crisis admissions can stay up to 21 days. Also planned inpatient detox (max 11-day stay). Telephone helpline (24/7) run by trained staff offering advice, support and info.

Divine Rescue

Work with homeless people and substance abusive victims. In addition to services listed, help with hospital visits and bereavement, and support with detox. Their mission is to touch and change lives one at a time. Helpline: 0203 4891765

Muslim Community Helpline

Part-time telephone support service for Muslim women who have experienced domestic violence.

Muslim Youth Helpline

Free and confidential counselling service via the phone, email, internet and a face-to-face befriending service in the Greater London area. Faith- and culturally-sensitive peer support to young Muslims in the UK. Lnguages: Arabic, Bengali, Farsi, Gujarati, Hindi, Punjabi, Somali & Urdu.

ScotsCare & New Borderline

Scotscare and Borderline merged to provide stronger services for homeless and vulnerably-housed Scots in London by helping them to establish a secure tenancy and lead a healthy, independent life. Their services include information, advice and advocacy, provision of birth certificates for identification purposes, travel warrants and housing advice, including some accommodation.

St Mungo's (Voicemail4All)

Visit the website for information on registering for this free voicemail service for the homeless.

TASHA Foundation

Out of hours helpline for people with mental health or drug use difficulties. Works with substance misuse, anti-depressants, stress, agoraphobia and depression.

WDP - Westminster Drug Project

Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.

Women in Prison

Education, training and practical support to women who are, or have been, in prison. Freephone (ONLY for women offenders and ex-offenders seeking help): 0800 953 0125. Advice and information regarding housing, legal, financial, education, employment and other resettlement. Community-based support for women offenders/ex-offenders from black and ethnic minority groups, and for women released back to London with a history of diagnosed mental illness.

Belfast and Lisburn Women's Aid

For women and children experiencing domestic violence. Helpline: 0800 917 1414

The Haven Wolverhampton

For women affected by domestic violence and their children. Services include emergency accommodation, advocacy, emotional support, benefits and immigration support, resettlement, and help for children and young people. 24-hour helpline: 01902 713001

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Frank

Drug advice for young people - free from landlines.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

Over-Count

Helpline for people addicted to over-the-counter drugs.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Breathing Space Scotland

Helpline for young people, esp. men, experiencing low mood or depression. If you are in despair, suicidal or need support outside office hours, contact Samaritans on 08457 909090 (24/7). If you can't wait until your GP surgery opens, call NHS 24 on 08454 242424. If you need an ambulance, dial 999.

Depression Alliance Scotland

Information, support, understanding and care for people suffering from depression. Self-help support groups in various parts of Scotland.

Glasgow Street Service

An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.

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